Howdy, High 5-ers! Can you believe it’s August already? Summer is flying by! This week I’m going address a few questions players asked me after my last column.
1. Faster loading
Last time, a player mentioned that she cleared her web browser’s cache and had her resolution set to LOW, but the app still loaded slowly. If you aren’t already, I suggest that you use Google Chrome or Mozilla Firefox as your web browser. You should also make sure that you don’t have too many browser tabs or windows open at once.
2. Avoiding spam links
Last time, a player asked how to tell whether a link on was spam or legitimate. We only post promotions from our official High 5 Casino and Shake the Sky Facebook pages; if the link was not posted by our page, or was put in the comments of one of our posts, it’s probably spam.
We also only send promotional emails from the address email@example.com, so we suggest that you add that address to your address book and avoid promotions from any other address.
3. Following up on a win
Last time, a player asked what to do if they were not awarded properly for a win. First, I suggest that you double-check the game’s paytable to make sure you had really won. If you still believe that the win was not properly awarded, take a screenshot of it and email us at firstname.lastname@example.org. We’ll be happy to look into it further.
I hope this helps clear up some confusion! Let me know if there are any other questions you’d like me to address next time! In the meantime, have a wonderful week and happy spinning!