High 5 Games Help Desk

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Every couple of weeks Elaine, High 5 Blog’s CRM correspondent, will stop by to discuss ways to optimize your High 5 Casino and/or Shake the Sky experience.

Hey High 5-ers! It’s been a while, I’ve missed you guys! This week, I want to give you some pointers on betting and payouts for High 5 Casino.

1. Make sure you’re aware of your line bet

If you read High 5 Blog, you’re familiar with how paylines work, and you know that if you’re not betting all the paylines, you haven’t maximized your ability to win. Unfortunately, players will sometimes accidentally lower the number of lines they are playing without realizing it. Then, they’ll hit what looks like a big win only to discover that they weren’t playing the necessary lines. To avoid this type of frustration and confusion, make sure you’re aware of the number of lines you’re betting at all times.

2. Make sure you have Scatter Bucks activated

In addition to a line bet, some games give you the option to wager a side bet to activate special features, like Scatter Bucks. In Scatter Bucks games, like Golden Knight and The Amulet and the Charm, you must bet all the lines, plus the additional side bet, for the chance to see Scatter Bucks on your reels. If you do not do this, you may get very frustrated, as you miss your opportunity for big Scatter Bucks wins.

3. Watch the zeros

Some of our players have experienced confusion with the zeros when adjusting their bets. We’ve heard from players who believed they were betting $400.00 a spin, only to realize after a few spins that they were actually betting $40,000.00! To avoid a horrible surprise like that, we suggest you double check your bet before you spin or put your game on autoplay, to make sure that you aren’t accidentally betting 100x more than you intended!

With these pointers in mind, you should feel more prepared to bet wisely. And remember, if you have any questions about your bet, or your payouts, you can always email us at support@h5g.com, or comment here and I’ll be happy to cover it next time. In the meantime, good luck and happy spinning!

Play High 5 Casino.

126 thoughts on “High 5 Games Help Desk

    • idem pour moi j’est jouer au tournoi avec la valkyrie queen et pour une foi j’est terminer en deuxième place et la comme par hasard l’image se fige et plus rien eh oui un bug bizare vous trouver pas pppppppppppfffff sa me dégoutte

      • Bonjour Remond, veuillez nous envoyer un e-mail expliquant votre problème en détails à support@high5games.com. Assurez-vous d’inclure votre nom d’utilisateur et votre niveau de joueur dans l’e-mail.

      • Hey Pearlie, If you’re having trouble on your computer please try clearing your browser’s cache by holding down CTRL, SHIFT, DELETE on your keyboard and choosing to clear the cache and cookies and restart your browser. If you’re having trouble on your iPhone or iPad, press the home button twice quickly and then swipe up to close the apps you have open. If you’re having trouble on your Android phone or tablet, please visit this website for further instructions: http://www.wikihow.com/Close-Apps-on-Android. We hope this helps!

  1. I was in the middle of a tournament an got kicked off and was told I was already playing when I tried to get back on. It was a cash blast that cost me some coins.

    • We’re sorry this happened to you. Please email support@high5games.com and let us know what happened. Make sure to include your username and player level, our customer support team will assist you from there. Thank you for your patience!

  2. I got a level up for the whole game while playing poker and did not get my bonus spins am I SOL or should I use more caution next time.

  3. I had 16,000 as my balance. I tried to download game to play.would go to loading and did not come up . Just stayed at loading. Tried for 4days . Finally canceled game. Downloaded again from Apple to play again gave 1000 to play. How do I get the rest of my balance.

    • Hey Carol, we’re sorry this happened to you. Please email support@high5games.com and let us know what happened. Make sure to include your username and player level, our customer support team will assist you from there. Thank you for your patience!

  4. My screen has been frozen since the update kelly and Jessica both made the same suggestions. I did them all and still nothing! Am ready to give up on this site!

    • Hey player, please email us at support@high5games.com and explain the issue you’re experiencing. Make sure to include your username and your player level in the email. Our support team will help you as soon as possible. Thank you for your patience!

  5. I entered your tournament and bet 4mil being #1 and not getting my reward, also played Mystery and betting $5000 which it took my money, but didn’t recognize it as which I couldn’t play.. so am I at a loss or are you going to make things right. please let me know.

  6. I can’at find the place to ask question..confusing….Is $2000.00 not enough to play all the lines on Golden Knight..because I did not get any points and it should have been a lot! Then play the Dogs and did not get any points…getting really confused since you changed everything. HELP..PATTY LEE

    • Hey, we’re sorry for the confusion. Golden Knight is one of our High Limit collections, and please know that High Limit games give our players an opportunity to WIN up to multimillion coins while they bet big. If you have any questions,please email support@high5games.com for further assistance. Best of luck to you today!

  7. I’m having a problem with High5 games . I tried to play this morning and it stated the game was under maintainence. Now that it’s back up it’s saying you have to update yet another version before you can play and I just updated the last version a few days ago and in order to play I have to pay again and I really don’t think that’s fair. Why do you guys keep doing the maintainence a and then you have to pay to play? I love the game, play all the time but don’t think I should have to pay again so soon because of an update

    • Hey Shely, we’re sorry this happened to you. We would like to take care of this matter for you immediately. Please email support@high5games.com and let us know what happened. Make sure to include your username and player level, our customer support team will assist you from there! Thank you for your patience!

  8. i was playing golden sheep and i got the bonus and it froze and never got t play the bonus. it was today around one in the afernoon.on april 20th.

  9. I have received the email bonuses but they are going to a new H5G account, I have an existing account and it never is applied there-only to the new one. I don’t need two accounts, I want to keep my original account with the highest levels and have these credits applied to the original and any new email credits to go to the original account-Thank you-Elaine

    • Hey Elaine, we’re sorry this happened to you. Please email support@high5games.com and let us know what exactly happened here. Make sure to include your username and player level, our customer support team will assist you from there as soon as they can. Thank you for your patience.

    • Hey Irene, we’re sorry this happened to you. Please email support@high5games.com and let us know what happened. Make sure to include your username and player level, our customer support team will assist you from there. Thank you for your patience!

  10. What happened? I was on a cruise for two weeks, came back and couldn’t access my high five game. When I left I was getting over $ 4,000 per every four hours. Now I have only 9 games available and everything else locked. Getting a pittance every four hours.

    • Hey Georgina, we’re sorry this happened to you. Please email support@high5games.com and let us know what exactly happened here. Make sure to include your username and player level, our customer support team will assist you from there. Thank you for your patience!

  11. can’t get high 5 up on my android tablet for several days. I play using my tablet all the time now it will not come up. Love playing but very sad about this please help….

    • Hey Pat, we’re sorry this happened to you. Please email support@high5games.com and let us know what happened. Make sure to include your username and player level, our customer support team will assist you from there. Thank you for your patience!

  12. During my free spins I got a the free unlock any game but I wasn’t able to. I clicked on the available game and nothing happened. I did take a picture of the free unlock if you need it, but I really want my free game!

    • Hey Jo, we’re sorry this happened to you. Please contact our support team for assistance via the High 5 Help Center. It can be found in the ‘Settings’ menu at the top right hand corner of the casino and then choosing ‘Help’. You can simply click on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible.

  13. hello…..I enjoy ShakeTheSky and High5Casino games….Unfortunately, the Player Level Indicator/Bar seems to be stuck—it doesn’t advance with winning spins….thanks…

    • Hey James, we would like to look into this. Please contact our support team for assistance via the High 5 Help Center. It can be found in the ‘Settings’ menu at the top right hand corner of the casino and then choosing ‘Help’. You can simply click on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible.

  14. I have been asking for help for the last week. I cant get the game to come on. Than sometimes it will come on and than it takes a long time to get to the game maybe you can help me with this. Also i lost 15 million when i changed my email because i was hacked can you check on that my old email was willienyc4@yahoo.com. Thank you

    • Hi Willie, check out the High 5 Help Center for some of our FAQs that might be of some help to you! It can be found in the ‘Settings’ menu at the top right hand corner of the casino and then choosing ‘Help’. If you’d like to contact our Support Team for additional assistance, simply click on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible.

  15. I was trying to get some coins, the screen said 4X coin sales, but when I tried to buy $100.00 it would only give me $1,500.00. Can you please help me and fix it?

    • Hi Ted, we’re sorry this happened to you. Please contact our support team for assistance via the High 5 Help Center. It can be found in the ‘Settings’ menu at the top right hand corner of the casino and then choosing ‘Help’. You can simply click on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible.

  16. I’ve played many games on many websites. High 5 slots are my favorite However, lately I can’t seem to get on the website. I’ll try several times a day to no avail. Why is this happening?

    • Hello Robert, We apologize that you are having issues loading High 5 Casino. Please contact our Support Team and they will be able to better assist you. You can contact the Support Team via the High 5 Help Center. To get to the Help Center, click on the gear icon (if on a mobile device, click on the 3 line icon) in the top right corner of the casino and then select “Help”. Then, click on “Submit A Request” to contact us. Thank you for playing High 5 Casino!

    • Hello, If you are playing on a mobile device. First click on the 3 lines on the top right hand side of your casino lobby. A drop down menu will open and you will be able select the Question mark icon which says Help. This will give ou the option to then visit the High 5 Help Center, or our Facebook Fan Page.

      If you are playing on a computer, the gear icon will be located at the top right hand side of your casino lobby next to your player card.

    • Hello Sandy, we’re sorry your bonus round crashed. After it crashed, you should have received a pop-up message with your bonus coins if you refreshed your browser. If you didn’t receive a pop-up, please visit the High 5 Help Center. It can be found by clicking on the gear shaped symbol leading you to the ‘Settings’ menu at the top right hand corner of the casino and then choose ‘Help’. Once there, please click on the ‘Submit A Request’ button at the top right corner of the website to contact our Support Team.

  17. We live in the country. Only satellite internet capped. Every time you make us update, we have to reload the games. Drains our account and takes hours. Why can’t you upgrade your system and not reset all of our games so we have to reinstall them. Not happy at all.

    • Hi Alan, we apologize for the inconvenience. Our Engineers have put in a potential fix to the issue you are experiencing. Please force quit out of the High 5 Casino App. To force quit simply press on the home button twice quickly and then swipe up to close the apps you have open. Please let us know if this helps and restores your guest progress.

  18. My high5 game is frozen.How do I get it to work,I have 947,00 points.It says sorry for not l ettihg me open a locked game please try again but it is frozen.The only thing I can do is spin thee wheel once every 24 hrs.Can you help me to unlock it? My # is 740-446-4051. My name is Jeff .Thanks

    • Hello, Please contact the Support Team via the High 5 Help Center for assistance. It can be found by clicking on the gear-shaped symbol leading you to the ‘Settings’ menu at the top right hand corner of the casino and then choose ‘Help’. You can contact our Support Team for assistance there by simply clicking on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible.

  19. my grandson who is 16 added 1000 dollars to my account which i didnt know about im 75 on a limited income would you please take care of this m high high 5 gamesy

    • Hi Carol, Please contact the Support Team via the High 5 Help Center for assistance. It can be found by clicking on the gear-shaped symbol leading you to the ‘Settings’ menu at the top right hand corner of the casino and then choose ‘Help’. You can contact our Support Team for assistance there by simply clicking on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible.

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