High 5 Games Help Desk

Every couple of weeks Elaine, High 5 Blog’s CRM correspondent, will stop by to discuss ways to optimize your High 5 Casino and/or Shake the Sky experience.

Hello, High 5-ers! Happy April! This week, I want to give you some tips to improve your experience on High 5 Casino Mobile for iOS.

1. Logging into Facebook

If you’re having issues logging into Facebook on our mobile app, then check to make sure that your permissions for our app are turned on. To do this, go into your mobile device settings, and scroll down to Facebook. Select Facebook, and then flip the toggle switch next to High 5 Casino to ‘On,’ if it’s not turned on already. Once that’s finished, go back to High 5 Casino Mobile, try to connect to Facebook again, and your issue should be resolved.

2. Force Quitting Freezes

If your H5C Mobile app freezes, or you experience a gameplay issue, you may want to try force quitting your app and then opening it again. To do this, double tap the home button (the round button at the bottom center of your phone), and swipe the app screen up. When you restart our app, your issues will hopefully be resolved.

3. How to Change Bet and Autoplay

High 5 Casino Mobile is formatted a little differently than the H5C canvas app. To change your bet on the mobile app, tap the section in the top right hand corner that lists the number of lines you’re betting and your bet per line. This will open up a menu where you can customize your wager.

To set your game on autoplay, hold down the spin button for a few seconds. To turn autoplay off, tap the spin button again.

I hope this helps resolve some of your issues with our mobile app. What other issues would you like me to address? In the meantime, good luck and happy spinning!

Play High 5 Casino on Facebook.

Download High 5 Casino Mobile for iOS.

8 thoughts on “High 5 Games Help Desk

  1. i eas playing desert rose and got the freespins and the game froze..iwait waited so i got out an came back in and did not get my winning so i tried again loss more coins hit freegame again and it froze again. it just never opened its hard to get freegame and for it to freeze suck not one time but 2 times..please give me my winnings…

  2. On the night of 2June I lost contact, retried twice but to no avail. next day the screen only opened halfway and my coins were missing.I am on level 88 and I love your games.

  3. Fix download! It takes a century to download one game…the starts the process all over. 😡

  4. you have a pop up to buy coins during a spin and it freezes up the whole screen when you X out of pop up and it messes up your game… it is annoying! At that point I just leave the site out of frustration

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