High 5 Games Help Desk

BOW_Guy
Every couple of weeks Elaine, High 5 Blog’s customer-care correspondent, stops by to discuss ways to optimize your High 5 Casino and/or Shake the Sky experience.

Hello there High 5-ers! Did you all survive the storm? We’re just digging out here at High 5 Games‘ New York office. Today I’m going to go over the different account types you can have at High 5 Casino, and where you can use them.

1. Facebook account

Most of you probably know that you can play High 5 Casino on Facebook, and all your progress is connected to your Facebook account. What you might not know is that you can use your Facebook account to log-in to our mobile apps on iOS and Android. You can also use your Facebook account to play our games through High5Casino.net.

2. PlayReal account

If you don’t have a Facebook account, or would rather not use your Facebook information, you can create a PlayReal account using your email address. You can use your PlayReal account to log-in at High5Casino.net and on iOS and Android.

3. Guest account

H5C guest accounts are only available on iOS and Android. You create a guest account by hitting ‘Play Now’ when you open the mobile app, instead of logging in. Guest accounts do not retain progress after your session is done, so we definitely recommend spinning with a Facebook or PlayReal account so you can save your progress.

Alright, that’s it for me and our account types. Please let me know in the comments of this post if you have any burning questions you’d like me to address in the future. However you log-in, thanks for playing High 5 Casino! Good luck and happy spinning!

High 5 Games Help Desk

BOW_Guy
Every couple of weeks Elaine, High 5 Blog’s customer-care correspondent, stops by to discuss ways to optimize your High 5 Casino and/or Shake the Sky experience.

Happy New Year, High 5-ers! I hope you all had a wonderful 2014 and are gearing up for an even better 2015! Here at the New York office of High 5 Games, we’re starting the year off with some snow this morning. If you want to stay out of the cold by playing some High 5 Casino, I’ve got you covered! Today, I’m going to answer a few of the questions you’ve asked over the past few weeks.

1. What’s the best browser for H5C?

High 5 Casino is optimized for Google Chrome and Mozilla Firefox. If you’re having issues loading our games on either of those browsers, double check that you have the latest version. You can find information about updating Chrome here and Firefox here.

2. What should I do if I have a question about a payout?

We test our games constantly to ensure that players are always paid out fully for their wins, but if you think you’ve been short-changed we’re happy to look into it. If that’s the case, take a screenshot of your issue and email us at support@h5g.com.

3. How can I collect more credits?

The best way to collect credits is to come back to High 5 Casino every four hours. You should also check H5C’s Facebook fan page daily, and watch your email for the latest promotions from email@news-h5g.com.

Let me know if you’re curious about anything else and I’ll do my best to address it next time. In the meantime, happy spinning and good luck!

Play High 5 Casino.

High 5 Games Help Desk

BOW_Guy
Every couple of weeks Elaine, High 5 Blog’s customer-care correspondent, stops by to discuss ways to optimize your High 5 Casino and/or Shake the Sky experience.

Ho, ho, ho everyone! I hope you’re excited for the holidays. I’ve got some tips for those of you who want to ring in the New Year playing High 5 Casino! Today I’m going to tackle a few ways you can understand the payouts at H5C.

1. See the paylines by adjusting the lines you bet

If you’ve ever wondered what the paylines are for a given game, just adjust the number of lines that you’re playing and the paylines will automatically be laid over the reels. Go all the way down to one line, and then back up to the maximum lines, to see how the paylines are added.

2. Check out the paytables for feature information

Curious about how a feature works? Just click on the paytable — located underneath the MAX button — for details. Make sure your MAX bet is turned off before doing this, though — that way a stray click doesn’t end up costing you your bankroll!

3. Ask us questions

If you’re ever curious about how a game pays, reach out to us and ask at support@high5games.com. You can also leave a comment here if there’s something you’d like me to explain.

Ok, that’s it for me and payouts this week. I hope you guys have a wonderful holiday, and I can’t wait to answer more of your questions next year! Until then, thanks for reading, good luck, and keep spinning!

Play High 5 Casino.

High 5 Games Help Desk

BOW_Guy
Every couple of weeks Elaine, High 5 Blog’s customer-care correspondent, stops by to discuss ways to optimize your High 5 Casino and/or Shake the Sky experience.

Hey High 5-ers, hope you’re all having a great week! Today I’m going to take you through the different ways to customize your High 5 Casino and Shake the Sky video poker experience.

1. Pick your theme and paytable

You can customize your video poker games by changing your card themes and the look of your paytables. Video poker defaults to the H5C and STS theme, but you can switch up your experience by unlocking awesome alternatives like the Moonlit Mermaids and Rum City themes. I’m partial to the new Triple Raven theme myself.

2. Make your game full screen

Just like with our slots, you can play full-screen video poker by clicking on the arrows next to the home button in the top right-hand corner of the screen. Check out this option for a more immersive video poker experience.

3. Sort games your way

You also have the option to change how your video poker games are displayed. While in the lobby, click on the gear next to your player-card button and choose to sort your games alphabetically or by level.

I hope these tips help spice up your video poker life! Let me know if there’s anything in particular I should address next time. Until then, happy spinning and good luck!

High 5 Games Help Desk

BOW_Guy
Every couple of weeks Elaine, High 5 Blog’s customer-care correspondent, stops by to discuss ways to optimize your High 5 Casino and/or Shake the Sky experience.

Hey everyone! Are you ready to Fall back this weekend? For those of you who want to spend your extra hour on Sunday playing some H5C or STS, I’ve got some tips to speed up loading and avoid crashes on every platform.

1. Faster loading on a computer

High 5 Casino or Shake the Sky work best when you close all other programs and browser windows on your computer. You should also want to make sure that you only have one tab open at a time. We also recommend that you clear your browser’s cache regularly. For instructions on how to do that, you can consult this link.

2. Smoother play on iOS

For the smoothest play on H5C for iOS and STS for iOS, we recommend that you stay logged into a wireless network. We also suggest that you close all other open apps – to maximize the amount of available memory on your phone – by double-tapping the home button and then swiping the app screens up. You should also make sure that you’re playing the most recent build of our app, as it has the latest bug fixes and games. You can do this by going to the Updates tab in the App Store.

3. Lightning loading on Android

Like with iOS, we suggest that you stay logged into a wireless network while playing High 5 Casino for Android and Shake the Sky Casino for Android. We also recommend that you regularly clear your apps cached data (for specific instructions, click here). You should also close all other open programs (for specific instructions, refer to this link), and check regularly for app updates (you can click here for more specific instructions).

I hope these instructions help speed up your gameplay! They may also help your devices run faster in general, and save your battery life. Have a wonderful weekend, and happy spinning!

High 5 Games Help Desk

BOW_Guy
Every couple of weeks Elaine, High 5 Blog’s customer-care correspondent, stops by to discuss ways to optimize your High 5 Casino and/or Shake the Sky experience.

Howdy folks, and happy Friday! How’s October treating everybody? This week I’m going to highlight some of the new features at High 5 Casino on Facebook.

1. Check out the biggest wins

It’s now easier than ever to check out all the big wins happening at High 5 Casino because we’ve added a feed to the left side of our app that shows real wins from your fellow High 5-ers! If you’d rather focus on your own game, that’s easy too: just click ‘Hide’ on the big wins feed, and you can do your own thing.

2. Find games faster

We’ve added a new sorting feature to High 5 Casino that gives you the option to sort games several different ways. In addition to sorting by game level, you can now sort alphabetically, by latest releases, featured games, or even by High Limit games.

3. Contact us within the app

Most High-5ers know they can reach the customer care team by emailing support@h5g.com, but you can now contact us even faster. Click ‘Report/Contact’ in the right-hand corner of our Facebook app, and then select to send a message to the developer. You then compose your message, leave an email where we can respond to you, and press send.

I hope this clears up any confusion about our new features! As always, let me know if you’d like me to cover anything in particular in my next column. Happy spinning!

High 5 Games Help Desk

BOW_Guy
Every couple of weeks Elaine, High 5 Blog’s customer-care correspondent, stops by to discuss ways to optimize your High 5 Casino and/or Shake the Sky experience.

Hello there everyone! I hope you’ve had a wonderful couple weeks – I can’t believe it’s almost October! This week, I’m going to walk you through some of the latest High 5 Casino Mobile updates.

1. Upgrade to Play Real even faster

For those of you playing as guests at High 5 Casino for iOS, it’s now easier than ever to upgrade to a Play Real account to store your progress! Simply tap on the menu icon in the top right-hand corner of the app, and select the ‘Upgrade to Play Real’ option.

2. Go straight to Shake the Sky and Video Poker

Our new and improved menu also makes it easier to switch between our apps on both iOS and Android. If you select the menu and scroll to the bottom, you can choose to launch the Shake the Sky app or the High 5 Casino Video Poker app!

3. Identify mobile games

Now, when you’re deciding what game to unlock on iOS or Android, you’ll never have to worry about inadvertently unlocking a game only available on desktop! All of our desktop-only games are now marked with a ‘Play on Desktop’ banner even when locked.

I hope you like the new updates to High 5 Casino for iOS and High 5 Casino for Android! As always, let me know if you’d like me to cover anything new next time. Happy spinning!

High 5 Games Help Desk

BOW_Guy
Every couple of weeks Elaine, High 5 Blog’s customer-care correspondent, stops by to discuss ways to optimize your High 5 Casino and/or Shake the Sky experience.

Hello there everyone! Ready for fall? This week I’ve got some tips for optimizing your experience on our new High 5 Casino Android app.

1. Maximize your memory

Because of the beautiful graphics in our games, High 5 Casino for Android requires a lot of memory. To make your H5C gameplay as smooth as possible, we suggest that you close all other open applications before spinning. For instructions on how to close out other programs, please consult this link.

2. Take a screenshot

Want to capture a particularly great win for posterity, or to share with your friends? You can easily do that on your Android device. For instructions on how to take a screenshot, you can visit this link.

3. Let us know your device info

If you have a problem you want us to look into, shoot us an email at android.support@high5games.com and we’ll be happy to help. In your email, remember to include your OS and device information, so we can help you with your specific problem.

I hope these tips are helpful! Let me know if you have any questions, or if there’s anything you’d like me to address next time. Happy spinning at High 5 Casino for Android, and have a wonderful week!

High 5 Games Help Desk

BOW_Guy
Every couple of weeks Elaine, High 5 Blog’s CRM correspondent, stops by to discuss ways to optimize your High 5 Casino and/or Shake the Sky experience.

What’s up, High 5 Casino and Shake the Sky fans? I hope that you all had a great Labor Day Weekend, and that the end of the summer isn’t bumming you out too much! This week I’m going to walk you through our new Shake the Sky iOS app.

1. Preview game features

As you scroll through the games, notice that the information for the game you’ve highlighted appears to the right of your game list. This allows you to preview a game’s features before you choose what game to play. There’s even some game feature information for slots that are coming soon, so you can get a sense of those games before they’re even released!

2. Sort your games however you want

Tap the golden arrow in the center of your screen to expand your list of games into a grid. This gives you the option to either sort your games alphabetically or by game level, so you can find your favorite games even faster.

3. Flick the reels

If you’re tired of always pressing the spin button, you can change it up by flicking your finger across the reels to spin the games.

I hope these tips this improve your Shake the Sky for iOS experience. Let me know if you have any questions, or if there’s anything you’d like me to address next time. Happy spinning, and have a wonderful week!

High 5 Games Help Desk

BOW_Guy
Every couple of weeks Elaine, High 5 Blog’s CRM correspondent, stops by to discuss ways to optimize your High 5 Casino and/or Shake the Sky experience.

Howdy, High 5-ers! I hope you’re all having a great week! Today I’m going to give some tips on how to play video poker on High 5 Casino and Shake the Sky.

1. Use the keyboard shortcuts

Save yourself incessant clicking and utilize some of the keyboard shortcuts in video poker. To quickly deal and draw, just tap the space bar. To hold your cards, use the number keys one through five. To change you bet, use the arrow keys. And to bet double or nothing on a winning hand, hit ‘Enter.’

2. Customize your experience in the game options

In the game options, you can change the theme of your cards, turn ‘Autohold’ off completely or set it to only hold pairs, and turn the ‘Double or Nothing’ option off. The game rules and paytable are also located in the settings.

3. Go at your own pace

You can adjust the speed of your games by clicking the arrows next to the ‘Options’ button. Depending on your mood, you can set the game to deal lightning fast, or at a moderate pace.

I hope this improves your video poker experience! Let me know if you have any other questions about video poker or anything else on High 5 Casino or Shake the Sky, for next time. Happy spinning and have a wonderful week!