High 5 Games Help Desk

BOW_Guy
Every couple of weeks Elaine, High 5 Blog’s CRM correspondent, stops by to discuss ways to optimize your High 5 Casino and/or Shake the Sky experience.

Howdy, High 5-ers! I hope you’re all having a great week! Today I’m going to give some tips on how to play video poker on High 5 Casino and Shake the Sky.

1. Use the keyboard shortcuts

Save yourself incessant clicking and utilize some of the keyboard shortcuts in video poker. To quickly deal and draw, just tap the space bar. To hold your cards, use the number keys one through five. To change you bet, use the arrow keys. And to bet double or nothing on a winning hand, hit ‘Enter.’

2. Customize your experience in the game options

In the game options, you can change the theme of your cards, turn ‘Autohold’ off completely or set it to only hold pairs, and turn the ‘Double or Nothing’ option off. The game rules and paytable are also located in the settings.

3. Go at your own pace

You can adjust the speed of your games by clicking the arrows next to the ‘Options’ button. Depending on your mood, you can set the game to deal lightning fast, or at a moderate pace.

I hope this improves your video poker experience! Let me know if you have any other questions about video poker or anything else on High 5 Casino or Shake the Sky, for next time. Happy spinning and have a wonderful week!

High 5 Games Help Desk

BOW_Guy
Every couple of weeks Elaine, High 5 Blog’s CRM correspondent, stops by to discuss ways to optimize your High 5 Casino and/or Shake the Sky experience.

Howdy, High 5-ers! Can you believe it’s August already? Summer is flying by! This week I’m going address a few questions players asked me after my last column.

1. Faster loading

Last time, a player mentioned that she cleared her web browser’s cache and had her resolution set to LOW, but the app still loaded slowly. If you aren’t already, I suggest that you use Google Chrome or Mozilla Firefox as your web browser. You should also make sure that you don’t have too many browser tabs or windows open at once.

It’s also important to note that if you play High 5 Casino or Shake the Sky for several hours, your game can slow down. Simply closing and re-opening your browser can solve this problem.

2. Avoiding spam links

Last time, a player asked how to tell whether a link on was spam or legitimate. We only post promotions from our official High 5 Casino and Shake the Sky Facebook pages; if the link was not posted by our page, or was put in the comments of one of our posts, it’s probably spam.

We also only send promotional emails from the address email@news-h5g.com, so we suggest that you add that address to your address book and avoid promotions from any other address.

3. Following up on a win

Last time, a player asked what to do if they were not awarded properly for a win. First, I suggest that you double-check the game’s paytable to make sure you had really won. If you still believe that the win was not properly awarded, take a screenshot of it and email us at support@h5g.com. We’ll be happy to look into it further.

I hope this helps clear up some confusion! Let me know if there are any other questions you’d like me to address next time! In the meantime, have a wonderful week and happy spinning!

High 5 Games Help Desk

BOW_Guy
Every couple of weeks Elaine, High 5 Blog’s CRM correspondent, stops by to discuss ways to optimize your High 5 Casino and/or Shake the Sky experience.

Hello, High 5-ers! I hope you’re having a wonderful Friday! This week I’m going to address some of the questions players asked me after my last column.

1. Taking a screenshot

Last time, a player asked me how to take a screenshot of her win. You can take a screenshot on your desktop by pressing the Alt key and, while holding it down, the PrtScn key. If you have questions about this, check out this site, which explains very simply how to take a screenshot.

If you’re playing on Facebook, you can easily share your wins on your timeline by clicking on the camera icon at the bottom left-hand corner of our app page. This will trigger a pop-up message showing your screenshot. You can add a custom message, and then show your win to all your friends by clicking ‘Share.’

To take a screenshot on an iOS device, hold the lock button (the button on the top of your device) and the home button (the button on the bottom center of your device) down at the same time.

2. Improving your bonus experience

Last time, a player asked how to stop their bonus rounds from freezing. To help prevent your bonuses from freezing in the future, we suggest that you adjust your game resolution. This can be done by clicking the gear-shaped icon on the top bar in the lobby and changing it from HIGH to MED or LOW. Lowering the resolution will reduce the number of animations in your game, which helps the game run better on certain computer systems.

We also recommend that you regularly clear your cache, and completely close and re-open your browser. It’s best if you don’t have multiple browser tabs or browser windows open, as this can reduce the amount of memory available to the game. If, after doing all this, you’re still having issues with your bonus rounds, email us at support@h5g.com.

3. Playing on a tablet

Last time, a player asked if she could play High 5 Casino on her tablet. Right now, we only have a mobile app for iOS tablets. However, we are hard at work on an Android app, so you’ll be able to play on many different types of tablets soon!

I hope this answers some of your questions! Let me know if there are any other problems you’d like me to address next time! In the meantime, have a wonderful weekend, and happy spinning!

High 5 Games Help Desk

BOW_Guy
Every couple of weeks Elaine, High 5 Blog’s CRM correspondent, stops by to discuss ways to optimize your High 5 Casino and/or Shake the Sky experience.

Well hello there, High 5-ers! I hope you’re all having a fabulous July! Most High 5 Casino players know that we give away free coins and spins every four hours, but this week I’m going to highlight some of the lesser-known ways to rack up free H5C coins and spins.

1. Invite a friend

Click the ‘Invite a Friend’ coin at the bottom of our Facebook app, and then select which one of your friends you would like to invite to join H5C. For every friend that accepts, you will get 1,000 H5C credits!

2. Social media channels

Every week, we do several different promotions on our Facebook and Twitter pages. Make sure that you like our fan page on Facebook and follow us on Twitter so you don’t miss out on a single giveaway!

3. Exclusive email offers

We also send players exclusive freebies via email. We suggest that you add email@news-h5g.com to your address book to make sure that you get all of our promotions.

Please be advised there are spammers posing as H5C out there. To make sure that you only claim offers that are the real deal, please review our blog post on avoiding scams.

I hope this helps you rack up all the freebies. Have a wonderful week, and let me know if there are any other questions you’d like me to address next time! In the meantime, happy spinning!

Play High 5 Casino.

High 5 Games Help Desk

BOW_Guy
Every couple of weeks Elaine, High 5 Blog’s CRM correspondent, stops by to discuss ways to optimize your High 5 Casino and/or Shake the Sky experience.

Hey there, High 5-ers! I hope you’re all settling into the dog days of summer. This week I’ve got some tips to improve your experience on High 5 Casino for iOS.

1. Make sure you’re logged in

If you regularly read my column, you’ve probably heard this before, but it bears repeating because it’s so important. If you’re playing as a Guest, and your user session gets interrupted for any reason, you’ll lose all of your hard-earned progress. To keep this from happening, make sure you’re either logged into a Play Real account or connected to your Facebook account.

2. If you aren’t logged in yet, create a Play Real account

If you’ve been playing as a guest, then you’ll need to create a new Play Real account to retain your progress. You can do this by selecting the menu button in the top right-hand corner of the page, then selecting ‘Log Out.’ This triggers a pop up asking you to create a Play Real account, so just follow the prompts.

3. To help solve loading problems, try rebooting your device

If you’re having loading problems, and you’ve already checked your internet connection, closed all other open programs, and checked for updates, try rebooting your device. This is something you can try to help resolve loading issues for any number of apps on your phone – not just High 5 Casino for iOS.

I hope this helps improve your High 5 Casino Mobile experience. Let me know if there are any other problems you’d like me to address next time in the comments of this post. In the meantime, have a wonderful week and happy spinning!

High 5 Games Help Desk

BOW_Guy
Every couple of weeks Elaine, High 5 Blog’s CRM correspondent, stops by to discuss ways to optimize your High 5 Casino and/or Shake the Sky experience.

How’s it going, High 5-ers! I hope you’re staying dry — it’s pretty rainy in our New York office this morning. This week I’ve got some advice on how to collect H5C and STS rewards, and how to avoid scams.

1. Remember to like and share

First, make sure that you like High 5 Casino’s official fan page and Shake the Sky’s official fan page on Facebook, so that our rewards posts will come up in your newsfeed. Whenever we have a promotion for free coins or spins, remember to like and share that post, so other High-5ers get to share in the offer as well.

2. Our official app pages are the only places we offer rewards on Facebook

If a page other than the official H5C fan page or the official STS fan page claims to have an offer for H5C or STS, do not click on it. Unfortunately, scam pages have been popping up across Facebook, with fake links that often contain viruses.

All of our promotions will also come in the form of official posts — we won’t post links for extra credits in the comments section. So, to be safe, only click on links from official posts on our official fan pages.

3. Make sure emails are from us before clicking on them

All of our emails come from email@news-h5g.com. You should only click on emails from that domain, and you may want to add that address to your address book.

If you’re worried about an email, feel free to forward it to us at support@h5g.com to make sure it’s legitimate before clicking on it.

If you do click on a link from a third party not affiliated with High 5 Games, you should run a virus scan on your computer immediately — as I mentioned before these scams are often accompanied by malware.

I hope this helps with some of the confusion surrounding our promotions. If you have anything else you’re confused about, let me know, and I’ll be happy to address it next time! In the meantime, have a wonderful week, and happy spinning!

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High 5 Games Help Desk

BOW_Guy
Every couple of weeks Elaine, High 5 Blog’s CRM correspondent, stops by to discuss ways to optimize your High 5 Casino and/or Shake the Sky experience.

Hello there High 5-ers! Who’s ready for summer? It feels like it’s just around the corner! This week, I want to clear up some common points of confusion regarding High 5 Casino on Facebook and High 5 Casino for iOS.

1. Empress of Time multipliers

In Empress of Time, the multipliers can help you win big, but they’re not wild; to win, you must get the same symbol on several consecutive reels. Once you’ve done so, though, landing multipliers can turn a modest win into a huge jackpot!

2. Returning to the lobby quickly

If you’re in a game at High 5 Casino Mobile, and you want to get back to the lobby, select the ‘High 5 Casino’ logo in the upper left-hand corner. This is also a quick way to return to the lobby when you’re playing High 5 Casino on Facebook.

3. Accessing the coin store and the menu in the mobile app

There are now even easier ways to access the coin store and the menu at High 5 Casino for iOS. You can still use the menu or buy buttons, but now you can also use your finger to pull the coin store into view from the left and the menu into view from the right. You can do this both when you are in the lobby and when you are in a game.

I hope this clears up some confusion. If you have anything else you’re confused about, let me know, and I’ll be happy to address it next time! In the meantime, good luck and happy spinning both at High 5 Casino on Facebook and High 5 Casino for iOS!

High 5 Games Help Desk

BOW_Guy
Every couple of weeks Elaine, High 5 Blog’s CRM correspondent, stops by to discuss ways to optimize your High 5 Casino and/or Shake the Sky experience.

Hello there High 5-ers! I don’t know about you, but I feel like spring has finally sprung! This week, I want to walk you all through some of the recent changes to High 5 Casino Mobile for iOS.

1. Scroll is now smoother

The games on our mobile app used to be laid out in sets — the same way they are at High 5 Casino on Facebook and High5Casino.net — and you had to swipe from one page to the next. Now, you can continuously scroll through the games, without stopping on each page. If you want to see a slot at the very end of your list, swipe your finger quickly across the screen and watch the games fly by. If you want to browse your library at a more leisurely pace, move your finger slowly across the screen and scroll through your games uninterrupted.

2. Accessing the menu is more convenient

There are now two ways to access the general settings menu in High 5 Casino Mobile for iOS. You can still select the menu button in the top right-hand corner to access the menu, but our most recent build also allows you to pull the menu out by putting your finger on the right side of the app and swiping it to the left.

3. The menu has changed

At the top of the menu, you’ll now see your account type — whether you’re logged in through Facebook, Play Real, or as a guest. If you’d like to log into a different account, simply hit ‘LOG OUT’ under your account type.

When you are in a game, you’ll now be able to access the paytable directly through the menu as well.

I hope this helps you enjoy the new features in High 5 Casino Mobile for iOS. As always, let us know if you have any questions! In the meantime, good luck and happy spinning!

High 5 Games Help Desk

BOW_Guy
Every couple of weeks Elaine, High 5 Blog’s CRM correspondent, will stop by to discuss ways to optimize your High 5 Casino and/or Shake the Sky experience.

Hey High 5-ers! It’s been a while, I’ve missed you guys! This week, I want to give you some pointers on betting and payouts for High 5 Casino.

1. Make sure you’re aware of your line bet

If you read High 5 Blog, you’re familiar with how paylines work, and you know that if you’re not betting all the paylines, you haven’t maximized your ability to win. Unfortunately, players will sometimes accidentally lower the number of lines they are playing without realizing it. Then, they’ll hit what looks like a big win only to discover that they weren’t playing the necessary lines. To avoid this type of frustration and confusion, make sure you’re aware of the number of lines you’re betting at all times.

2. Make sure you have Scatter Bucks activated

In addition to a line bet, some games give you the option to wager a side bet to activate special features, like Scatter Bucks. In Scatter Bucks games, like Golden Knight and The Amulet and the Charm, you must bet all the lines, plus the additional side bet, for the chance to see Scatter Bucks on your reels. If you do not do this, you may get very frustrated, as you miss your opportunity for big Scatter Bucks wins.

3. Watch the zeros

Some of our players have experienced confusion with the zeros when adjusting their bets. We’ve heard from players who believed they were betting $400.00 a spin, only to realize after a few spins that they were actually betting $40,000.00! To avoid a horrible surprise like that, we suggest you double check your bet before you spin or put your game on autoplay, to make sure that you aren’t accidentally betting 100x more than you intended!

With these pointers in mind, you should feel more prepared to bet wisely. And remember, if you have any questions about your bet, or your payouts, you can always email us at support@h5g.com, or comment here and I’ll be happy to cover it next time. In the meantime, good luck and happy spinning!

Play High 5 Casino.

High 5 Games Help Desk

BOW_Guy
Every couple of weeks Elaine, High 5 Blog’s CRM correspondent, will stop by to discuss ways to optimize your High 5 Casino and/or Shake the Sky experience.

Hello, High 5-ers! Happy April! This week, I want to give you some tips to improve your experience on High 5 Casino Mobile for iOS.

1. Logging into Facebook

If you’re having issues logging into Facebook on our mobile app, then check to make sure that your permissions for our app are turned on. To do this, go into your mobile device settings, and scroll down to Facebook. Select Facebook, and then flip the toggle switch next to High 5 Casino to ‘On,’ if it’s not turned on already. Once that’s finished, go back to High 5 Casino Mobile, try to connect to Facebook again, and your issue should be resolved.

2. Force Quitting Freezes

If your H5C Mobile app freezes, or you experience a gameplay issue, you may want to try force quitting your app and then opening it again. To do this, double tap the home button (the round button at the bottom center of your phone), and swipe the app screen up. When you restart our app, your issues will hopefully be resolved.

3. How to Change Bet and Autoplay

High 5 Casino Mobile is formatted a little differently than the H5C canvas app. To change your bet on the mobile app, tap the section in the top right hand corner that lists the number of lines you’re betting and your bet per line. This will open up a menu where you can customize your wager.

To set your game on autoplay, hold down the spin button for a few seconds. To turn autoplay off, tap the spin button again.

I hope this helps resolve some of your issues with our mobile app. What other issues would you like me to address? In the meantime, good luck and happy spinning!

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Download High 5 Casino Mobile for iOS.