About

High 5 Games is a New York City-based company that creates premium content for the land-based, online, social, and mobile markets. H5G has produced hundreds of games that are played on six continents and in more than 150 countries, some of which are among the casino industry’s most successful video-reel slots. High 5 Games operates the highest-rated social casino on Facebook (High 5 CasinoTM, with nearly 2 million monthly players) and the largest Asian-themed social casino (Shake the Sky CasinoTM, with over 500 thousand monthly players). The company’s premiere remote game server, VAULT, will integrate with online casinos around the world and will feature over 100 of the company’s top brands.

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294 thoughts on “About

  1. New format is OK, but I am missing how much each level reaps in bonus points. Example I worked hard to move a game from level 62 to level 70. Old format told me I earn more bonus points for level 70 vs. level 62. Has that reward bonus system been done away with because my total bonus points didn’t seem to change & now there is no way to check. Does it matter anymore what level a game is at????

    • Hey Kathy, please try refreshing your app and see if it solves the problem. If you still have difficulty, please make sure to email support@high5games.com and let us know what happened. Make sure to include your username and player level, our customer support team will assist you from there.

      • Hey Maryann, please try restarting your app to see if it helps. If you still have difficulty, please make sure to email our customer support team. Make sure to include your username and player level, our customer support team will try their best to assist you from there. Thank you for your patience!

    • Hey Virgina, we suggest restarting your browser if this happens and also make sure to lower the resolution of your games to LOW by clicking on the gear shaped symbol at the top right corner. If you still have difficulty, please email support@high5games.com for further assistance!

    • We’re sorry for the inconvenience earlier. Our game developers have looked into the issue and gotten it fixed. Please try refreshing your app page and you should be able to play. Thank you for your patience!

  2. Having problems with going to the bonus in ALL the slot games my computer shuts down will not complete game! Help I play tournaments and cant enjoy the completion because never can finish playing! All of your slot games (STS)that have a bonus STOP, so I am very upset that I have to STOP get out and wait until YOU send me a notice that you have given me credit!!! NOT FUN AT ALL!!! If YOU are having problems with YOUR programing WHY should I continue too play!! thanking you in advance, Linda DeLosSantos

    • Hey Linda, we’re sorry you’re having a rough time. As you may have noticed our games have much higher-end graphics than other casino apps. Bonus rounds often contain even more graphics that can be very overwhelming for computer systems. We do not want to compromise the visual quality of our games nor the playing quality. Make sure that when you begin playing at High 5 Casino or Shake the Sky you clear the cache of your browser and lower the resolution of your games. You could also keep the amount of tabs open at a minimum, preferably only having High 5 Casino open. If you notice things slowing down, restart your browser completely. Hope our suggestions help. Thank you for understanding.

  3. I really like the tournament play especially the high/low games. But I have found that people are entering the tournament and not taking any spins in order to receive the low amount. Can this be fixed by requiring a minimal amount of spins to be required?

    • Hey Greg, thank you for playing our tournament games. Please note that if a player does not complete their spins before time elapses for any reason in tournaments, we will autospin the remainder of their spins for them. We hope this helps!

  4. Thanks H5C for paying off enough that I can play these games that I really enjoy at a higher level! It’s been a great two days…hope it continues!

  5. i played a tournament with 10 players for an entry few of 10,000 on lady of hope at 10;40 pm on april 16. I came in first and the last person (bonnie nanez) did not play her spins-so i came in first and wanted my 45,000 credits. but the game said you are not a winner. now how can that be fair-it was not my fault that the other person did not play her spins and came in last-i came in first with 920 credits. so i would like my credits please. or have i discovered a qlitch in the game and should post it on facebook . thank you in advance for your help.

    • Hey John, we would like to look into this issue for you immediately. Please email us at support@high5games.com and let us know what happened. Make sure to include your username and player level, our customer support team will assist you from there. Thank you for your patience!

  6. I want to know what this means on some games: in the left hand corner I have a couple of games that say 50 points and 35 points. Please let me know

    • Hey Sandra, please email us at support@high5games.com and let us know what games you are referring here. If possible, please include a screenshot, our customer support team will further assist you from there. Thank you for your patience!

    • Hey Kenneth, unfortunately that was spam that was left on our wall by malicious companies and/or players. It was not an official promotion from us; all of our promotions will come in the form of official posts on our page by us. We try very hard to keep these off of our wall but sometimes one slips through. Please be sure to scan your PC for viruses, as you might have been infected by clicking on that link. We’re very sorry for the inconvenience!

  7. I just played a tournament game. I wagered 30,000 for a prize of $135,000. I won the tournament, but received a prize of only $54,000. This was because the prize pool was shortened because you could not attract enough players. This is BS. I would have never have wagered $30,000 if the maximum payoff were only $54,000, and the fact you could not attract enough players should not penalize me, but perhaps should suggest you should promote your product a little better to fill the games up, or not offer them at the time you have insufficient players.

    Jon McDaniel

    • Hey Jon, we’re sorry this happened to you and thank you for your suggestions. Please email us at support@high5games.com and let us know what happened. Make sure to include your username and your player level in the email, our customer support team will assist you from there. Thank you for your patience!

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