High 5 Games Help Desk

BOW_Guy
Every couple of weeks Elaine, High 5 Blog’s CRM correspondent, stops by to discuss ways to optimize your High 5 Casino and/or Shake the Sky experience.

Well hello there, High 5-ers! I hope you’re all having a fabulous July! Most High 5 Casino players know that we give away free coins and spins every four hours, but this week I’m going to highlight some of the lesser-known ways to rack up free H5C coins and spins.

1. Invite a friend

Click the ‘Invite a Friend’ coin at the bottom of our Facebook app, and then select which one of your friends you would like to invite to join H5C. For every friend that accepts, you will get 1,000 H5C credits!

2. Social media channels

Every week, we do several different promotions on our Facebook and Twitter pages. Make sure that you like our fan page on Facebook and follow us on Twitter so you don’t miss out on a single giveaway!

3. Exclusive email offers

We also send players exclusive freebies via email. We suggest that you add email@news-h5g.com to your address book to make sure that you get all of our promotions.

Please be advised there are spammers posing as H5C out there. To make sure that you only claim offers that are the real deal, please review our blog post on avoiding scams.

I hope this helps you rack up all the freebies. Have a wonderful week, and let me know if there are any other questions you’d like me to address next time! In the meantime, happy spinning!

Play High 5 Casino.

High 5 Games Help Desk

BOW_Guy
Every couple of weeks Elaine, High 5 Blog’s CRM correspondent, stops by to discuss ways to optimize your High 5 Casino and/or Shake the Sky experience.

Hey there, High 5-ers! I hope you’re all settling into the dog days of summer. This week I’ve got some tips to improve your experience on High 5 Casino for iOS.

1. Make sure you’re logged in

If you regularly read my column, you’ve probably heard this before, but it bears repeating because it’s so important. If you’re playing as a Guest, and your user session gets interrupted for any reason, you’ll lose all of your hard-earned progress. To keep this from happening, make sure you’re either logged into a Play Real account or connected to your Facebook account.

2. If you aren’t logged in yet, create a Play Real account

If you’ve been playing as a guest, then you’ll need to create a new Play Real account to retain your progress. You can do this by selecting the menu button in the top right-hand corner of the page, then selecting ‘Log Out.’ This triggers a pop up asking you to create a Play Real account, so just follow the prompts.

3. To help solve loading problems, try rebooting your device

If you’re having loading problems, and you’ve already checked your internet connection, closed all other open programs, and checked for updates, try rebooting your device. This is something you can try to help resolve loading issues for any number of apps on your phone – not just High 5 Casino for iOS.

I hope this helps improve your High 5 Casino Mobile experience. Let me know if there are any other problems you’d like me to address next time in the comments of this post. In the meantime, have a wonderful week and happy spinning!

High 5 Games Help Desk

BOW_Guy
Every couple of weeks Elaine, High 5 Blog’s CRM correspondent, stops by to discuss ways to optimize your High 5 Casino and/or Shake the Sky experience.

How’s it going, High 5-ers! I hope you’re staying dry — it’s pretty rainy in our New York office this morning. This week I’ve got some advice on how to collect H5C and STS rewards, and how to avoid scams.

1. Remember to like and share

First, make sure that you like High 5 Casino’s official fan page and Shake the Sky’s official fan page on Facebook, so that our rewards posts will come up in your newsfeed. Whenever we have a promotion for free coins or spins, remember to like and share that post, so other High-5ers get to share in the offer as well.

2. Our official app pages are the only places we offer rewards on Facebook

If a page other than the official H5C fan page or the official STS fan page claims to have an offer for H5C or STS, do not click on it. Unfortunately, scam pages have been popping up across Facebook, with fake links that often contain viruses.

All of our promotions will also come in the form of official posts — we won’t post links for extra credits in the comments section. So, to be safe, only click on links from official posts on our official fan pages.

3. Make sure emails are from us before clicking on them

All of our emails come from email@news-h5g.com. You should only click on emails from that domain, and you may want to add that address to your address book.

If you’re worried about an email, feel free to forward it to us at support@h5g.com to make sure it’s legitimate before clicking on it.

If you do click on a link from a third party not affiliated with High 5 Games, you should run a virus scan on your computer immediately — as I mentioned before these scams are often accompanied by malware.

I hope this helps with some of the confusion surrounding our promotions. If you have anything else you’re confused about, let me know, and I’ll be happy to address it next time! In the meantime, have a wonderful week, and happy spinning!

Play High 5 Casino.

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High 5 Games Help Desk

BOW_Guy
Every couple of weeks Elaine, High 5 Blog’s CRM correspondent, stops by to discuss ways to optimize your High 5 Casino and/or Shake the Sky experience.

Hello there High 5-ers! Who’s ready for summer? It feels like it’s just around the corner! This week, I want to clear up some common points of confusion regarding High 5 Casino on Facebook and High 5 Casino for iOS.

1. Empress of Time multipliers

In Empress of Time, the multipliers can help you win big, but they’re not wild; to win, you must get the same symbol on several consecutive reels. Once you’ve done so, though, landing multipliers can turn a modest win into a huge jackpot!

2. Returning to the lobby quickly

If you’re in a game at High 5 Casino Mobile, and you want to get back to the lobby, select the ‘High 5 Casino’ logo in the upper left-hand corner. This is also a quick way to return to the lobby when you’re playing High 5 Casino on Facebook.

3. Accessing the coin store and the menu in the mobile app

There are now even easier ways to access the coin store and the menu at High 5 Casino for iOS. You can still use the menu or buy buttons, but now you can also use your finger to pull the coin store into view from the left and the menu into view from the right. You can do this both when you are in the lobby and when you are in a game.

I hope this clears up some confusion. If you have anything else you’re confused about, let me know, and I’ll be happy to address it next time! In the meantime, good luck and happy spinning both at High 5 Casino on Facebook and High 5 Casino for iOS!

High 5 Games Help Desk

BOW_Guy
Every couple of weeks Elaine, High 5 Blog’s CRM correspondent, stops by to discuss ways to optimize your High 5 Casino and/or Shake the Sky experience.

Hello there High 5-ers! I don’t know about you, but I feel like spring has finally sprung! This week, I want to walk you all through some of the recent changes to High 5 Casino Mobile for iOS.

1. Scroll is now smoother

The games on our mobile app used to be laid out in sets — the same way they are at High 5 Casino on Facebook and High5Casino.net — and you had to swipe from one page to the next. Now, you can continuously scroll through the games, without stopping on each page. If you want to see a slot at the very end of your list, swipe your finger quickly across the screen and watch the games fly by. If you want to browse your library at a more leisurely pace, move your finger slowly across the screen and scroll through your games uninterrupted.

2. Accessing the menu is more convenient

There are now two ways to access the general settings menu in High 5 Casino Mobile for iOS. You can still select the menu button in the top right-hand corner to access the menu, but our most recent build also allows you to pull the menu out by putting your finger on the right side of the app and swiping it to the left.

3. The menu has changed

At the top of the menu, you’ll now see your account type — whether you’re logged in through Facebook, Play Real, or as a guest. If you’d like to log into a different account, simply hit ‘LOG OUT’ under your account type.

When you are in a game, you’ll now be able to access the paytable directly through the menu as well.

I hope this helps you enjoy the new features in High 5 Casino Mobile for iOS. As always, let us know if you have any questions! In the meantime, good luck and happy spinning!

High 5 Games Help Desk

BOW_Guy
Every couple of weeks Elaine, High 5 Blog’s CRM correspondent, will stop by to discuss ways to optimize your High 5 Casino and/or Shake the Sky experience.

Hey High 5-ers! It’s been a while, I’ve missed you guys! This week, I want to give you some pointers on betting and payouts for High 5 Casino.

1. Make sure you’re aware of your line bet

If you read High 5 Blog, you’re familiar with how paylines work, and you know that if you’re not betting all the paylines, you haven’t maximized your ability to win. Unfortunately, players will sometimes accidentally lower the number of lines they are playing without realizing it. Then, they’ll hit what looks like a big win only to discover that they weren’t playing the necessary lines. To avoid this type of frustration and confusion, make sure you’re aware of the number of lines you’re betting at all times.

2. Make sure you have Scatter Bucks activated

In addition to a line bet, some games give you the option to wager a side bet to activate special features, like Scatter Bucks. In Scatter Bucks games, like Golden Knight and The Amulet and the Charm, you must bet all the lines, plus the additional side bet, for the chance to see Scatter Bucks on your reels. If you do not do this, you may get very frustrated, as you miss your opportunity for big Scatter Bucks wins.

3. Watch the zeros

Some of our players have experienced confusion with the zeros when adjusting their bets. We’ve heard from players who believed they were betting $400.00 a spin, only to realize after a few spins that they were actually betting $40,000.00! To avoid a horrible surprise like that, we suggest you double check your bet before you spin or put your game on autoplay, to make sure that you aren’t accidentally betting 100x more than you intended!

With these pointers in mind, you should feel more prepared to bet wisely. And remember, if you have any questions about your bet, or your payouts, you can always email us at support@h5g.com, or comment here and I’ll be happy to cover it next time. In the meantime, good luck and happy spinning!

Play High 5 Casino.

High 5 Games Help Desk

BOW_Guy
Every couple of weeks Elaine, High 5 Blog’s CRM correspondent, will stop by to discuss ways to optimize your High 5 Casino and/or Shake the Sky experience.

Hello, High 5-ers! Happy April! This week, I want to give you some tips to improve your experience on High 5 Casino Mobile for iOS.

1. Logging into Facebook

If you’re having issues logging into Facebook on our mobile app, then check to make sure that your permissions for our app are turned on. To do this, go into your mobile device settings, and scroll down to Facebook. Select Facebook, and then flip the toggle switch next to High 5 Casino to ‘On,’ if it’s not turned on already. Once that’s finished, go back to High 5 Casino Mobile, try to connect to Facebook again, and your issue should be resolved.

2. Force Quitting Freezes

If your H5C Mobile app freezes, or you experience a gameplay issue, you may want to try force quitting your app and then opening it again. To do this, double tap the home button (the round button at the bottom center of your phone), and swipe the app screen up. When you restart our app, your issues will hopefully be resolved.

3. How to Change Bet and Autoplay

High 5 Casino Mobile is formatted a little differently than the H5C canvas app. To change your bet on the mobile app, tap the section in the top right hand corner that lists the number of lines you’re betting and your bet per line. This will open up a menu where you can customize your wager.

To set your game on autoplay, hold down the spin button for a few seconds. To turn autoplay off, tap the spin button again.

I hope this helps resolve some of your issues with our mobile app. What other issues would you like me to address? In the meantime, good luck and happy spinning!

Play High 5 Casino on Facebook.

Download High 5 Casino Mobile for iOS.

High 5 Games Help Desk

BOW_Guy
Every couple of weeks Elaine, High 5 Blog’s CRM correspondent, will stop by to discuss ways to optimize your High 5 Casino and/or Shake the Sky experience.

Hey there, High 5-ers! I hope you’re all having a wonderful first few days of spring! This week, I’m going to answer some common questions, and hopefully resolve some confusion, about a few of our payouts.

1. How Does the Lobby Slot Pay Out?

The lobby slot is the main way to unlock new games, but it can also help you rack up H5C or STS cash. If you get three 7s, 5s, or symbols from a game you’ve already unlocked, then you win some credits. Your payout relates to your player level – the higher your player level is, the more H5C or STS cash you’ll get for every win!

2. The Cat Prince Multiplier

Cat Prince offers players the opportunity for huge wins with its multiplier feature. If any of the major symbols (the two cats, the staff, the necklace, or the Cat Prince himself) covers the entirety of any three or more consecutive reels, and is part of a winning combination, then a 2X, 3X, or 5X multiplier is awarded. Careful, though! The wild symbol is not a part of this feature, so to get the multiplier you must cover the reels entirely with an actual major symbol — the wild cannot substitute.

3. Dream Beauty Left to Right/Right to Left Payouts

The specific symbol for the Dream Beauty pays out for winning combinations starting on the far-left reel and moving right, and for winning combinations starting on the far-right reel and moving left. However, this special feature only applies to the princess. All other symbols only pay out when they are part of a winning combination that begins on the far-left reel.

We hope this clears up some of your payout confusion. Are there any other games with payouts that confuse you? Is there anything else you’d like us to tackle next time? In the meantime, good luck and happy spinning!

Play High 5 Casino.

Play Shake the Sky.

High 5 Games Help Desk

BOW_Guy
Every couple of weeks Elaine, High 5 Blog’s CRM correspondent, will stop by to discuss ways to optimize your High 5 Casino and/or Shake the Sky experience.

How goes it High 5-ers? I hope your last few weeks have gone swimmingly! Today, I’ll give you some tips on how to have the smoothest possible experience playing High 5 Casino or Shake the Sky on Facebook.

1. Even Faster Loading

If just closing your tabs and clearing your cache isn’t cutting it, and you want to get into our beautiful games even faster, try re-installing your Flash player. To re-install your Flash player, please go to this link. You could also try rebooting your wireless router, as this can sometimes speed up your internet connection. Finally, we’ve found that High 5 Casino and Shake the Sky perform the best on Mozilla Firefox and Google Chrome, so if you haven’t already, we suggest you try playing our games on one of those two browsers.

2. Avoid Slamming

Repeatedly hitting the space bar or the spin button while the reels are in motion can cause the animations to skip, which may result in Flash errors and loading issues down the road. While it can be fun to feel like you’re stopping the reels mid-spin, our games will load more smoothly if you let the animations finish before hitting spin again.

3. Show Us Your Issue!

If you ever have a question about a payout, or think that one of our games isn’t loading the way it should, show us the problem by sending us a screenshot! You can take a screenshot by holding down the Alt key then pressing the PrtScn key. Once that’s done, you can press Ctrl-V in an email to support@high5games.com, and it should paste a picture of your system information. If you’re confused, check out this site, which explains how to take a screenshot. Once your screenshot is in the email, add a description of your issue, and we’ll try to answer your question or resolve your problem as quickly as we can!

We hope these tips will improve your experience at High 5 Casino and Shake the Sky! Is there anything in particular you’d like us to talk about next time? In the meantime, good luck and happy spinning!

Play High 5 Casino.

Play Shake the Sky.

High 5 Games Help Desk

BOW_Guy
Every couple of weeks Elaine, High 5 Blog’s CRM correspondent, will stop by to discuss ways to optimize your High 5 Casino and/or Shake the Sky experience.

What’s up High 5-ers? I hope you’ve had a great couple of weeks! Today, I’m focusing on clarifying some common points of confusion with High 5 Casino on Facebook.

1. Maximize your Four Hour Bonus

As most High 5-ers know, we award H5C cash and spins every four hours to all players who come to High 5 Casino to collect them. You’re given credits for each game you’ve unlocked, and you earn more credits for games at higher game levels. Games at levels:

1-49 receive a maximum of $30
50-99 receive $40
100-200 receive $70
201+ receive $100

So, the best way to earn more free credits is to level up all of your games!

2. Understanding Bonuses on Certain Tumbling Reels Games

On certain Tumbling Reels games – like Secrets of the Forest, Renoir Riches, and Rembrandt Riches – you don’t earn a bonus simply by spinning three bonus triggers. In games like these, the bonus triggers must all be located along the same payline, or else the bonus will not initiate.

3. Understanding the Hoot Line

The elusive Hoot Line – or Liger Line – can generate some confusion. Try to think about it like any other payline. Hoot Symbols can randomly appear in any position on the reels from left to right. The figures marked with the Hoot Symbol appear at the bottom of the screen in the Hoot Line. If those figures with the Hoot Symbol on them form a line win, from left to right – say five paw prints, or three bald eagles – the Hoot Line is multiplied by the Hoot Line multiplier. The Hoot Line multiplier is equal to the total bet when playing less than 20 lines, but equal to 22 times the line bet when playing at 20 lines. So the Hoot Line can pay off big time if you’re playing all 20 paylines!

We hope these tips improve your experience at High 5 Casino! Are there any particular issues you’d like us to tackle next time? In the meantime, good luck and happy spinning!