Every couple of weeks Elaine, High 5 Blog’s CRM correspondent, stops by to discuss ways to optimize your High 5 Casino and/or Shake the Sky experience.
Hello, High 5-ers! I hope you’re having a wonderful Friday! This week I’m going to address some of the questions players asked me after my last column.
1. Taking a screenshot
Last time, a player asked me how to take a screenshot of her win. You can take a screenshot on your desktop by pressing the Alt key and, while holding it down, the PrtScn key. If you have questions about this, check out this site, which explains very simply how to take a screenshot.
If you’re playing on Facebook, you can easily share your wins on your timeline by clicking on the camera icon at the bottom left-hand corner of our app page. This will trigger a pop-up message showing your screenshot. You can add a custom message, and then show your win to all your friends by clicking ‘Share.’
To take a screenshot on an iOS device, hold the lock button (the button on the top of your device) and the home button (the button on the bottom center of your device) down at the same time.
2. Improving your bonus experience
Last time, a player asked how to stop their bonus rounds from freezing. To help prevent your bonuses from freezing in the future, we suggest that you adjust your game resolution. This can be done by clicking the gear-shaped icon on the top bar in the lobby and changing it from HIGH to MED or LOW. Lowering the resolution will reduce the number of animations in your game, which helps the game run better on certain computer systems.
We also recommend that you regularly clear your cache, and completely close and re-open your browser. It’s best if you don’t have multiple browser tabs or browser windows open, as this can reduce the amount of memory available to the game. If, after doing all this, you’re still having issues with your bonus rounds, email us at firstname.lastname@example.org.
3. Playing on a tablet
Last time, a player asked if she could play High 5 Casino on her tablet. Right now, we only have a mobile app for iOS tablets. However, we are hard at work on an Android app, so you’ll be able to play on many different types of tablets soon!
I hope this answers some of your questions! Let me know if there are any other problems you’d like me to address next time! In the meantime, have a wonderful weekend, and happy spinning!