Ask the CEO

Question for CEO_B
Tony, the CEO of High 5 Games, was kind enough to write a guest column for High 5 Blog addressing some of the questions our players asked on the High 5 Casino and Shake the Sky fan pages.

Lucinda Lopez writes, “Mr. CEO: Lots of these games are at the real casino, and some are not. Do you think some of the other High 5 Casino games will eventually hit our local casinos, or are they only for use on Facebook? Like Pasión y Fuego!”

Hi Lucinda, thanks for reaching out. Moving forward, we absolutely plan to release as many of our social games as possible in land-based casinos. We’ve been premiering our most recent games on Facebook because it’s the fastest way to get our games to our loyal players. By debuting our slots on High 5 Casino or Shake the Sky Casino, we’re able to evaluate what our players like, and build large audiences for our titles before they hit land-based casinos. Social games like Stella Drive and the Orb of Chance and Ocean’s Glory have already launched in land-based casinos through Bally Technologies, and other games, like White Lion and Empress of Time, are set to debut in land-based casinos soon, also through Bally Technologies. Pasión y Fuego is actually one of many games from our social apps that are releasing to land-based casinos through Bally Technologies in the future.

Brendan McNees writes, “How long does it take to make a game, from creating the basic concept, art, music, through to actual implementation?”

Hello Brendan, great question. High 5 Games is a comprehensive production company, meaning every aspect of game creation is handled in-house. This allows us to make the best games, because we’re in control of the entire process. First, we work to identify key features that will lead to exciting gameplay, and once we’re happy with the results, we move onto choosing the best theme. From there, we work on the game’s animations, graphics, and music, and then it goes through quality assurance, to make sure it plays flawlessly and is paying back correctly. Throughout the whole process, we’re tinkering with the game in an effort to constantly improve it. Typically, the whole process from start to finish takes six to nine months, and we’re always working on multiple games at one time.

Lu Ferraz writes, “Nice to meet you. I like H5C very much and the graphics are amazing. I’ve never been to Vegas, so I’d like to know are the slots really this way? I hope you bring us more fantastic slots. Hugs from Brazil!”

Hey Lu, thanks for the kind words. One of the things that makes High 5 Games so unique is that our slots are exactly the same, regardless of the platform that you play them on. If you’re playing Dangerous Beauty at High 5 Casino, you can be assured that its gameplay, math models, and art design will be identical at High 5 Casino Mobile, in an online real-money casino, or in a land-based casino. We don’t alter the payouts of our social games using predetermined wins. We’re committed to authenticity, and we know our players appreciate the real gameplay. You always know what you’re getting when you play one of our slots, which is something our competitors choose not to say.

Derek Haley writes, “I love the slots in the casino. I play them often. Cave King, Sirens, Jaguar Princess. Do you have a favorite slot within your company you like the best? If so, please share it with me.”

Hi Derek, glad to hear you love the slots and play them often. It’s always nice to hear from players that are enjoying our games. We have created over 300 different slot games, so there’s a lot to choose from, and I love them all. I love each and every game. We put so much care into creating them, it’s impossible to choose just one.

Sabrina Hawkins Simmons writes, “Why does High 5 Casino not have access for Android phones and tablets?”

Hey Sabrina, good question. I know the availability of an Android app is a concern that is frequently voiced by our social players. I absolutely hear all your requests for an Android app; our community management team does an excellent job of sharing the feedback from our players, and I appreciate our players taking the time to let us know what they think.

I know there are thousands of people on the waiting list for Android. I, like you, am anxiously awaiting an Android release. We do our best on a daily basis to give our developers any support they need, so we can get the app out as soon as humanly possible. We expect to have a very high quality version of the app available when it releases.

Linda Wright writes, “Have you ever thought about starting up real accounts for your players where we can play and win real money?”

Thanks for the question, Linda. Sure, there are already a number of H5G games that are available for online real money play in regulated jurisdictions worldwide. As you may know, the state of New Jersey passed a bill last year that allows online gambling in approved online casinos within the state. CaesarsCasino.com will be High 5 Games’ first online partner in New Jersey. Within the next few weeks, six H5G games will be launching at Caesars’ online casino, and I definitely encourage all of our New Jersey fans to try out their favorite games. We’re excited to have the opportunity to bring our slots to players in new online gaming environments like New Jersey.

14 thoughts on “Ask the CEO

  1. I love playing Golden Goddess at the casino. Will you ever have that one? Or games like Lucky Ducks or Money Bags. Also I have looked for Valkrie Queen at the casinos and none have it. I like Valkrie Queen. A lot of your games are at the casinos so I try playing them there as well as on facebook. I love High 5 Casino. I think I’m addicted!

  2. Mr. CEO, Sir. You surely can note that I am an avid player. I just, this eve., hit the wrong key and lost all of my 650k credits. Any way I can get those back, without spending the money I have had in the past?

  3. I would like to know if there is any way to retrieve the three million dollars(CREDITS) that disappeared for no reason while I was playing games on HIGH FIVE CASINO..I did not press any buttons to make the points disappear..Beside ya’ll have the safety of not being able to bet the max and loose all credits..It took me a long time to build up those credits , to loose them in 10 sec. The credits disappeared from changing one game to another..PLEASE HELP!!!

  4. how about getting some tech support, or is that to much trouble, we do spend money you know! or at least some of us do, I have yet to get anyone to respond about the games you have on face book, either high 5 or shake the sky slots. I have issues and not one response!!!!!!!!

    • Hey there, we’re sorry this happened to you. Please contact our support team for assistance via the High 5 Help Center. It can be found in the ‘Settings’ menu at the top right hand corner of the casino and then choosing ‘Help’. You can simply click on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible.

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