High 5 Games Help Desk

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Every couple of weeks Elaine, High 5 Blog’s customer-care correspondent, stops by to discuss ways to optimize your High 5 Casino and/or Shake the Sky experience.

Happy New Year, High 5-ers! I hope you all had a wonderful 2014 and are gearing up for an even better 2015! Here at the New York office of High 5 Games, we’re starting the year off with some snow this morning. If you want to stay out of the cold by playing some High 5 Casino, I’ve got you covered! Today, I’m going to answer a few of the questions you’ve asked over the past few weeks.

1. What’s the best browser for H5C?

High 5 Casino is optimized for Google Chrome and Mozilla Firefox. If you’re having issues loading our games on either of those browsers, double check that you have the latest version. You can find information about updating Chrome here and Firefox here.

2. What should I do if I have a question about a payout?

We test our games constantly to ensure that players are always paid out fully for their wins, but if you think you’ve been short-changed we’re happy to look into it. If that’s the case, take a screenshot of your issue and email us at support@h5g.com.

3. How can I collect more credits?

The best way to collect credits is to come back to High 5 Casino every four hours. You should also check H5C’s Facebook fan page daily, and watch your email for the latest promotions from email@news-h5g.com.

Let me know if you’re curious about anything else and I’ll do my best to address it next time. In the meantime, happy spinning and good luck!

Play High 5 Casino.

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9 thoughts on “High 5 Games Help Desk

  1. I have a concern, to open new games do we have to purchase the game for $20.00? I have gone through close to 200 spins and still cannot open either of the new games. I love playing your games and will continue to do so.

    • Hey Stanley, we’re sorry this happened to you. Please contact our support team for assistance via the High 5 Help Center. It can be found in the ‘Settings’ menu at the top right hand corner of the casino and then choosing ‘Help’. You can simply click on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible.

    • Hi Fred, we are sorry to hear you are having an issue with vanishing credits. Please contact our Support Team via the High 5 Help Center for assistance. It can be found by clicking on the gear shaped symbol leading you to the ‘Settings’ menu at the top right hand corner of the casino and then choose ‘Help’. There you can click on ‘Check Out Our Help Center’. Once you arrive at the High 5 Help Center, you can contact our Support Team for assistance by simply clicking on the ‘Submit A Request’ button at the top right hand corner. Fill out the form and a customer care representative will email you as soon as possible.

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