High 5 Games Help Desk

Posted on by

BOW_Guy
Every couple of weeks Elaine, High 5 Blog’s CRM correspondent, will stop by to discuss ways to optimize your High 5 Casino and/or Shake the Sky experience.

Hey High 5-ers! Here at the Help Desk we’re always looking to answer your burning questions and give you handy tips. This week we’ll focus on High 5 Casino Mobile for iOS. Many of our Facebook players have decided to also play on their iPhones and iPads, and if you want to join them, here are a few suggestions to enhance your experience.

1. How You Log In Matters

When you first enter High 5 Casino Mobile, you can log in using your existing Facebook or Play Real account, create a Play Real account, or just play as a Guest. We suggest one of the first two options, because a Facebook or Play Real account will allow your progress to be tracked across different platforms. That way, if your battery dies, you can just log onto your computer and pick up where you left off!

2. More Games On the Way

High 5 Casino Mobile launched with 8 games, and we’ve already added 13 more! Our development team is working tirelessly to get all of the H5G games you know and love onto our Mobile app. While you can currently only play 21 games on the Mobile version of High 5 Casino, you still have the ability to unlock any game and collect all your four-hour bonuses on your iPhone or iPad.

This is another example of how logging in via Facebook or Play Real comes in handy! If you unlock a game on High 5 Casino Mobile currently labeled as ‘Coming Soon,’ and you logged in beforehand using Facebook or Play Real, you can go to either https://apps.facebook.com/highfivecasino/ or http://www.High5Casino.net respectively and log in using your account information. There, you’ll be able to play all of the games that you’ve unlocked!

3. Cut Down on Loading Times

The incredible art design that makes our games so dynamic can also make them load slowly at times. To ensure you’re loading High 5 Casino Mobile as quickly as possible, we recommend that you stay logged into a wireless network. We also suggest that you have your system updated to the latest iOS, and that you download the latest build of our app. You can update your iOS by going into ‘Settings,’ then ‘General,’ then ‘System Updates.’ You can update High 5 Casino Mobile under the ‘Updates’ tab in the App Store.

We hope you find these tips helpful! Are there any particular issues you’d like us to tackle next time? In the meantime, happy spinning!

85 thoughts on “High 5 Games Help Desk”

  1. Hey Ann, We are introducing our new ELITE game Gold Rush Gecko. With this new feature, game level ups are more challenging but with your level up, you get 25x HIGHER REWARDS! Please note that this feature will not be applied to all new game releases. We hope you enjoy playing and thank you for being a loyal player! Feel free to tell us any feedback you have after spinning because we value your thoughts!

    Happy Spinning!

  2. Why is Gecko Gold Rush so hard to play? I have lost alot of money and I am still at level 42 in the game?

  3. Hi Andrea, Please contact the Support Team via the High 5 Help Center for assistance. It can be found by clicking on the gear-shaped symbol leading you to the ‘Settings’ menu at the top right hand corner of the casino and then choose ‘Help’. You can contact our Support Team for assistance there by simply clicking on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible.

  4. Hi….. I have a couple of questions for you.. I was wondering why you had the new game opened and then I go,to play it and you locked,it up on me… The other question I had for you I purchased coins and never received them…

  5. Hi William, please make sure to update your app to H5C Version 3.12.0. This will resolve the issue you are experiencing.

  6. My high5 casino game has been frozen for 4 weeks now! I play it on my iPad & my other iPhone with no problems. When I open it- 2 messages come up: collect ur free game of ur ur choice-frozen! Pick 3-frozen! I don’t want to delete the game & lose my acquired pts & open games! I have called ur NYC office 3xs-no one got back to me! Please kindly help unfreeze Thx. Barbara & William Kluge

  7. Hi Tanya, Please contact the Support Team via the High 5 Help Center for assistance. It can be found by clicking on the gear shaped symbol leading you to the ‘Settings’ menu at the top right hand corner of the casino and then choose ‘Help’. You can contact our Support Team for assistance there by simply clicking on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible.

  8. Hi Tanya, Please contact the Support Team via the High 5 Help Center for assistance. It can be found by clicking on the gear shaped symbol leading you to the ‘Settings’ menu at the top right hand corner of the casino and then choose ‘Help’. You can contact our Support Team for assistance there by simply clicking on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible.

  9. The game continues to notify me to choose a different, new game to unlock but I can’t because I have already unlocked them all up to the blue saphire level! This is very frustrating since the game won’t let me do anything else!
    It tells me that they are sorry that I didn’t get to unlock a game when I return and then it just puts me back into that pick out a game to unlock position again..

  10. The game continues to notify me to choose a different, new game to unlock but I can’t because I have already unlocked them all up to the blue saphire level! This is very frustrating since the game won’t let me do anything else!
    It tells me that they are sorry that I didn’t get to unlock a game when I return and then it just puts me back into that pick out a game to unlock position again..

  11. Hola Santiago, Para obtener asistencia, visite el Centro de Ayuda de High 5. Haga clic en el símbolo de herramienta, que lo llevará al menú Configuración, en la parte superior derecha del casino y luego, seleccione Ayuda. Haga clic en Consulte en nuestro Centro de Ayuda. Una vez dentro del Centro de Ayuda de High 5, podrá contactarse con nuestro equipo de asistencia con solo hacer clic en el botón Submit A Request, en la parte superior derecha. Complete los campos del formulario. Recibirá un correo electrónico de un representante de atención al cliente, lo antes posible.

  12. Hola Santiago, Para obtener asistencia, visite el Centro de Ayuda de High 5. Haga clic en el símbolo de herramienta, que lo llevará al menú Configuración, en la parte superior derecha del casino y luego, seleccione Ayuda. Haga clic en Consulte en nuestro Centro de Ayuda. Una vez dentro del Centro de Ayuda de High 5, podrá contactarse con nuestro equipo de asistencia con solo hacer clic en el botón Submit A Request, en la parte superior derecha. Complete los campos del formulario. Recibirá un correo electrónico de un representante de atención al cliente, lo antes posible.

  14. Compre $ 6.020.- pesos clp para jugar y no se han cargado aun, pero en el banco ya fue cobrado por Astropay, quisiera saber que paso, desde ya muchas gracias

  15. Hello, Please make sure to download the most up to date version of our app by visiting the App store on your tablet. We hope this helps!

  17. Hi Sandi, Please contact the Support Team via the High 5 Help Center for assistance. It can be found by clicking on the three lines at the top left hand corner of the casino lobby. Once you do this a menu will slide open giving you the option to click on a gear shaped symbol leading you to the ‘Settings & Help’ Menu. In the settings and help menu, click on the question mark symbol leading you to the ‘Help Center’. Here you can view some of our FAQs that might be of some help to you! If you’d like to contact our Support Team for additional assistance, simply click on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible.

  19. Hey Rich, Please contact the Support Team via the High 5 Help Center for assistance. It can be found by clicking on the gear shaped symbol leading you to the ‘Settings’ menu at the top right hand corner of the casino and then choose ‘Help’. You can contact our Support Team for assistance there by simply clicking on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible.

  20. How come I can’t get my treasure chest points.
    I enter my ITunes password and answer the 2 questions correctly then I get booted out because it tells me they are incorrect.

  21. Hi Donna, The Vagabond Heart was released as a sneak peak challenge which ended on March 2nd at 4am EST. IF you did not reach Game Level 150 in The Vagabond Heart, it was locked on your account. Please try sorting your games by ‘Featured’ and selecting The Vagabond Heart. If this does not work, please contact the Support Team via the High 5 Help Center for assistance. It can be found by clicking on the gear shaped symbol leading you to the ‘Settings’ menu at the top right hand corner of the casino and then choose ‘Help’. You can contact our Support Team for assistance there by simply clicking on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible.

  22. My game locked up after I spun a UNLOCK FREE GAME. I have Zero available free games to open. The upper right corner box is locked too. I tried powering down twice.
    What can I do ?

  23. Hi Jerry, Please contact our Support Team via the High 5 Help Center for assistance. It can be found by clicking on the gear shaped symbol leading you to the ‘Settings’ menu at the top right hand corner of the casino and then choose ‘Help’. You can contact our Support Team for assistance there by simply clicking on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible.

  24. I have over 2 million credits and have unlocked all of the games. I can not play my credits because there are no more games available to unlock. What do I do?

  25. Hello, We are sorry to hear you are experiencing this problem. Please contact the Support Team via the High 5 Help Center for assistance. It can be found by clicking on the gear shaped symbol leading you to the ‘Settings’ menu at the top right hand corner of the casino and then choose ‘Help’. There you can click on ‘Check Out Our Help Center’. Once you arrive at the High 5 Help Center, you can contact our Support Team for assistance by simply clicking on the ‘Submit A Request’ button at the top right hand corner. Fill out the form and a customer care representative will email you as soon as possible.

  27. Hi Dwyane, we apologize for the inconvenience. Our Engineers have put in a potential fix to the issue you are experiencing. Please force quit out of the High 5 Casino App. To force quit simply press on the home button twice quickly and then swipe up to close the apps you have open. Please let us know if this helps and restores your guest progress.

  28. Hi Nancy, we are sorry to hear you experienced this issue. Please contact the Support Team via the High 5 Help Center for assistance. It can be found by clicking on the gear shaped symbol leading you to the ‘Settings’ menu at the top right hand corner of the casino and then choose ‘Help’. You can contact our Support Team for assistance there by simply clicking on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible.

  29. My husband Dwayne Lewis plays high 5 as a guest.. Since the last maintenance update a couple of days ago, all of his high 5 games went back to zero both player level and money. Can you help please?

  30. I was using my free spins. I got the one to unlock new game but I have none to unlock. I can’t play all day

  31. Hi Phil, we’re sorry you’re having loading issues. If you’re having trouble on your computer please try clearing your browser’s cache by holding down CTRL, SHIFT, DELETE on your keyboard and choosing to clear the cache and cookies and restart your browser. If you’re having trouble on your iPhone or iPad, press the home button twice quickly and then swipe up to close the apps you have open. If you’re having trouble on your Android phone or tablet, please visit this website for further instructions: http://www.wikihow.com/Close-Apps-on-Android.We hope this helps!

  32. I have not been able to get into High 5 for about a week. I am
    having no problem with STS. What is happening. I know of a
    few others that are having the same problem.

  33. Hello, We apologize for the inconvenience Friday, November 18th maintenance has caused. Due to unexpected technical difficulties we took the site down to put in a fix for the issue that some players were experiencing with their player level. High 5 Casino is up and running, please let us know if you are experiencing any issues.

  34. Why is High 5 doing so much maintenance where it’s been down today for 5-6 hrs. I understand the need to upgrade the site, to be down that long. Some of us love to play this game, but makes me want to download some other site that isn’t down so much

  35. Hey A, your 4 hour bonus increases at Game Level 201 and you are close! Good luck!

  36. Hey Wendy, check out the High 5 Help Center for some of our FAQs that might be of some help to you! It can be found in the ‘Settings’ menu at the top right hand corner of the casino and then choosing ‘Help’. If you’d like to contact our Support Team for additional assistance, simply click on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible.

  37. Hey Alice, your 4 hour bonus increases at Game Level 201. You’re almost there! Good luck!

  38. At level 30,50,100.your coin bonus increases does it increase at 200 ……it is not for me………

  39. hi @ levels 30,50,100 we receive a new coin bonus j just hit level 200 , and i don’t see an increase in coins is there a cut off……thanks

  42. My droid tablet is 5.0 but the game will not load. It just keeps saying Unfortunately High 5 Casino Real Slots has stopped. Please help.

  43. Hey Ray, we’re sorry this happened to you. Please contact our support team for assistance via the High 5 Help Center. It can be found in the ‘Settings’ menu at the top right hand corner of the casino and then choosing ‘Help’. You can simply click on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible.

  44. trying to finish playing triple raven to reach level 100 and when I tap game to play, it always goes to app page. I have been trying to get back to triple raven for the past week now, Please help

  45. Hi there, we’re sorry this happened to you. Please contact our support team for assistance via the High 5 Help Center. It can be found in the ‘Settings’ menu at the top right hand corner of the casino and then choosing ‘Help’. You can simply click on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible.

  49. Hey Jacqueline, please contact our support team for assistance via the High 5 Help Center. It can be found in the ‘Settings’ menu at the top right hand corner of the casino and then choosing ‘Help’. You can simply click on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible.

  51. Hey Sandra, we’re sorry this happened to you. Please email support@high5games.com and let us know what happened. Make sure to include your username and player level, our customer support team will assist you from there.

  53. Hey Elaine, we’re sorry about the wait. As long as you email us, our customer support team will answer your email in the order that they are received. Thank you for your patience!

  55. Hey Terry, please email support@high5games.com and let us know what happened. Make sure to include your username and player level, our customer support will further assist you from there. Thank you for playing!

  56. I would like to know why Instadebit is no longer available for payment options
    Like your sites a lot and would play more if I was able to access my account
    Please fix this….Thanks

  59. I was playing the new release on High 5 games when I was disconnected due to technical problems on your end and when I reconnected I was not credited with any credits although I had just hit the free game spin and had selected 18 free games.

  61. I bought $18.00 in coins, and it charged me twice and gave me double what I ordered. Then I started to play, at $5000. a spin, and it somehow jumped to 295,000 a spin and took all my newly-purchased coins away. I am very upset. Is there any recourse to this? I know I didn’t change that bet to that high amount.

  62. i am dealing with the same issue today (9/6). I got the game finally but still have 33 spins that are frozen. Makes me upset andI to be able to spin again! Like now.

  64. I logged onto High 5 to collect my coin’s. And lucky me had 184,467,440,736,748,400 coins. This might be wrong. As much as I would like to keep these coins, the game would not let me play them. I think a few zeros need to be removed. Level 183
    Thank You
    Robin Barnes

  65. I was playing Big Chase and got free spins then free spins again. I was up to #130000.00. The game continued to spin, but did not decrease spin number. I could not get out and did not get credit for the free spins. I had to exit completely to stop it and get out. It is one of my favorite games. When it was spinning, it was not tallying the points correctly.

  66. high5games aill not come on it keeps saying I an using the wrong e-mail or wrong password. why is this because I have been using the same for years please see if you can get this corrected. thank you

  68. I wrote yesterday about not receiving the 5k coins for participating in you survey I tried 5 times to get the coin I wrote high5games they told me to contact you so i did and have not received an answer what site do I have to go to for this to be fixed I spend a lot of money on this site and would hope you would show me a little consideration by answering my request, you have my information please let me know what I have to do next.
    Thank you,
    Monte.

  69. I took a survey and after the survey it tells you to go to a link to receive 5k in free coins I went to the link and no coins I tried both links a few time I had to talk the survey about 5 times just to make sure I wrote it down right and kept trying to no avail I play these game every single day you can check the log record and buy a lot of coins but don’t tell my wife.

  70. whenever i get the three unlocks on the spin game i don’t get an unlocked game this happens a few times since you guys reestablished the spin game.?

  71. I have not gotton some of my spins, and they take my points too quickly, you have to play big in order to get points build up…………..

  73. I am up to level 25 on new game Desert Rose and have received no spins Please fix and would appreciate free spins tks

  75. High5casino has not given me my 4 hr bonuses or free spins for the past 8 hours….what’s up with that…I have never had this problem before.

  76. Thank you for the nice game. Today March 11,2014 you unlock a game I had already and I think yoy should unlock another game for me seeing that I have 14 games that are 100 and over.

  79. Hey Linda,

    An app for Android is in the works. Stay tuned to the blog or facebook.com/high5casino for updates!

  81. I wish I could play it on my note 3 smart phone? I was able to play on my old droid ok. can you help me?

  82. having tons of issues with spins and loading..start out with 7500 pts and go down to 0 in 2 minutes playing 1.00/spin..cannot afford to keep purchasing points when I receive nothing back. very sad…

  84. We will all welcome this with open arms, as I have also replied to players having issues of their games not loading-playing smoothly-etc, so this will come from someone in an Official capacity helping players.
    I have suggested a couple things and hopefully they get integrated into this Blog for which I directed it, but, Thanks so much for this Blog, STS and H5g Casino’s
    Players complain about not paying out, but, if they were to play these EXACT slots in Vegas, Reno, or others Real casino’s, they would see they pay out exactly the same.
    I love the opportunity to play and practice on real machines before I go to my monthly trip to Vegas. Great Learning tool for ll.
    My Motto:: PLAY LOW and SLOW, and you will always win

    WELCOME ELAINE……

Leave a Reply

Fill in your details below or click an icon to log in:

Gravatar
WordPress.com Logo

You are commenting using your WordPress.com account. ( Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. ( Log Out /  Change )

Cancel

Connecting to %s