High 5 Games Help Desk

BOW_Guy
Every couple of weeks Elaine, High 5 Blog’s customer-care correspondent, stops by to discuss ways to optimize your High 5 Casino and/or Shake the Sky experience.

Hey High 5-ers, hope you’re all having a great week! Today I’m going to take you through the different ways to customize your High 5 Casino and Shake the Sky video poker experience.

1. Pick your theme and paytable

You can customize your video poker games by changing your card themes and the look of your paytables. Video poker defaults to the H5C and STS theme, but you can switch up your experience by unlocking awesome alternatives like the Moonlit Mermaids and Rum City themes. I’m partial to the new Triple Raven theme myself.

2. Make your game full screen

Just like with our slots, you can play full-screen video poker by clicking on the arrows next to the home button in the top right-hand corner of the screen. Check out this option for a more immersive video poker experience.

3. Sort games your way

You also have the option to change how your video poker games are displayed. While in the lobby, click on the gear next to your player-card button and choose to sort your games alphabetically or by level.

I hope these tips help spice up your video poker life! Let me know if there’s anything in particular I should address next time. Until then, happy spinning and good luck!

High 5 Games Help Desk

BOW_Guy
Every couple of weeks Elaine, High 5 Blog’s customer-care correspondent, stops by to discuss ways to optimize your High 5 Casino and/or Shake the Sky experience.

Hey everyone! Are you ready to Fall back this weekend? For those of you who want to spend your extra hour on Sunday playing some H5C or STS, I’ve got some tips to speed up loading and avoid crashes on every platform.

1. Faster loading on a computer

High 5 Casino or Shake the Sky work best when you close all other programs and browser windows on your computer. You should also want to make sure that you only have one tab open at a time. We also recommend that you clear your browser’s cache regularly. For instructions on how to do that, you can consult this link.

2. Smoother play on iOS

For the smoothest play on H5C for iOS and STS for iOS, we recommend that you stay logged into a wireless network. We also suggest that you close all other open apps – to maximize the amount of available memory on your phone – by double-tapping the home button and then swiping the app screens up. You should also make sure that you’re playing the most recent build of our app, as it has the latest bug fixes and games. You can do this by going to the Updates tab in the App Store.

3. Lightning loading on Android

Like with iOS, we suggest that you stay logged into a wireless network while playing High 5 Casino for Android and Shake the Sky Casino for Android. We also recommend that you regularly clear your apps cached data (for specific instructions, click here). You should also close all other open programs (for specific instructions, refer to this link), and check regularly for app updates (you can click here for more specific instructions).

I hope these instructions help speed up your gameplay! They may also help your devices run faster in general, and save your battery life. Have a wonderful weekend, and happy spinning!

High 5 Games Help Desk

BOW_Guy
Every couple of weeks Elaine, High 5 Blog’s customer-care correspondent, stops by to discuss ways to optimize your High 5 Casino and/or Shake the Sky experience.

Howdy folks, and happy Friday! How’s October treating everybody? This week I’m going to highlight some of the new features at High 5 Casino on Facebook.

1. Check out the biggest wins

It’s now easier than ever to check out all the big wins happening at High 5 Casino because we’ve added a feed to the left side of our app that shows real wins from your fellow High 5-ers! If you’d rather focus on your own game, that’s easy too: just click ‘Hide’ on the big wins feed, and you can do your own thing.

2. Find games faster

We’ve added a new sorting feature to High 5 Casino that gives you the option to sort games several different ways. In addition to sorting by game level, you can now sort alphabetically, by latest releases, featured games, or even by High Limit games.

3. Contact us within the app

Most High-5ers know they can reach the customer care team by emailing support@h5g.com, but you can now contact us even faster. Click ‘Report/Contact’ in the right-hand corner of our Facebook app, and then select to send a message to the developer. You then compose your message, leave an email where we can respond to you, and press send.

I hope this clears up any confusion about our new features! As always, let me know if you’d like me to cover anything in particular in my next column. Happy spinning!

High 5 Games Help Desk

BOW_Guy
Every couple of weeks Elaine, High 5 Blog’s customer-care correspondent, stops by to discuss ways to optimize your High 5 Casino and/or Shake the Sky experience.

Hello there everyone! I hope you’ve had a wonderful couple weeks – I can’t believe it’s almost October! This week, I’m going to walk you through some of the latest High 5 Casino Mobile updates.

1. Upgrade to Play Real even faster

For those of you playing as guests at High 5 Casino for iOS, it’s now easier than ever to upgrade to a Play Real account to store your progress! Simply tap on the menu icon in the top right-hand corner of the app, and select the ‘Upgrade to Play Real’ option.

2. Go straight to Shake the Sky and Video Poker

Our new and improved menu also makes it easier to switch between our apps on both iOS and Android. If you select the menu and scroll to the bottom, you can choose to launch the Shake the Sky app or the High 5 Casino Video Poker app!

3. Identify mobile games

Now, when you’re deciding what game to unlock on iOS or Android, you’ll never have to worry about inadvertently unlocking a game only available on desktop! All of our desktop-only games are now marked with a ‘Play on Desktop’ banner even when locked.

I hope you like the new updates to High 5 Casino for iOS and High 5 Casino for Android! As always, let me know if you’d like me to cover anything new next time. Happy spinning!

High 5 Games Help Desk

BOW_Guy
Every couple of weeks Elaine, High 5 Blog’s customer-care correspondent, stops by to discuss ways to optimize your High 5 Casino and/or Shake the Sky experience.

Hello there everyone! Ready for fall? This week I’ve got some tips for optimizing your experience on our new High 5 Casino Android app.

1. Maximize your memory

Because of the beautiful graphics in our games, High 5 Casino for Android requires a lot of memory. To make your H5C gameplay as smooth as possible, we suggest that you close all other open applications before spinning. For instructions on how to close out other programs, please consult this link.

2. Take a screenshot

Want to capture a particularly great win for posterity, or to share with your friends? You can easily do that on your Android device. For instructions on how to take a screenshot, you can visit this link.

3. Let us know your device info

If you have a problem you want us to look into, shoot us an email at android.support@high5games.com and we’ll be happy to help. In your email, remember to include your OS and device information, so we can help you with your specific problem.

I hope these tips are helpful! Let me know if you have any questions, or if there’s anything you’d like me to address next time. Happy spinning at High 5 Casino for Android, and have a wonderful week!

High 5 Games Help Desk

BOW_Guy
Every couple of weeks Elaine, High 5 Blog’s CRM correspondent, stops by to discuss ways to optimize your High 5 Casino and/or Shake the Sky experience.

What’s up, High 5 Casino and Shake the Sky fans? I hope that you all had a great Labor Day Weekend, and that the end of the summer isn’t bumming you out too much! This week I’m going to walk you through our new Shake the Sky iOS app.

1. Preview game features

As you scroll through the games, notice that the information for the game you’ve highlighted appears to the right of your game list. This allows you to preview a game’s features before you choose what game to play. There’s even some game feature information for slots that are coming soon, so you can get a sense of those games before they’re even released!

2. Sort your games however you want

Tap the golden arrow in the center of your screen to expand your list of games into a grid. This gives you the option to either sort your games alphabetically or by game level, so you can find your favorite games even faster.

3. Flick the reels

If you’re tired of always pressing the spin button, you can change it up by flicking your finger across the reels to spin the games.

I hope these tips this improve your Shake the Sky for iOS experience. Let me know if you have any questions, or if there’s anything you’d like me to address next time. Happy spinning, and have a wonderful week!

High 5 Games Help Desk

BOW_Guy
Every couple of weeks Elaine, High 5 Blog’s CRM correspondent, stops by to discuss ways to optimize your High 5 Casino and/or Shake the Sky experience.

Howdy, High 5-ers! I hope you’re all having a great week! Today I’m going to give some tips on how to play video poker on High 5 Casino and Shake the Sky.

1. Use the keyboard shortcuts

Save yourself incessant clicking and utilize some of the keyboard shortcuts in video poker. To quickly deal and draw, just tap the space bar. To hold your cards, use the number keys one through five. To change you bet, use the arrow keys. And to bet double or nothing on a winning hand, hit ‘Enter.’

2. Customize your experience in the game options

In the game options, you can change the theme of your cards, turn ‘Autohold’ off completely or set it to only hold pairs, and turn the ‘Double or Nothing’ option off. The game rules and paytable are also located in the settings.

3. Go at your own pace

You can adjust the speed of your games by clicking the arrows next to the ‘Options’ button. Depending on your mood, you can set the game to deal lightning fast, or at a moderate pace.

I hope this improves your video poker experience! Let me know if you have any other questions about video poker or anything else on High 5 Casino or Shake the Sky, for next time. Happy spinning and have a wonderful week!

High 5 Games Help Desk

BOW_Guy
Every couple of weeks Elaine, High 5 Blog’s CRM correspondent, stops by to discuss ways to optimize your High 5 Casino and/or Shake the Sky experience.

Howdy, High 5-ers! Can you believe it’s August already? Summer is flying by! This week I’m going address a few questions players asked me after my last column.

1. Faster loading

Last time, a player mentioned that she cleared her web browser’s cache and had her resolution set to LOW, but the app still loaded slowly. If you aren’t already, I suggest that you use Google Chrome or Mozilla Firefox as your web browser. You should also make sure that you don’t have too many browser tabs or windows open at once.

It’s also important to note that if you play High 5 Casino or Shake the Sky for several hours, your game can slow down. Simply closing and re-opening your browser can solve this problem.

2. Avoiding spam links

Last time, a player asked how to tell whether a link on was spam or legitimate. We only post promotions from our official High 5 Casino and Shake the Sky Facebook pages; if the link was not posted by our page, or was put in the comments of one of our posts, it’s probably spam.

We also only send promotional emails from the address email@news-h5g.com, so we suggest that you add that address to your address book and avoid promotions from any other address.

3. Following up on a win

Last time, a player asked what to do if they were not awarded properly for a win. First, I suggest that you double-check the game’s paytable to make sure you had really won. If you still believe that the win was not properly awarded, take a screenshot of it and email us at support@h5g.com. We’ll be happy to look into it further.

I hope this helps clear up some confusion! Let me know if there are any other questions you’d like me to address next time! In the meantime, have a wonderful week and happy spinning!

High 5 Games Help Desk

BOW_Guy
Every couple of weeks Elaine, High 5 Blog’s CRM correspondent, stops by to discuss ways to optimize your High 5 Casino and/or Shake the Sky experience.

Hello, High 5-ers! I hope you’re having a wonderful Friday! This week I’m going to address some of the questions players asked me after my last column.

1. Taking a screenshot

Last time, a player asked me how to take a screenshot of her win. You can take a screenshot on your desktop by pressing the Alt key and, while holding it down, the PrtScn key. If you have questions about this, check out this site, which explains very simply how to take a screenshot.

If you’re playing on Facebook, you can easily share your wins on your timeline by clicking on the camera icon at the bottom left-hand corner of our app page. This will trigger a pop-up message showing your screenshot. You can add a custom message, and then show your win to all your friends by clicking ‘Share.’

To take a screenshot on an iOS device, hold the lock button (the button on the top of your device) and the home button (the button on the bottom center of your device) down at the same time.

2. Improving your bonus experience

Last time, a player asked how to stop their bonus rounds from freezing. To help prevent your bonuses from freezing in the future, we suggest that you adjust your game resolution. This can be done by clicking the gear-shaped icon on the top bar in the lobby and changing it from HIGH to MED or LOW. Lowering the resolution will reduce the number of animations in your game, which helps the game run better on certain computer systems.

We also recommend that you regularly clear your cache, and completely close and re-open your browser. It’s best if you don’t have multiple browser tabs or browser windows open, as this can reduce the amount of memory available to the game. If, after doing all this, you’re still having issues with your bonus rounds, email us at support@h5g.com.

3. Playing on a tablet

Last time, a player asked if she could play High 5 Casino on her tablet. Right now, we only have a mobile app for iOS tablets. However, we are hard at work on an Android app, so you’ll be able to play on many different types of tablets soon!

I hope this answers some of your questions! Let me know if there are any other problems you’d like me to address next time! In the meantime, have a wonderful weekend, and happy spinning!

High 5 Games Help Desk

BOW_Guy
Every couple of weeks Elaine, High 5 Blog’s CRM correspondent, stops by to discuss ways to optimize your High 5 Casino and/or Shake the Sky experience.

Well hello there, High 5-ers! I hope you’re all having a fabulous July! Most High 5 Casino players know that we give away free coins and spins every four hours, but this week I’m going to highlight some of the lesser-known ways to rack up free H5C coins and spins.

1. Invite a friend

Click the ‘Invite a Friend’ coin at the bottom of our Facebook app, and then select which one of your friends you would like to invite to join H5C. For every friend that accepts, you will get 1,000 H5C credits!

2. Social media channels

Every week, we do several different promotions on our Facebook and Twitter pages. Make sure that you like our fan page on Facebook and follow us on Twitter so you don’t miss out on a single giveaway!

3. Exclusive email offers

We also send players exclusive freebies via email. We suggest that you add email@news-h5g.com to your address book to make sure that you get all of our promotions.

Please be advised there are spammers posing as H5C out there. To make sure that you only claim offers that are the real deal, please review our blog post on avoiding scams.

I hope this helps you rack up all the freebies. Have a wonderful week, and let me know if there are any other questions you’d like me to address next time! In the meantime, happy spinning!

Play High 5 Casino.