High 5 Games Help Desk

BOW_Guy
Every couple of weeks Elaine, High 5 Blog’s customer-care correspondent, stops by to discuss ways to optimize your High 5 Casino and/or Shake the Sky experience.

Ho, ho, ho everyone! I hope you’re excited for the holidays. I’ve got some tips for those of you who want to ring in the New Year playing High 5 Casino! Today I’m going to tackle a few ways you can understand the payouts at H5C.

1. See the paylines by adjusting the lines you bet

If you’ve ever wondered what the paylines are for a given game, just adjust the number of lines that you’re playing and the paylines will automatically be laid over the reels. Go all the way down to one line, and then back up to the maximum lines, to see how the paylines are added.

2. Check out the paytables for feature information

Curious about how a feature works? Just click on the paytable — located underneath the MAX button — for details. Make sure your MAX bet is turned off before doing this, though — that way a stray click doesn’t end up costing you your bankroll!

3. Ask us questions

If you’re ever curious about how a game pays, reach out to us and ask at support@high5games.com. You can also leave a comment here if there’s something you’d like me to explain.

Ok, that’s it for me and payouts this week. I hope you guys have a wonderful holiday, and I can’t wait to answer more of your questions next year! Until then, thanks for reading, good luck, and keep spinning!

Play High 5 Casino.

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23 thoughts on “High 5 Games Help Desk

  1. Hello my name is Elizabeth Davenport and i was wondering if its possible to get more coins free to play with as i cannot afford to keep puirchasing them. Thank you very much for your time and consideration.

  2. The last two days while playing palace of magic I have lost money from my bonuses. Once I had 25,ooo in one bonus spin,1 lamp dropped down and while I should have gotten at least that amount I received nothing . Three bonuses did not give me the money I should have gotten and today one bonus froze. Please adjust this issue. Thank you.

  3. I am really having a problem with you guys. I can’t get into the games on Hi5 and Shake the sky. geek squad spent two hours trying to help but said it is an issue with you guys. My desktop it windows 7, The laptops are 8.1 and we get the games just fine, BUT, I am so much more comfortable with the desktop because of sight etc(Old blind man) please help.

  4. I can’t get anything to work. I can’t get Shake the sky to work. It freezes my entire facebook. I would ask for my money back unless someone would address this issue. I have emailed support. Please help.

    • Hey Dolly, we’re sorry this happened to you. Please email support@high5games.com and let us know what happened. Make sure to include your username and player level, our customer support team will assist you from there. Thank you for your patience!

  5. I need help on how I can cancel some of my old payment cards. At this point it says I can no longer purchase any coins and I don’t know why. I would reALLY like to get some more.

    • Hi Linda, you can go into your Facebook Payments Settings by going into your Facebook Settings at the top right corner of the Facebook banner. If you have any other questions, please email our Support Team at support@high5games.com so they can further assist you.

  6. Just knocked off rum city in the middle of a tournament! I also have filed 3 open items with support concerning Golden Knight! Not very happy! Lost 30000 on golden knight do to it not loading. I need a resolution of this matters or we take appropriate measures with the BBB!

    • Hey there, we’re sorry this happened to you. Please contact our support team for assistance via the High 5 Help Center. It can be found in the ‘Settings’ menu at the top right hand corner of the casino and then choosing ‘Help’. You can simply click on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible.

  7. Entered high 5 tournament. Rome0 & Juliette. I came in 2nd place winning 100’000.I was playing 25’000. I did not receive my money. why?

    • Hey there, we’re sorry this happened to you. Please contact our support team for assistance via the High 5 Help Center. It can be found in the ‘Settings’ menu at the top right hand corner of the casino and then choosing ‘Help’. You can simply click on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible.

  8. Is there something wrong with your Facebook app? Because I can’t download your app on my phone, & when it does it doesn’t load. I’ve just been asked to upgrade my software on my Android from Lollipop to Marshmallow. Will that work? It’s also slow to connect to my P.C. Very frustrating.
    Scott

    • Hi Scott, we’re sorry this happened to you. Please contact our support team for assistance via the High 5 Help Center. It can be found in the ‘Settings’ menu at the top right hand corner of the casino and then choosing ‘Help’. You can simply click on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible.

  9. I LOVE your games but for a week now games freeze and can’t connect with any including collecting my points — also TERRIBLE system on how to change games — need an arrow or something other than the “house” which I had to ask a friend about
    Is this a temporary situation or is t
    his the way it is cause I will go elsewhere…..

    • Hi Lonnie, If you’re having trouble on your computer please try clearing your browser’s cache by holding down CTRL, SHIFT, DELETE on your keyboard and choosing to clear the cache and cookies and restart your browser. If you’re having trouble on your iPhone or iPad, press the home button twice quickly and then swipe up to close the apps you have open. If you’re having trouble on your Android phone or tablet, please visit this website for further instructions: http://www.wikihow.com/Close-Apps-on-Android. We hope this helps!

  10. Take a look at My ” Tales Of Hercules” please and credit my coins to my accout. I have reached 200 and have not received the appropriate coins for the quest. Thank you Ella Rogers

    • Hey Ella, please contact the Support Team via the High 5 Help Center for assistance. It can be found by clicking on the gear shaped symbol leading you to the ‘Settings’ menu at the top right hand corner of the casino and then choose ‘Help’. You can contact our Support Team for assistance there by simply clicking on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible.

    • Hey Marie, please visit the App Store on your mobile device and search H5C to Update. You will need to update the H5C app to version 3.9.1 We hope this helps!

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