High 5 Games Help Desk

Every couple of weeks Elaine, High 5 Blog’s CRM correspondent, will stop by to discuss ways to optimize your High 5 Casino and/or Shake the Sky experience.

Howdy High 5-ers! Did you miss me? This week I’m focusing on some common issues with High 5 Casino on Facebook.

1. Cut Down on Loading Times

Just like on our mobile app, the beautiful art and smooth animations that make our games so much fun also make them load slowly on occasion. If you notice that your loading times are particularly long, make sure that you don’t have multiple browser tabs open at once, because this reduces the amount of memory available to High 5 Casino. Adjusting the resolution of our slots can also makes the games load quicker, because it decreases the number of animations in our games and makes them run better on certain computers. To accomplish this, just click the gear-shaped icon on the top bar in the High 5 Casino lobby, and change it from HIGH to MED or LOW. You should also regularly clear your cache, and if your problems persist, try completely closing, and then re-opening your web browser.

2. Watch What You Bet!

If you load a new game, or have to refresh your page for any reason, the bet will go back to the default amount, so always double check your bet before you hit spin. And beware the MAX bet button, which can lead to massive wins but also major disappointment. To avoid accidentally hitting MAX — and going all in unintentionally — try spinning with the space bar. A new feature designed to minimize the amount of accidental bets should be launching in the near future. We’ll be sure to let you know all about it right here on High 5 Blog!

3. Use Autospin with Care

Autospin is a great feature for when you’re tired of constantly having to spin manually and you want to just sit back and watch the reels spin by. But, along the lines of our last tip, you should double check your bet before you turn on autospin. You should also monitor your game at all times while on autospin. The autospin feature stops itself after a certain amount of time, but if you stop paying attention you’ll either miss the excitement of bonuses and big wins, or you’ll miss autospin taking a serious bite out of your bankroll. Autospin is a powerful tool, so use it cautiously.

We hope these tips improve your experience at High 5 Casino on Facebook! Are there any particular issues you’d like us to tackle next time? In the meantime, good luck and happy spinning!

21 thoughts on “High 5 Games Help Desk

  1. What is play on desktop mean with open games? How do you get to play them on my Ipad?

  2. I am playing off the facebook page, and for a couple of days now I have not been able to get the games past “installing” . I cannot get to the lobby. Is High 5 having issues? Hope I can keep playing this, I really like the games and the challenge.

  3. Hi Evaleana, sorry to hear about your issue with High 5 Casino Mobile. Our developers are working hard to fix this issue as soon as possible. Please try closing out of the mobile app completely by double clicking the home button and swiping High 5 Casino up. Then try loading the mobile app again. Hope that helps!

  4. Hi five Casino will not load. Every time I click on the game site on my iPhone it will start to load and then shut off. This is been happening all day today.

  5. I totally agree with Shannon above. The MAX button is way too close (yes, I know about the space bar). I too feel it’s a bit cavalier that computer immediately reminds you you’re low on cash, but never asks if you’re sure you mean to hit MAX when the levels are so high. It does seem you want those mistakes to be made.

  6. That is a great tip about the space bar BUT the space bar will work even if it cursor is not hovering over the spin box. SO if you hit the spacebar when the game loads, you will be betting whatever amount is in the bet column, usually the Max for the level you are on. BEWARE!!!!

  7. I sure hope the new feature is to disable the MAX button, and to start the default bet low rather than high. I doubt many people actually want to bet MAX — maybe I’m being too cynical, but it seems like a way to cause players to lose their bankrolls so they need to purchase credits!

  8. Just wondering why I never am unable to unlock new games. I have played every day for at least 6months, still have 13 games locked, and I am at about level 66???? When it starts to spin like a game might unlock, I get two, and the thrid one jumps out of reel????I do like your site a lot, and I play at High 5 the most of all games on FB, but I seem like I have just stayed at a stalemate for opening new games. TY

  9. this may not be the place to lodge a complaint, but it has been months since i haveen able to hit any large points oveer 4800, are you not loading any large points like one time i hit a 216000 points. now never. i am a senior and cannot afford to buy points any other way. i hope you can remedy this soon. h5 is my mosst favorite game on facebook. but right now i lose too many points when i play. thanks

  10. A week ago I had a credit balance of over 9000,000 when I finished playing legends of troy, and I logged back to lobby and lost 600,000 of those credits. I had played on a credit balance of between 300,000 and 600,000 for about 3 wks and was so proud of getting to 900,000 any idea how to get my credits back?

  11. Tips 2 and 3 are good ones!!! I’ve wiped out a 2 million dollar bank in no time by just not paying attention to what I was doing. Building it back up is a pain too… My spins tend to go from good to bad like a pendulum on a clock. Thank you for sharing!!!

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