High 5 Games Help Desk

BOW_Guy
Every couple of weeks Elaine, High 5 Blog’s CRM correspondent, stops by to discuss ways to optimize your High 5 Casino and/or Shake the Sky experience.

Hello, High 5-ers! I hope you’re having a wonderful Friday! This week I’m going to address some of the questions players asked me after my last column.

1. Taking a screenshot

Last time, a player asked me how to take a screenshot of her win. You can take a screenshot on your desktop by pressing the Alt key and, while holding it down, the PrtScn key. If you have questions about this, check out this site, which explains very simply how to take a screenshot.

If you’re playing on Facebook, you can easily share your wins on your timeline by clicking on the camera icon at the bottom left-hand corner of our app page. This will trigger a pop-up message showing your screenshot. You can add a custom message, and then show your win to all your friends by clicking ‘Share.’

To take a screenshot on an iOS device, hold the lock button (the button on the top of your device) and the home button (the button on the bottom center of your device) down at the same time.

2. Improving your bonus experience

Last time, a player asked how to stop their bonus rounds from freezing. To help prevent your bonuses from freezing in the future, we suggest that you adjust your game resolution. This can be done by clicking the gear-shaped icon on the top bar in the lobby and changing it from HIGH to MED or LOW. Lowering the resolution will reduce the number of animations in your game, which helps the game run better on certain computer systems.

We also recommend that you regularly clear your cache, and completely close and re-open your browser. It’s best if you don’t have multiple browser tabs or browser windows open, as this can reduce the amount of memory available to the game. If, after doing all this, you’re still having issues with your bonus rounds, email us at support@h5g.com.

3. Playing on a tablet

Last time, a player asked if she could play High 5 Casino on her tablet. Right now, we only have a mobile app for iOS tablets. However, we are hard at work on an Android app, so you’ll be able to play on many different types of tablets soon!

I hope this answers some of your questions! Let me know if there are any other problems you’d like me to address next time! In the meantime, have a wonderful weekend, and happy spinning!

Golden Odyssey and Island Eyes Make 53 Games at H5C Mobile

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Mondays are the worst; everyone knows that. But at least this particular Monday brings some good news: The recent addition of Golden Odyssey and Island Eyes to High 5 Casino for iOS means there are now 53 authentic slots available for on-the-go gaming!

Experience an epic tale of loyalty and temptation in the wake of the Trojan War in Golden Odyssey. Greek heroes, the gods of Mount Olympus, and the mythological Cyclops await you in this Mediterranean adventure, as do Tumbling Reels, Split Symbols, and Stacked Wilds, which lead to awesome jackpots.

Sparkling like emeralds from the shadows, her eyes will captivate you. Set forth on an adventure to find true love, hidden treasures…and unlock the secret of her Island Eyes. While you’re at it, you may as well win big with Super Stacks.

Make sure to head to the App Store today and download the latest version of our app if you haven’t already; while you’re there, please leave us some feedback so we know what you like about High 5 Casino Mobile and what you’d like to see us change in the future.

High 5 Games Help Desk

BOW_Guy
Every couple of weeks Elaine, High 5 Blog’s CRM correspondent, stops by to discuss ways to optimize your High 5 Casino and/or Shake the Sky experience.

Hey there, High 5-ers! I hope you’re all settling into the dog days of summer. This week I’ve got some tips to improve your experience on High 5 Casino for iOS.

1. Make sure you’re logged in

If you regularly read my column, you’ve probably heard this before, but it bears repeating because it’s so important. If you’re playing as a Guest, and your user session gets interrupted for any reason, you’ll lose all of your hard-earned progress. To keep this from happening, make sure you’re either logged into a Play Real account or connected to your Facebook account.

2. If you aren’t logged in yet, create a Play Real account

If you’ve been playing as a guest, then you’ll need to create a new Play Real account to retain your progress. You can do this by selecting the menu button in the top right-hand corner of the page, then selecting ‘Log Out.’ This triggers a pop up asking you to create a Play Real account, so just follow the prompts.

3. To help solve loading problems, try rebooting your device

If you’re having loading problems, and you’ve already checked your internet connection, closed all other open programs, and checked for updates, try rebooting your device. This is something you can try to help resolve loading issues for any number of apps on your phone – not just High 5 Casino for iOS.

I hope this helps improve your High 5 Casino Mobile experience. Let me know if there are any other problems you’d like me to address next time in the comments of this post. In the meantime, have a wonderful week and happy spinning!

Ocean’s Glory and Legends of Troy Make 50 Games at H5C Mobile

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There are 50 states in America. Fifty ways to skin a cat (or something like that). I’ve procrastinated 50 times while writing this post. And now, there are 50 premium slots available for on-the-go-gaming at High 5 Casino Mobile!

Ocean’s Glory and Legends of Troy were added to High 5 Casino for iOS late last week. Ocean’s Glory lets you leave land behind and head out on an aquatic adventure that will leave you breathless – both from the beauty of your surroundings and the huge jackpots you’ll snag with Super Symbols! Legends of Troy, which arrives unlocked for all players, sends you back millennia to ancient Greece. There, you’ll see the legendary soldiers whose famous story lives on forever, while winning big with Scatter Bucks and Stacked Wilds!

Make sure to head to the App Store today and download the latest version of our app if you haven’t already; while you’re there, please leave us some feedback so we know what you like about High 5 Casino Mobile and what you’d like to see us change in the future.

High 5 Games Help Desk

BOW_Guy
Every couple of weeks Elaine, High 5 Blog’s CRM correspondent, stops by to discuss ways to optimize your High 5 Casino and/or Shake the Sky experience.

Hello there High 5-ers! Who’s ready for summer? It feels like it’s just around the corner! This week, I want to clear up some common points of confusion regarding High 5 Casino on Facebook and High 5 Casino for iOS.

1. Empress of Time multipliers

In Empress of Time, the multipliers can help you win big, but they’re not wild; to win, you must get the same symbol on several consecutive reels. Once you’ve done so, though, landing multipliers can turn a modest win into a huge jackpot!

2. Returning to the lobby quickly

If you’re in a game at High 5 Casino Mobile, and you want to get back to the lobby, select the ‘High 5 Casino’ logo in the upper left-hand corner. This is also a quick way to return to the lobby when you’re playing High 5 Casino on Facebook.

3. Accessing the coin store and the menu in the mobile app

There are now even easier ways to access the coin store and the menu at High 5 Casino for iOS. You can still use the menu or buy buttons, but now you can also use your finger to pull the coin store into view from the left and the menu into view from the right. You can do this both when you are in the lobby and when you are in a game.

I hope this clears up some confusion. If you have anything else you’re confused about, let me know, and I’ll be happy to address it next time! In the meantime, good luck and happy spinning both at High 5 Casino on Facebook and High 5 Casino for iOS!

Valkyrie Queen, Witches Riches, Twin Win, and Royal Lion Now Available on H5C Mobile

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Four more excellent H5G slots debuted at High 5 Casino for iOS last week: Valkyrie Queen, Witches Riches, Twin Win, and Royal Lion. Two of these titles – Valkyrie Queen and Witches Riches – premiered unlocked for all players! That makes 48 premium slots available for on-the-go gaming at High 5 Casino Mobile!

Valkyrie Queen, a favorite of our Facebook players, features Tumbling Reels with 243 ways to win so you can collect legendary jackpots while interacting with the mythological queen of the battlefield. In Witches Riches you can hang out with modern-day witches, who use both spells and devilish charm to get what they want, while winning big with Doubled Wild Wins, Tripled Wins During Free Games, and 15 Free Spins in the Bonus Round. If you’re looking for something more summery, take a dive into an underwater wonderland in Twin Win, and emerge with an overflowing bankroll due to Split Symbols! Or you can head to the fantastic kingdom of Royal Lion, where Split Symbols and Connected Lines await you.

We hear your cries for High 5 Casino for Android, and we want you to know we’re doing everything we can to release an Android app as soon as possible. Leave us your email at http://wewantandroid.surveyanalytics.com/ , and you’ll be among the first to know when High 5 Casino for Android launches!

Make sure to head to the App Store today and download the latest version of our app if you haven’t already; while you’re there, please leave us some feedback so we know what you like about High 5 Casino Mobile and what you’d like to see us change in the future.

Lucky Horse, City of Lights, Soaring Wings, and Jazz Debut at H5C Mobile

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Four premium H5G slots made their way to High 5 Casino for iOS last week: Lucky Horse, City of Lights, Soaring Wings, and Jazz. Two of these titles – Lucky Horse and City of Lights – are unlocked for all players right off the bat! There are now 44 amazing games to play on the go at High 5 Casino Mobile!

Lucky Horse is a slot worth betting on, especially while we’re in the midst of Triple Crown season. Win big with Stacked Wilds, Connected Lines, and Horizontal Expanding Wilds as you cheer your horse on in the race of a lifetime. City of Lights lets you stroll through Paris, taking in the dazzling sights while snagging serious jackpots with Split Symbols and Scatter Awards. In Soaring Wings, you can spend time with epic birds of prey and score some sky-high payouts with Split Symbols. Finally, Jazz’s combination of smooth graphics, great music, and exciting features like Wild Connections and Connected Lines will have you grooving in no time.

Gypsy was also graduated to a High Limit game in the latest version of High 5 Casino Mobile. This is great news for any player who didn’t have Gypsy unlocked yet, because in addition to not having player level-based maximum bet limits, High Limit games come unlocked for all players. Between Gypsy, Lucky Horse, and City of Lights, there are now three more unlocked games available to play right now at High 5 Casino for iOS!

Make sure to head to the App Store today and download the latest version of our app; while you’re there, please leave us some feedback so we know what you love about High 5 Casino Mobile and what you’d like to see us change in the future.

High 5 Games Help Desk

BOW_Guy
Every couple of weeks Elaine, High 5 Blog’s CRM correspondent, stops by to discuss ways to optimize your High 5 Casino and/or Shake the Sky experience.

Hello there High 5-ers! I don’t know about you, but I feel like spring has finally sprung! This week, I want to walk you all through some of the recent changes to High 5 Casino Mobile for iOS.

1. Scroll is now smoother

The games on our mobile app used to be laid out in sets — the same way they are at High 5 Casino on Facebook and High5Casino.net — and you had to swipe from one page to the next. Now, you can continuously scroll through the games, without stopping on each page. If you want to see a slot at the very end of your list, swipe your finger quickly across the screen and watch the games fly by. If you want to browse your library at a more leisurely pace, move your finger slowly across the screen and scroll through your games uninterrupted.

2. Accessing the menu is more convenient

There are now two ways to access the general settings menu in High 5 Casino Mobile for iOS. You can still select the menu button in the top right-hand corner to access the menu, but our most recent build also allows you to pull the menu out by putting your finger on the right side of the app and swiping it to the left.

3. The menu has changed

At the top of the menu, you’ll now see your account type — whether you’re logged in through Facebook, Play Real, or as a guest. If you’d like to log into a different account, simply hit ‘LOG OUT’ under your account type.

When you are in a game, you’ll now be able to access the paytable directly through the menu as well.

I hope this helps you enjoy the new features in High 5 Casino Mobile for iOS. As always, let us know if you have any questions! In the meantime, good luck and happy spinning!

Four More Great Slots Coming to H5C Mobile

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Today’s post comes from High 5 Blog correspondent Ali.

Four new games are set to release to High 5 Casino Mobile this week. iOS players will soon be able to enjoy Figaro, Moon Warriors, Ancient Arcadia, and White Falls on their mobile device. This will make for a total of 40 premium slot games available on the go at High 5 Casino Mobile!

As an extra surprise, in addition to these four new titles, we’ll soon be releasing our very first High Limit game on mobile! Fan-favorite title Golden Knight will be upgraded to High Limit status on High 5 Casino Mobile, as well as High 5 Casino on Facebook. This is great news for players that don’t have Golden Knight unlocked, because High Limit games are unlocked for all players! Soon everyone will have Golden Knight available to play. If you have any questions about High Limit games, please check out our blog post on the topic from earlier this month, or send our customer care team an email at support@high5games.com.

Make sure to go to the App Store later this week and upgrade to the latest version of High 5 Casino Mobile to receive Figaro, Moon Warriors, Ancient Arcadia, White Falls, and High Limit Golden Knight. While you’re there, leave us some feedback so we know what you love about High 5 Casino Mobile and what you’d like to see available to players in the future.

Ask the CEO

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Tony, the CEO of High 5 Games, was kind enough to write a guest column for High 5 Blog addressing some of the questions our players asked on the High 5 Casino and Shake the Sky fan pages.

Lucinda Lopez writes, “Mr. CEO: Lots of these games are at the real casino, and some are not. Do you think some of the other High 5 Casino games will eventually hit our local casinos, or are they only for use on Facebook? Like Pasión y Fuego!”

Hi Lucinda, thanks for reaching out. Moving forward, we absolutely plan to release as many of our social games as possible in land-based casinos. We’ve been premiering our most recent games on Facebook because it’s the fastest way to get our games to our loyal players. By debuting our slots on High 5 Casino or Shake the Sky Casino, we’re able to evaluate what our players like, and build large audiences for our titles before they hit land-based casinos. Social games like Stella Drive and the Orb of Chance and Ocean’s Glory have already launched in land-based casinos through Bally Technologies, and other games, like White Lion and Empress of Time, are set to debut in land-based casinos soon, also through Bally Technologies. Pasión y Fuego is actually one of many games from our social apps that are releasing to land-based casinos through Bally Technologies in the future.

Brendan McNees writes, “How long does it take to make a game, from creating the basic concept, art, music, through to actual implementation?”

Hello Brendan, great question. High 5 Games is a comprehensive production company, meaning every aspect of game creation is handled in-house. This allows us to make the best games, because we’re in control of the entire process. First, we work to identify key features that will lead to exciting gameplay, and once we’re happy with the results, we move onto choosing the best theme. From there, we work on the game’s animations, graphics, and music, and then it goes through quality assurance, to make sure it plays flawlessly and is paying back correctly. Throughout the whole process, we’re tinkering with the game in an effort to constantly improve it. Typically, the whole process from start to finish takes six to nine months, and we’re always working on multiple games at one time.

Lu Ferraz writes, “Nice to meet you. I like H5C very much and the graphics are amazing. I’ve never been to Vegas, so I’d like to know are the slots really this way? I hope you bring us more fantastic slots. Hugs from Brazil!”

Hey Lu, thanks for the kind words. One of the things that makes High 5 Games so unique is that our slots are exactly the same, regardless of the platform that you play them on. If you’re playing Dangerous Beauty at High 5 Casino, you can be assured that its gameplay, math models, and art design will be identical at High 5 Casino Mobile, in an online real-money casino, or in a land-based casino. We don’t alter the payouts of our social games using predetermined wins. We’re committed to authenticity, and we know our players appreciate the real gameplay. You always know what you’re getting when you play one of our slots, which is something our competitors choose not to say.

Derek Haley writes, “I love the slots in the casino. I play them often. Cave King, Sirens, Jaguar Princess. Do you have a favorite slot within your company you like the best? If so, please share it with me.”

Hi Derek, glad to hear you love the slots and play them often. It’s always nice to hear from players that are enjoying our games. We have created over 300 different slot games, so there’s a lot to choose from, and I love them all. I love each and every game. We put so much care into creating them, it’s impossible to choose just one.

Sabrina Hawkins Simmons writes, “Why does High 5 Casino not have access for Android phones and tablets?”

Hey Sabrina, good question. I know the availability of an Android app is a concern that is frequently voiced by our social players. I absolutely hear all your requests for an Android app; our community management team does an excellent job of sharing the feedback from our players, and I appreciate our players taking the time to let us know what they think.

I know there are thousands of people on the waiting list for Android. I, like you, am anxiously awaiting an Android release. We do our best on a daily basis to give our developers any support they need, so we can get the app out as soon as humanly possible. We expect to have a very high quality version of the app available when it releases.

Linda Wright writes, “Have you ever thought about starting up real accounts for your players where we can play and win real money?”

Thanks for the question, Linda. Sure, there are already a number of H5G games that are available for online real money play in regulated jurisdictions worldwide. As you may know, the state of New Jersey passed a bill last year that allows online gambling in approved online casinos within the state. CaesarsCasino.com will be High 5 Games’ first online partner in New Jersey. Within the next few weeks, six H5G games will be launching at Caesars’ online casino, and I definitely encourage all of our New Jersey fans to try out their favorite games. We’re excited to have the opportunity to bring our slots to players in new online gaming environments like New Jersey.