About

High 5 Games is a New York City-based company that creates premium content for the land-based, online, social, and mobile markets. H5G has produced hundreds of games that are played on six continents and in more than 150 countries, some of which are among the casino industry’s most successful video-reel slots. High 5 Games operates the highest-rated social casino on Facebook (High 5 CasinoTM, with nearly 2 million monthly players) and the largest Asian-themed social casino (Shake the Sky CasinoTM, with over 500 thousand monthly players). The company’s premiere remote game server, VAULT, will integrate with online casinos around the world and will feature over 100 of the company’s top brands.

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596 thoughts on “About

    • Hi Brenda, we’re sorry you’re having loading issues. If you’re having trouble on your computer please try clearing your browser’s cache by holding down CTRL, SHIFT, DELETE on your keyboard and choosing to clear the cache and cookies and restart your browser. If you’re having trouble on your iPhone or iPad, press the home button twice quickly and then swipe up to close the apps you have open. If you’re having trouble on your Android phone or tablet, please visit this website for further instructions: http://www.wikihow.com/Close-Apps-on-Android.We hope this helps!

    • Hat to High 5 Casino.Have to say its starts to be pretty expencive to play,just take a look at my acount so you could see!!

      • Hello, We’re sorry to hear you are experiencing loading issues. If you’re having trouble on your computer please try clearing your browser’s cache by holding down CTRL, SHIFT, DELETE on your keyboard and choosing to clear the cache and cookies and restart your browser. If you’re having trouble on your iPhone or iPad, press the home button twice quickly and then swipe up to close the apps you have open. If you’re having trouble on your Android phone or tablet, please visit this website for further instructions: http://www.wikihow.com/Close-Apps-on-Android.We hope this helps!

    • Hi Willie, we’re sorry you’re experiencing loading issues. If you’re having trouble on your computer please try clearing your browser’s cache by holding down CTRL, SHIFT, DELETE on your keyboard and choosing to clear the cache and cookies and restart your browser. If you’re having trouble on your iPhone or iPad, press the home button twice quickly and then swipe up to close the apps you have open. If you’re having trouble on your Android phone or tablet, please visit this website for further instructions: http://www.wikihow.com/Close-Apps-on-Android.We hope this helps!

    • Hi William, check out the High 5 Help Center for assistance. It can be found by clicking on the gear shaped symbol leading you to the ‘Settings’ menu at the top right hand corner of the casino and then choose ‘Help’. You can contact our Support Team for assistance there by simply clicking on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible.

    • Hi Romeo, Please contact our Support Team via the High 5 Help Center for assistance. It can be found by clicking on the gear shaped symbol leading you to the ‘Settings’ menu at the top right hand corner of the casino and then choose ‘Help’. You can contact our Support Team for assistance there by simply clicking on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible.

  1. I haven’t been able to connect to hi 5 since October 9.No puedo conectarme,desde que cambiaron el formato tengo problemas ojala me puedan solucionar el problema,gracias

    • Hola Pilar, Para obtener asistencia, visite el Centro de Ayuda de High 5. Haga clic en el símbolo de herramienta, que lo llevará al menú Configuración, en la parte superior derecha del casino y luego, seleccione Ayuda. Haga clic en Consulte en nuestro Centro de Ayuda. Una vez dentro del Centro de Ayuda de High 5, podrá contactarse con nuestro equipo de asistencia con solo hacer clic en el botón Submit A Request, en la parte superior derecha. Complete los campos del formulario. Recibirá un correo electrónico de un representante de atención al cliente, lo antes posible.

  2. I just want to say that i used to like playing High 5 Casino, lately, it seems that the NEW games that have come out, do not pay out very good, i played the newest game, and lost all 2000,000 coins and did not get anything… so ive kinda not played very much.. i used to win a lot, now it’s hard to even hit something good like free games or a big hit, nothing, thank you for the yrs before when this game was fun. not anymore, not when you loose all your coins in one game just trying to get a bonus round. …

    • I feel the exact same way. The old High 5 was a blast. I’ve vowed to stop spending money on coins until they loosen up. If they ever do.

    • I agree. I have been playing daily for over 2 years, but the payouts are becoming more rare. Especially since Jan 1, 2017. It took 55 spins on Shadow of the panther to win 1 small payout. And the daily spins have all been the smallest amount, 10,000, with the exception of just a couple of $20s. If it doesn’t start improving in Feb, I’m outta here.

  3. I agree payouts are getting really bad and it’s real hard to get into some of the games also you get 99 chances to win something and half of those chances don’t give you maybe $100 if hundred points if you’re lucky I don’t play much anymore because you can’t get anything for ito

    • Hi Cortazar, we’re sorry to hear that you feel that way. We aim to ensure that our players have a great gameplay experience. Like slots on casino floors, games can run hot or cold. We wish you the best of luck!

  4. What is going on with the new games, I have always carried a good balance, these new games are breaking me…Guess I need to move on. Have play at H5 long time. Bonus does not pay until you hit Level 100. Might check this out. I just keep loosing….

    • Hi Shirley, Sometimes players have hot streaks and sometimes things just don’t seem to match up. Hopefully that will change and you can start winning big!

    • Hi Sherri, we are sorry to hear that you are having an unsatisfying experience playing at High 5 Casino. High 5 Casino strives to give our players an authentic casino experience. We do not alter, or tighten, the amount our Facebook slots payout for any reason to maintain our authentic gaming experience. We sincerely hope your luck turns around soon for you.

  5. i think we should get bigger bonus money every four hours cause you have a lot of high limit games but you don’t have enough to bet on some of the games. I love playing but lately it is not fun you just hit nothing.

    • Hi GT, We apologize for the inconvenience Fridays November 18th maintenance has caused. Due to unexpected technical difficulties we took the site down to put in a fix for the issue that some players were experiencing with their player level. High 5 Casino is up and running, please let us know if you are experiencing any issues.

  6. november 18, are you really still working on the site??? its been all day! missing alot of my bonuses. please post on facebook if you are still down

    • Hi Wendy, We apologize for the inconvenience Fridays November 18th maintenance has caused. Due to unexpected technical difficulties we took the site down to put in a fix for the issue that some players were experiencing with their player level. High 5 Casino is up and running, please let us know if you are experiencing any issues.

  7. u are taking a lot of time to bring the game back up so I can play I spend money to play this down time does not make me happy

    • Hello, We apologize for the inconvenience Fridays November 18th maintenance has caused. Due to unexpected technical difficulties we took the site down to put in a fix for the issue that some players were experiencing with their player level. High 5 Casino is up and running, please let us know if you are experiencing any issues.

    • Hi Norman, check out the High 5 Help Center for assistance. It can be found by clicking on the gear shaped symbol leading you to the ‘Settings’ menu at the top right hand corner of the casino and then choose ‘Help’. There you can click on ‘Check Out Our Help Center’. Once you arrive at the High 5 Help Center, you can contact our Support Team for assistance by simply clicking on the ‘Submit A Request’ button at the top right hand corner. Fill out the form and a customer care representative will email you as soon as possible.

    • Hi Cynthia, we apologize for the confusion. There is no free tournament this week. Stay tuned to the Facebook Fan Page for announcements on the next Free Tournament!

    • Hi Mary, we’re sorry your bonus round crashed. After it crashed, you should have received a pop-up message with your bonus coins if you refreshed your browser. If you didn’t receive a pop-up, please visit the High 5 Help Center. It can be found by clicking on the gear shaped symbol leading you to the ‘Settings’ menu at the top right hand corner of the casino and then choose ‘Help’. Once there, please click on the ‘Submit A Request’ button at the top right corner of the website to contact our Support Team.

  8. Yep! in addition, all the “Jackpot” games don’t pay like they used to either. And I only have been pain on two, both the minimum amount, and betting all my coins. So High 5, seems like this is now a trend, and I won’t be buying any more coins either, since I can’t win.

    • Hi Sherri, We are sorry to hear you are having an unsatisfying experience playing High 5 Casino. We appreciate you taking the time to reach out and give us your feedback. We are very sorry that you are frustrated. We value you very much as a player and we will certainly forward your thoughts to our developers.

  9. On DEC. 02,2016 , I PURCHASE CHIPSFOR 10.00. AT 468,00. I HAD A BALANCE OF 70,00. PLUS MY BONSE OF 9,OO0. SOMETHING AND IT GAVE. ME A BALANCE OF 477,210.87. iT SHOULD OF BEEN 547,OOO SOMETHING. I WOULD LIKE TO BE CREDITD FOR THIS.

    • Hi Ronld, we are sorry to hear you did not receive the coin package that you purchased. We take this issue very seriously. Please contact the support team via the High 5 Help Center for assistance. It can be found by clicking on the gear shaped symbol leading you to the ‘Settings’ menu at the top right hand corner of the casino and then choose ‘Help’. You can contact our Support Team for assistance there by simply clicking on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible.

    • Hi Cynthia, we’re sorry you’re having loading issues. Please visit the High 5 Help Center for additional suggestions on how to troubleshoot the issue you are having. If you continue to have issues, please click on the ‘Submit A Request’ button at the top right corner of the website to contact our Support Team. The High 5 Help Center can be found by clicking on the gear shaped symbol leading you to the ‘Settings’ menu at the top right hand corner of the casino and then choose ‘Help’.

  10. Actually ever since you changed it so you have all that stuff with the curtains and all it’s been wayyyy slower than before you did that.. Liked it better before you added the screen with the curtain… too much stuff makes for slow uploads

    • Hi Cynthia, thank you for taking the time to provide us with your feedback. We’re sorry you’re having loading issues. Please visit the High 5 Help Center for additional suggestions on how to troubleshoot the issue you are having. If you continue to have issues, please click on the ‘Submit A Request’ button at the top right corner of the website to contact our Support Team. The High 5 Help Center can be found by clicking on the gear shaped symbol leading you to the ‘Settings’ menu at the top right hand corner of the casino and then choose ‘Help’.

  11. Once again Canadians cannot participate. This really stinks. You sure like us to play and buy but any rewards go to US players ONLY.

      • just want to comment on the new screen-it’s terrible-always getting bounced out to facebook page-of course it only lodas at all 50% of the time now-go back to what worked

      • Hello, we are sorry to hear you are experiencing this issue. Please try clearing your browsers cache. To Clear your browsers Cache, hold down CTRL, SHIFT, DELETE on your keyboard and choosing to clear the cache and cookies and restart your browser. When you re-load High 5 Casino you should be able to see the whole lobby!

  12. not sure what braintard changed the screen…..but it does not fit on the screen any more… if it’s not broke dont fix it….this make’s the game’s harder to play………..

    • Hi Wayne, we are sorry to hear you are experiencing this issue. Please try clearing your browsers cache. To Clear your browsers Cache, hold down CTRL, SHIFT, DELETE on your keyboard and choosing to clear the cache and cookies and restart your browser. When you re-load High 5 Casino you should be able to see the whole lobby!

  13. I find the new hi 5 screen too big. Something changed in the configuration and I cannot reach all the games. I cannot clear the notifications.

    • Hi, we are sorry to hear you are experiencing this issue. Please try clearing your browsers cache. To Clear your browsers Cache, hold down CTRL, SHIFT, DELETE on your keyboard and choosing to clear the cache and cookies and restart your browser. When you re-load High 5 Casino you should be able to see the whole lobby!

    • Hi Wayne, We’re sorry you’re having this issue. We’re investigating why this is happening and hope to fix it as soon as we can. In the meantime it might be worth trying to load High 5 Casino using a different browser. It seems to have helped a few other players. Very sorry for the inconvenience!

  14. Hi. Somehow I locked myself out of my account. Could you fix this for me please. This is my most favorite site to play games on. Thank you. Rod Baker

    • Hi Rod, Please contact our Support Team via the High 5 Help Center for assistance. It can be found by clicking on the gear shaped symbol leading you to the ‘Settings’ menu at the top right hand corner of the casino and then choose ‘Help’. You can contact our Support Team for assistance there by simply clicking on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible.

      • i dont know much about computers and I cannot find any gear shaped symble any ware on any of your pages

      • Hi Rod, We apologize for the confusion. When you are in the High 5 Casino lobby, at the top right hand side in the gold bar next to your player level there will be a black square box with a white gear icon. Click on this icon and a drop down menu will appear. In the drop down menu click on HELP. This will give you the option to visit our Help Center or visit the Facebook Fan Page. To contact our support team, you will visit the High 5 Help Center. We hope this helps!

      • how can someone who can`t get on to the games I been to the help center not getting thing done it been one month and still can`t play my games when you frist go in to the games you have the boxes that say new game waits -were sorry you get your game unlock reward earlier. go unlock the game of your choice then it say hit it and top of all goes black and you can`t get then to go does not let you click on to nothing I done all ask in the cookie brower then delete all ask still not work please help me

      • Hi Dawn, We are sorry to hear that you are experiencing this problem. While we cannot look up your player account information via the High 5 Blog our Support Team will be able to assist you. Make sure to send them a screenshot of the High 5 Casino Lobby, so they can see what you are seeing. On your computer you can take a screenshot by pressing the Alt key and while holding it down, the PrtScn key. Then you can press Ctrl-V in an email and it should paste a picture of your system information. If you have questions about this, check out this site, which explains very simply how to take a screenshot: http://www.take-a-screenshot.org/.

        To Contact the Support Team, the High 5 Help Center can be found by clicking on the gear shaped symbol leading you to the ‘Settings’ menu at the top right hand corner of the casino and then choose ‘Help’. There you can click on ‘Check Out Our Help Center’. Once you arrive at the High 5 Help Center, you can contact our Support Team for assistance by simply clicking on the ‘Submit A Request’ button at the top right hand corner.

        Fill out the form and a customer care representative will email you as soon as possible.

  15. ever since you came up with new site….It sucks For one, it doesnt want to load, and when it does, almost a quarter of the right side of screen is blocked… I sure hope you fix these problems. They are horrible.. I no longer have access to sound or no sound option. its blocked and I had it on mute, now cannot get sound! Please fix in a hurry.Merry Christmas!

    • Hi Juanita, we are sorry to hear you are experiencing this issue. Please try clearing your browsers cache. To Clear your browsers Cache, hold down CTRL, SHIFT, DELETE on your keyboard and choosing to clear the cache and cookies and restart your browser. When you re-load High 5 Casino you should be able to see the whole lobby!

    • Hi VIcky, we’re sorry you’re having loading issues. If you’re having trouble on your computer please try clearing your browser’s cache by holding down CTRL, SHIFT, DELETE on your keyboard and choosing to clear the cache and cookies and restart your browser. If you’re having trouble on your iPhone or iPad, press the home button twice quickly and then swipe up to close the apps you have open. If you’re having trouble on your Android phone or tablet, please visit this website for further instructions: http://www.wikihow.com/Close-Apps-on-Android. We hope this helps!

  16. I got a unlock spin to unlock a game. It was the game after the Lucky Rooster game. Can’t remember the games game it was unlocked but then it was no longer on the screen. So why did you take it away?

    • Hello, we are sorry to hear you experienced this issue. Please contact the SUpport Team via the High 5 Help Center for assistance. It can be found by clicking on the gear shaped symbol leading you to the ‘Settings’ menu at the top right hand corner of the casino and then choose ‘Help’. You can contact our Support Team for assistance there by simply clicking on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible.

  17. I have been playing on my Kindle Fire for a long time, for some reason I can’t get High 5 to load. I have cleared cache and data. I get to the load screen then it just exits me completely out. Any ideas?

  18. Thanks for the preview games BUT is there any way of not accepting?? I currently have Lucky Rooster, Canadian Wild, Asian Adventures and Glinda Glitters – all high limit games – that I don’t want. When I go to a land or water based casino in the US, I get to choose which slots I play. If luck has been on my side, I ~may~ play the $5, $10, or $20 slots. They are usually not my first choice. I was perfectly content on High 5 playing slots but if I win a game & a high limit is all that’s available, I can’t exit out & play something else. That’s not fair. Congratulations to all who play the High Limit games but I don’t want them!!

    • Hi Steve, thank you for taking the time to provide us with your Feedback. At this time, High 5 Casino does not offer an option to deny new games.

  19. Every time you change something I can’t get the game to load on my Kindle!!!! It’s doing the same thing it was before when you guys said there is nothing you can do. Really?

    • Hi Jeanna, check out the High 5 Help Center for some of our FAQs that might be of some help to you! It can be found by clicking on the gear shaped symbol leading you to the ‘Settings’ menu at the top right hand corner of the casino and then choose ‘Help’. If you’d like to contact our Support Team for additional assistance, simply click on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible.

    • Hi Jeanna, check out the High 5 Help Center for assistance. It can be found by clicking on the gear shaped symbol leading you to the ‘Settings’ menu at the top right hand corner of the casino and then choose ‘Help’. You can contact our Support Team for assistance there by simply clicking on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible.

      • I would if I could get it to load. I contacted the support people so we will see if they can help.

      • Hi Jeanna, If you’re having trouble on your computer please try clearing your browser’s cache by holding down CTRL, SHIFT, DELETE on your keyboard and choosing to clear the cache and cookies and restart your browser. If you’re having trouble on your iPhone or iPad, press the home button twice quickly and then swipe up to close the apps you have open. If you’re having trouble on your Android phone or tablet, please visit this website for further instructions: http://www.wikihow.com/Close-Apps-on-Android. We hope this helps!

    • Hi Ashley, If you’re having trouble on your computer please try clearing your browser’s cache by holding down CTRL, SHIFT, DELETE on your keyboard and choosing to clear the cache and cookies and restart your browser. If you’re having trouble on your iPhone or iPad, press the home button twice quickly and then swipe up to close the apps you have open. If you’re having trouble on your Android phone or tablet, please visit this website for further instructions: http://www.wikihow.com/Close-Apps-on-Android. We hope this helps!

  20. What is going on with Black Sail Bounty? you get the wilds every spin but you don’t the credits you should. Could you please look into the game to get it to work right again?

    • Hey Gloria our engineers are looking in to this and working on a fix. Thank you for bringing it to our attention!

  21. Not sure why this game, Black Sail Bounty, is not paying out! I’ve hit several “WINS” and received nothing. I have a screen shot (cropped), but can’t send it here as far as I can see. Not able to collect wins! = No Spins!
    Please let me know when you fix this and I’ll return to play!
    Thank you.

    • Hey Ruby, please contact the Support Team via the High 5 Help Center for assistance. It can be found by clicking on the gear shaped symbol leading you to the ‘Settings’ menu at the top right hand corner of the casino and then choose ‘Help’. You can contact our Support Team for assistance there by simply clicking on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible.

  22. There is something wrong with Black Sails Bounty. It is not paying on the pay lines and it is not counting all the wilds.

    • Hi Dean, please contact the Support Team via the High 5 Help Center for assistance. It can be found by clicking on the gear shaped symbol leading you to the ‘Settings’ menu at the top right hand corner of the casino and then choose ‘Help’. You can contact our Support Team for assistance there by simply clicking on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible.

  23. I too experienced the fact that I did not receive the credit noted when playing this game.

    Thank you for your attention to this matter.

    • Hey Linda, please contact the Support Team via the High 5 Help Center for assistance. It can be found by clicking on the gear shaped symbol leading you to the ‘Settings’ menu at the top right hand corner of the casino and then choose ‘Help’. You can contact our Support Team for assistance there by simply clicking on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible.

  24. Hi I’ve won a few Tournaments in last few days and got paid out, however I did not get anything for 2nd place finish and yesterday the game locked after my first spin whilst playing a $200,000 tournament and would not let me complete my spins, kept saying that im logged in on another device?. so altogether I lost 860,000 $

    • Hey Andy, Please contact the Support Team via the High 5 Help Center for assistance and make sure to include a screenshot of your tournament card. It can be found by clicking on the gear shaped symbol leading you to the ‘Settings’ menu at the top right hand corner of the casino and then choose ‘Help’. You can contact our Support Team for assistance there by simply clicking on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible.

  25. I know no one from High 5 Casino is going to respond, but I wanted to get this of my chest anyway. I have played Lucky Horseshoe for four days straight and have not received one bonus round. I used to purchase free money. But do you think (or even care) I will make another purchase and I can’t get anything. I will continue to play (with the free credits you are awarded) just to see how long it will take for me to go to the bonus (it is personal now), but I just wanted to let you know that you lost a paying customer.

    • Hi Pamela, High 5 Casino strives to give our players an authentic casino experience. We do not alter, or tighten, the amount our Facebook slots payout for any reason to maintain our authentic gaming experience. We sincerely hope your luck turns around soon for you. We hope you can give us another chance in the future.

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