About

High 5 Games is a New York City-based company that creates premium content for the land-based, online, social, and mobile markets. H5G has produced hundreds of games that are played on six continents and in more than 150 countries, some of which are among the casino industry’s most successful video-reel slots. High 5 Games operates the highest-rated social casino on Facebook (High 5 CasinoTM, with nearly 2 million monthly players) and the largest Asian-themed social casino (Shake the Sky CasinoTM, with over 500 thousand monthly players). The company’s premiere remote game server, VAULT, will integrate with online casinos around the world and will feature over 100 of the company’s top brands.

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369 thoughts on “About

  1. New format is OK, but I am missing how much each level reaps in bonus points. Example I worked hard to move a game from level 62 to level 70. Old format told me I earn more bonus points for level 70 vs. level 62. Has that reward bonus system been done away with because my total bonus points didn’t seem to change & now there is no way to check. Does it matter anymore what level a game is at????

    • No answer to my 4-8-15 comment, so won’t get my hopes too high for reply to this comment. On 4-27-15 when I went to bed I had 500,000 something points. Today, 4-29-15, I log on & I only have 400,000 something points. Who stole 100,000 points from my account overnight???????? This makes me not want to stay at this site if I cannot count on the points I struggle to collect can be taken away at whim of site. It would be nice to hear from you before I broadcast this to all my friends who play at your site.

      • Hey Alyison, we’re sorry this happened to you. Please e-mail us at support@high5games.com and detail your issue for us. Please be sure to include your player level and Facebook name and we’ll be happy to help you from there. Thank you very much for your patience!

    • Hey Kathy, please try refreshing your app and see if it solves the problem. If you still have difficulty, please make sure to email support@high5games.com and let us know what happened. Make sure to include your username and player level, our customer support team will assist you from there.

      • Hey Maryann, please try restarting your app to see if it helps. If you still have difficulty, please make sure to email our customer support team. Make sure to include your username and player level, our customer support team will try their best to assist you from there. Thank you for your patience!

    • Hey Virgina, we suggest restarting your browser if this happens and also make sure to lower the resolution of your games to LOW by clicking on the gear shaped symbol at the top right corner. If you still have difficulty, please email support@high5games.com for further assistance!

    • We’re sorry for the inconvenience earlier. Our game developers have looked into the issue and gotten it fixed. Please try refreshing your app page and you should be able to play. Thank you for your patience!

  2. Having problems with going to the bonus in ALL the slot games my computer shuts down will not complete game! Help I play tournaments and cant enjoy the completion because never can finish playing! All of your slot games (STS)that have a bonus STOP, so I am very upset that I have to STOP get out and wait until YOU send me a notice that you have given me credit!!! NOT FUN AT ALL!!! If YOU are having problems with YOUR programing WHY should I continue too play!! thanking you in advance, Linda DeLosSantos

    • Hey Linda, we’re sorry you’re having a rough time. As you may have noticed our games have much higher-end graphics than other casino apps. Bonus rounds often contain even more graphics that can be very overwhelming for computer systems. We do not want to compromise the visual quality of our games nor the playing quality. Make sure that when you begin playing at High 5 Casino or Shake the Sky you clear the cache of your browser and lower the resolution of your games. You could also keep the amount of tabs open at a minimum, preferably only having High 5 Casino open. If you notice things slowing down, restart your browser completely. Hope our suggestions help. Thank you for understanding.

  3. I really like the tournament play especially the high/low games. But I have found that people are entering the tournament and not taking any spins in order to receive the low amount. Can this be fixed by requiring a minimal amount of spins to be required?

    • Hey Greg, thank you for playing our tournament games. Please note that if a player does not complete their spins before time elapses for any reason in tournaments, we will autospin the remainder of their spins for them. We hope this helps!

  4. Thanks H5C for paying off enough that I can play these games that I really enjoy at a higher level! It’s been a great two days…hope it continues!

  5. i played a tournament with 10 players for an entry few of 10,000 on lady of hope at 10;40 pm on april 16. I came in first and the last person (bonnie nanez) did not play her spins-so i came in first and wanted my 45,000 credits. but the game said you are not a winner. now how can that be fair-it was not my fault that the other person did not play her spins and came in last-i came in first with 920 credits. so i would like my credits please. or have i discovered a qlitch in the game and should post it on facebook . thank you in advance for your help.

    • Hey John, we would like to look into this issue for you immediately. Please email us at support@high5games.com and let us know what happened. Make sure to include your username and player level, our customer support team will assist you from there. Thank you for your patience!

    • same thing happen to me just now i play all my spins and was in last place to win the high/low and this guy jerry ,didn’t play until the last seconds of the game and, and won .i think they found a loop hole ..

      • Hey Armand, please know that if a player does not complete their spins before time elapses for any reason in tournaments, we will autospin the remainder of their spins for them. We hope this helps!

  6. I want to know what this means on some games: in the left hand corner I have a couple of games that say 50 points and 35 points. Please let me know

    • Hey Sandra, please email us at support@high5games.com and let us know what games you are referring here. If possible, please include a screenshot, our customer support team will further assist you from there. Thank you for your patience!

    • Hey Kenneth, unfortunately that was spam that was left on our wall by malicious companies and/or players. It was not an official promotion from us; all of our promotions will come in the form of official posts on our page by us. We try very hard to keep these off of our wall but sometimes one slips through. Please be sure to scan your PC for viruses, as you might have been infected by clicking on that link. We’re very sorry for the inconvenience!

  7. I just played a tournament game. I wagered 30,000 for a prize of $135,000. I won the tournament, but received a prize of only $54,000. This was because the prize pool was shortened because you could not attract enough players. This is BS. I would have never have wagered $30,000 if the maximum payoff were only $54,000, and the fact you could not attract enough players should not penalize me, but perhaps should suggest you should promote your product a little better to fill the games up, or not offer them at the time you have insufficient players.

    Jon McDaniel

    • Hey Jon, we’re sorry this happened to you and thank you for your suggestions. Please email us at support@high5games.com and let us know what happened. Make sure to include your username and your player level in the email, our customer support team will assist you from there. Thank you for your patience!

  8. would love to play a little longer i know not everybody can win but seeing how i cannot it would be nice to be able to get more coins with out having to buy then constantly. at the rate i’m going i might as well go to the real casino and lose my money there

    • We’re sorry that you’ve hit a cold streak while playing our games. Sometimes players have hot streaks and sometimes things just don’t seem to match up. Hopefully that will change and you can start snapping some JACKPOT wins!

  9. help please. did I misunderstand H5C when, advertised if we reached game level 100 the next to be unlocked would be free. In the last 2 days I reached game level 100 on 3 games, but I was disappointed, when THE SULTAN OF FIRE was ready for play, the charge was $20. Did I miss something,

    • Hey Patso, we’re sorry for the confusion. Please email support@high5games.com and let us know what happened. Make sure to include your username and player level, our customer support will further assist you from there. Thank you for your patience!

  10. I could not open a new game even though I spun and was able to unlock one. However there were no new games (at the time) to unlock! Do I lose that spin or do you owe me?

    • Hey Sally,congratulations on unlocking all your new games. Unfortunately, the unlock can’t be saved. If you get your unlock through the lobby spin, you will receive free coins. We hope this helps!

  11. I PLAYED TOURNAMENT SLOTS ~$10,000 hi~Lo Only 10 Players= at around 6;45pm =4/23/2015 = My SCORE wAS 100 Points !!Their Was 10 Minutes Left to The Game -So I Went and Played another Slot -Thinking I Would Receive The $45,000 After Time Was Up and Before I Left I made Sure I Was Lo Person The Next One Had 315 So I Left The Slot =Never Got Paid After The Time Was Over -And That Game Was Done ?

    • Hey Darrell, please know that if a player does not complete their spins before time elapses for any reason in tournaments, we will autospin the remainder of their spins for them. We hope this answers your question. You can always email support@high5games.com for further help and our customer support team will assist you from there. Thank you for your patience!

  12. For the past two days while playing “Renoir Riches”, a winning spin flashes immediately into the next spin without awarding any winnings from the previous spin.

    • Hey Dave, we’re sorry this happened to you. Please try clearing your browser cache if you haven’t done so. We found a very easy way for players to do this by clicking CTRL+SHIFT+DELETE on their keyboard at once and then selecting cookies, temporary files, website data, and cache and then clear now. Please give this a try and let us know if this helps! Thank you for your patience!

      • I did as suggested, with no results. Winning spins give NO credits on ALL cascading games, not just Renoir Riches. It also fast-forwards when free games are awarded, giving no free spins. If this continues, it’ll be time to spend my time elsewhere.

      • For technical issues, please e-mail us at support@high5games.com with a detailed description on what happened here. Make sure to include your player level and Facebook name and we’ll be happy to help you from there. Thank you very much for your patience!

    • Hey Virginia, we’re sorry this happened. Please email insights@high5games.com and let us know what happened here. Make sure to include your username and player level, our customer support team will assist you from there. Thank you for your patience!

  13. I was just ripped off 1 million coins when I took my free spins half-way thru them they took 1 million coins from my total. How can this happen? I’ve worked hard playing games to have had those many coins, so you can say I’m upset with this situation. Your games have been freezing,and stalling for the last 3 days, you need to fix the problem.Will I ever get my points back?

    • Hey Shirley, we’re sorry this happened to you. Please e-mail us at support@high5games.com and detail your issue for us. Please be sure to include your player level and Facebook name and we’ll be happy to help you from there. Thank you very much for your patience!

    • We’re sorry this happened to you. Please email support@high5games.com and let us know what happened. Make sure to include your username and player level, our customer support team will assist you from there. Thank you for your patience!

  14. I really enjoyed the tournaments until now. Entry fees have gone from 30,000 to 300,000!! Others from 10,000 to 100,000 Whats up with that??? Can’t even play anymore!

    • Hey Rosie, thank you for letting us know what you think of our change. Tournaments are new at High 5 Casino and we’re trying out new things. Our latest update was designed to make tournaments bigger, fuller, and more rewarding with bigger jackpots. It’s time to bring the competition to the next level with higher stakes and higher prizes!

  15. Why did you change the wagers for the tournaments????? I never get enough points for the higher tournaments. I would play the $5000, 10,000 or 20,000 ones.. They are gone. Why

    • Hey Ann, thank you for letting us know what you think of our change. Tournaments are new at High 5 Casino and we’re trying out new things. Our latest update was designed to make tournaments bigger, fuller, and more rewarding with bigger jackpots. It’s time to bring the competition to the next level with higher stakes and higher prizes!

  16. I’m having a problem getting into the site for the last 5 days. I first thought that it was a problem with you guys but I don’t think so. Can you tell if its my website or what could be the problem. thanks

    • Hey Sandra, please try switching to a different browser, such as Google Chrome or Firefox, and see if that helps. We found a very easy way for players to do this by clicking CTRL+SHIFT+DELETE on their keyboard at once and then selecting cookies, temporary files, website data, and cache and then clear now. Give it a try and let us know if you still have difficulty.

  17. dont like the new over haul no low games except 100 dollars bring back the rest. some people can’t bet 25,000 per game

    • Hey Judy, Thank you for your feedback and we will pass it along to our game developers . Please know that tournaments are new at High 5 Casino and we’re trying out new things. Our latest update was designed to make tournaments bigger, fuller, and more rewarding with bigger jackpots.

  18. I have lost ALL my credits since this new update! Customer service is a joke! They don’t care how much you spend on this game, and I’ve spent way too much. I have emailed them and told them I can’t download or connect to 75% of my games and I have them all. And the games I can play just spins no payout. I can’t find anyone to help. Pretty sad game now.

    • Hey Colleen, we’re sorry this happened to you. As we do not handle credit issues here, please email suppport@high5games.com and let us know what happened. Make sure to include your username and player level, our customer support team will assist you to address the issue from there.

    • Hey Colleen, we’re sorry this happened to you. Unfortunately, we do not handle credit issues on Facebook so the only way for someone to provide assistance is by emailing. Please email support@high5games.com and detail your issues. Make sure to include your username and player level, our customer support team will assist you from there.

  19. Really wish you would make it a little easier to access your Help folks. Need to find out if you are ever going to make H5C available as a download for my Kindle via Amazon? I have Fire OS 4.5.3

    • Hey Josie, thank you for your suggestions. We will pass it along to our team for future game developments.

    • Hey Sharon, we’re sorry this happened to you. Please e-mail us at support@high5games.com and detail your issue for us. Please be sure to include your player level and Facebook name and we’ll be happy to help you from there. Thank you very much for your patience!

  20. Why is it that i have been asked to reconnect all the time? It’s been more that 2 weeks already that i tried to play any of the slots.

    • Hey Forten, we’re sorry this happened to you. Please email support@high5games.com and let us know what type of device you are experiencing this issue. Make sure to include your username and player level, our customer support team will further assist you from there. Thank you for your patience!

    • Hey Barb, we’re sorry for the confusion. We currently don’t have gifting features available on our app yet, but we are constantly looking for new ways to improve our app so our players will have better gaming experience at High 5 Casino. Thank you for conducting the survey! We hope you have a lucky day spinning at High 5 Casino!

  21. I just spent $500.00 to increase my total points-this went through, but the $31281250 did not go into my total points.Please respond to this. Thanks

    • Hey Marian, we’re sorry this happened to you. Please email support@high5games.com and let us know what happened. Make sure to include your username and player level, our customer support team will assist you from there. Thank you for your patience!

  22. was playing the tourments games when it took 45 thousdand dollars of my points i want them replaced please i play this game all the time and it is just eating up my money i want this to be corrected please.

    • Hey Barbara, we’re sorry this happened to you. Please email support@high5games.com and let us know what happened. Make sure to include your username and player level, our customer support team will assist you from there. Thank you for your patience!

  23. I play this on Opera & the game starts connecting and them it freezes up. What is going on. I never used to have that problem. Please advise.

    • Hey Angelina, we’re sorry this happened to you. Please make sure to clear your browser cache, restart your browser and be sure to have few or no other tabs open besides High 5 Casino. Changing the quality settings should also help; go to the gear icon in the upper right corner and select “Low.” We hope this helps!

  24. was playing Wellspring and betting 10,000 got free games then computer went offline never got to play free spins?Dont you all help with this?

    • Hey Mike, we’re sorry the game has given you trouble. You should have received a pop-up message with your bonus coins if you refreshed your browser. If you didn’t receive a pop-up, please email support at support@high5games.com.

  25. How came you do not display the credits under the games. If your game level is a 100 it was 70 credits. I reached another 100 level but I only received looks like 30 credits. I was at 7660 I thought I would be at 7730. I would like to know what the credit system change to. Thank you.

      • Hey Virginia, we’re sorry for the inconvenience. Toning down on animations on your computer can allow for our app to run better. If you go to the gear shaped icon on the upper right-hand corner you can change the quality setting to your game. Please click on “Low” to tone down your game resolution and minimize the animations on your game. We hope this helps.

  26. I was plgbombshells at 3k a bet had over 6 mil and the bet jumped 7,500 and I lost my coins Please replac. TY very much Margaret

  27. If I don’t reach level 150 in bombshell beauties and you take it away, will you also be taking my level I reached in the game away too? or When I unlock it will I start out at the level I reached in the promo?

    • Hey Lynn, thank you for participating in the Bombshell Beauties Challenge. If you don’t reach Game Level 150 by June 3rd at 11:59PM EST, you’ll have to unlock the game using the lobby spins or through purchase but once you do unlock it, your progress will be stored so you will start off where you left off! We hope this helps!

  28. Each time that I try to play the !0K game in tournament with panthers, etc. It locks up each time I try to go back and eventually eats up the time or makes me so disgusted that I do not want to continue playing. Think this is a bit unfair since I do spend money for points so therefore I feel a bit robbed.

    • Hey Jan, we’re sorry you’re having freezing issues while playing tournaments. We suggest restarting your browser if your games start lagging. You can also lower the resolution of your games to LOW by clicking on the gear shaped symbol at the top right corner.

  29. i like the game but , this time i cant play because the damn thing doesn’t download all the way what is the problem?????? tried to down load several time all i get is the a blank page

    • Hey Michael, please e-mail us at support@high5games.com and detail your issue for us. Please be sure to include your player level and Facebook name and we’ll be happy to help you from there. Thank you very much for your patience!

      • I a upset every time, I add money I do not win. Also the game is running very slow. Half the time I have to go to another game.

      • Hey Virginia, we’re sorry this happened to you. Please try clearing your browser cache if you haven’t done so. We found a very easy way for players to do this by clicking CTRL+SHIFT+DELETE on your keyboard at once and then selecting cookies, temporary files, website data, and cache and then clear now. If you still have difficulty, please try restarting your computer see if it helps. Thank you for your patience!

    • Hey Bill, we’re sorry this happened to you. Please e-mail us at support@high5games.com and detail your issue for us. Please be sure to include your player level and Facebook name and we’ll be happy to help you from there. Thank you very much for your patience!

    • Hey Larry, we’re sorry this happened to you. Please e-mail us at support@high5games.com and detail your issue for us. Please be sure to include your player level and Facebook name and we’ll be happy to help you from there. Thank you very much for your patience!

    • Hey April, we’re sorry this happened to you. Please email us at support@high5games.com and let us know what happened. Make sure to include your username and your player level in the email. Thank you for your patience!

    • Hi there, we’re very sorry to hear this happened to you. Please e-mail us at support@high5games.com and detail your issue for us. Please be sure to include your player level and Facebook name and we’ll be happy to help you from there. Thank you very much for your patience!

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