High 5 Casino is the HOME OF SLOTS!
Begin your SPIN-venture in the LARGEST slot game library available for a social casino app! Join today and start playing in games over 27 million players enjoy daily! With over 500 FREE games to choose from, browse the collection of classic casino hits to original innovative games, and MORE!
Come on in and take a seat! Join the High 5 Community and see why it is one of America’s favorite social casino games! Play titles you can find in casinos worldwide and online, or discover exclusive games you can’t play anywhere else!
Play today: https://club5.high5casino.com/
High 5 Blog 
why cant i play on my chrome book any more. it keeps asking me to update my adobe flash player. chrome said it is auto uploaded. any way to fix?
Please contact the Support Team via the High 5 Help Center for assistance. It can be found by clicking on the gear-shaped symbol leading you to the ‘Settings’ menu at the top right hand corner of the casino and then choose ‘Help’. You can contact our Support Team for assistance there by simply clicking on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible.
I was at level 257 and have lost all my High 5 games and for some reason They have me starting over!
Hi Carla, Your first Treasure Chest purchase is only $3! As this is an offer outside of the coin store, the Treasure Chest purchase value will vary in price as purchases are made. The more you play, the more you accumulate. and you can build up your treasure chest as much as you’d like before making the purchases. The more you play, the more coins are accumulated, and the more valuable your treasure chest will become!
How can you say what’s in the treasure box is a gift when if we open it we have to pay for it. The first time I bought into this it cost me $3.00, the second time it was $6.00! Now it’s asking for $12.00 for 900 thousand + credits! That’s too much for us, seniors, to pay! A gift is supposed to be FREE!
Hey Pearl, If you’re having trouble on your computer please try clearing your browser’s cache by holding down CTRL, SHIFT, DELETE on your keyboard and choosing to clear the cache and cookies and restart your browser. If you’re having trouble on your iPhone or iPad, press the home button twice quickly and then swipe up to close the apps you have open. If you’re having trouble on your Android phone or tablet, please visit this website for further instructions: http://www.wikihow.com/Close-Apps-on-Android. We hope this helps!
Like
Hi Joseph, Please contact the Support Team via the High 5 Help Center for assistance. It can be found by clicking on the gear shaped symbol leading you to the ‘Settings’ menu at the top right hand corner of the casino and then choose ‘Help’. You can contact our Support Team for assistance there by simply clicking on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible.
Hey Kathryn, make sure to download the latest version of the High 5 Casino app on your mobile device. We hope this helps!
Hello
I purchased the Hot deal package @ $10.56 for 1352000 hi5 coins and I didn’t get the package, the money was taken from my account but I didn’t receive the HOT DEAL.
Id really like it if you can give me back my money or the package I bought
Tired on my tablet, but it keeps backing me out. I can’t get on the app on my phone as the high five logo just keeps flashing off and on, so game still messed up saying it politely.
Not worth this hassle to play. Your customer service and support rates a zero.
Hi Kathryn, Please contact the Support Team via the High 5 Help Center for assistance. It can be found by clicking on the gear shaped symbol leading you to the ‘Settings’ menu at the top right hand corner of the casino and then choose ‘Help’. You can contact our Support Team for assistance there by simply clicking on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible.
Still no answer on why I have to give access to my files and photos on my phone to play.
Might have to report this to see if you are doing something illegal.
Hello, Please contact the Support Team via the High 5 Help Center for assistance. It can be found by clicking on the gear shaped symbol leading you to the ‘Settings’ menu at the top right hand corner of the casino and then choose ‘Help’. You can contact our Support Team for assistance there by simply clicking on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible.
I have played several tournaments on high 5 and have not gotten the prize it said, not even a half of it, nit even 10 %, why not?
\
Hi David, Please contact the Support Team via the High 5 Help Center for assistance. It can be found by clicking on the gear shaped symbol leading you to the ‘Settings’ menu at the top right hand corner of the casino and then choose ‘Help’. You can contact our Support Team for assistance there by simply clicking on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible.
about 1 month ago you took 30o million from me for no reason and lastnight to and I am pissed an other 3o million
Hi Monica, You might want to try re-installing your flash player; sometimes a plug-in in your flash player can cause loading issues. To re-install your flash player, please go to this link: http://get.adobe.com/flashplayer/ If you continue to have issues let us know!
Hi Kathryn, Please contact the Support Team via the High 5 Help Center for assistance. It can be found by clicking on the gear shaped symbol leading you to the ‘Settings’ menu at the top right hand corner of the casino and then choose ‘Help’. You can contact our Support Team for assistance there by simply clicking on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible.
I can no longer play on my phone unless I agree to have you access my photos and files, WHY do you need to do that. Sounds like you want all my information to sell.
Sounds like I need to Facebook and let people know never play your app due to the security risk.
It´s impossible to download High 5 Vegas!!!! My browser is cleared every day!!!! I just get to the loading screen!
Hi Larry, We can assure you that we have not, do not and will not ever tighten or alter our slot payouts. Unlike other apps that may have pre-determined results for slot spins, our slots are completely random to give our players an authentic casino feel. All our players have the same chances of winning big and we certainly hope lady luck pays you a visit very soon. Thanks for playing!
Have you changed the payout percentages or am I just unlucky? In the last couple of weeks I went from $6 mil down below $1 mil, bought $2.4 mil lost that bought $3.6 mil and now am down below $1mil again. These are not on large bets, mostly ranging from $5 -$10k at a time but just a speedy steady loss across all games. On $100k worth of bets I am lucky to return $20 k . This seems to defy the odds. This also seemed to coincide with the “Hot Deals” is this just a way to get me to buy more?
Other questions : What is the point of the treasure chest when I can purchase from the store cheaper? I just went sapphire and got Golden Knight Sapphire, it doesn’t appear to be any different than the regular Golden Knight, Is there a difference?
Hi William, Please contact the Support Team via the High 5 Help Center for assistance. It can be found by clicking on the gear shaped symbol leading you to the ‘Settings’ menu at the top right hand corner of the casino and then choose ‘Help’. You can contact our Support Team for assistance there by simply clicking on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible.
Hi. I was wondering why I can’t purchase the coins I have saved up in my treasure chest on high 5 casino? I can see the amount I have saved up, but the purchase button keeps buffering and will not allow me to purchase the coins I have saved up. Is there something wrong here? I’ve tried restarting and all that. It still buffers. Help please. Thank you.
Hi Linda, Hello, your first Treasure Chest purchase is only $3! As this is an offer outside of the coin store, the Treasure Chest purchase value will vary in price as purchases are made. The more you play, the more you accumulate, and the more valuable your treasure chest will become. You can build up your treasure chest as much as you’d like before making the purchases. The more you play, the more coins are accumulated! We hope this helps.
Doubling the Treasure Chest price is not kool. $6 was a fair price.
Hi Pamela, High 5 Casino strives to give our players an authentic casino experience. We do not alter, or tighten, the amount our Facebook slots payout for any reason to maintain our authentic gaming experience. We sincerely hope your luck turns around soon for you. We hope you can give us another chance in the future.
I know no one from High 5 Casino is going to respond, but I wanted to get this of my chest anyway. I have played Lucky Horseshoe for four days straight and have not received one bonus round. I used to purchase free money. But do you think (or even care) I will make another purchase and I can’t get anything. I will continue to play (with the free credits you are awarded) just to see how long it will take for me to go to the bonus (it is personal now), but I just wanted to let you know that you lost a paying customer.
Hey Andy, Please contact the Support Team via the High 5 Help Center for assistance and make sure to include a screenshot of your tournament card. It can be found by clicking on the gear shaped symbol leading you to the ‘Settings’ menu at the top right hand corner of the casino and then choose ‘Help’. You can contact our Support Team for assistance there by simply clicking on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible.
total of 2 games no winnings and one game not completed
Hi I’ve won a few Tournaments in last few days and got paid out, however I did not get anything for 2nd place finish and yesterday the game locked after my first spin whilst playing a $200,000 tournament and would not let me complete my spins, kept saying that im logged in on another device?. so altogether I lost 860,000 $
Hey Linda, please contact the Support Team via the High 5 Help Center for assistance. It can be found by clicking on the gear shaped symbol leading you to the ‘Settings’ menu at the top right hand corner of the casino and then choose ‘Help’. You can contact our Support Team for assistance there by simply clicking on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible.
I too experienced the fact that I did not receive the credit noted when playing this game.
Thank you for your attention to this matter.
Hi Dean, please contact the Support Team via the High 5 Help Center for assistance. It can be found by clicking on the gear shaped symbol leading you to the ‘Settings’ menu at the top right hand corner of the casino and then choose ‘Help’. You can contact our Support Team for assistance there by simply clicking on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible.
Hey Ruby, please contact the Support Team via the High 5 Help Center for assistance. It can be found by clicking on the gear shaped symbol leading you to the ‘Settings’ menu at the top right hand corner of the casino and then choose ‘Help’. You can contact our Support Team for assistance there by simply clicking on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible.
There is something wrong with Black Sails Bounty. It is not paying on the pay lines and it is not counting all the wilds.
Not sure why this game, Black Sail Bounty, is not paying out! I’ve hit several “WINS” and received nothing. I have a screen shot (cropped), but can’t send it here as far as I can see. Not able to collect wins! = No Spins!
Please let me know when you fix this and I’ll return to play!
Thank you.
Hey Gloria our engineers are looking in to this and working on a fix. Thank you for bringing it to our attention!
What is going on with Black Sail Bounty? you get the wilds every spin but you don’t the credits you should. Could you please look into the game to get it to work right again?
Hi Ashley, If you’re having trouble on your computer please try clearing your browser’s cache by holding down CTRL, SHIFT, DELETE on your keyboard and choosing to clear the cache and cookies and restart your browser. If you’re having trouble on your iPhone or iPad, press the home button twice quickly and then swipe up to close the apps you have open. If you’re having trouble on your Android phone or tablet, please visit this website for further instructions: http://www.wikihow.com/Close-Apps-on-Android. We hope this helps!
Hi Jeanna, If you’re having trouble on your computer please try clearing your browser’s cache by holding down CTRL, SHIFT, DELETE on your keyboard and choosing to clear the cache and cookies and restart your browser. If you’re having trouble on your iPhone or iPad, press the home button twice quickly and then swipe up to close the apps you have open. If you’re having trouble on your Android phone or tablet, please visit this website for further instructions: http://www.wikihow.com/Close-Apps-on-Android. We hope this helps!
Still unable to play the download version for Android. When it loads there is an error and closes…Please help
I would if I could get it to load. I contacted the support people so we will see if they can help.
Hi Jeanna, check out the High 5 Help Center for some of our FAQs that might be of some help to you! It can be found by clicking on the gear shaped symbol leading you to the ‘Settings’ menu at the top right hand corner of the casino and then choose ‘Help’. If you’d like to contact our Support Team for additional assistance, simply click on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible.
Hi Jeanna, check out the High 5 Help Center for assistance. It can be found by clicking on the gear shaped symbol leading you to the ‘Settings’ menu at the top right hand corner of the casino and then choose ‘Help’. You can contact our Support Team for assistance there by simply clicking on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible.
Hello? Is anyone there? Could you send me the li k to support please.
Every time you change something I can’t get the game to load on my Kindle!!!! It’s doing the same thing it was before when you guys said there is nothing you can do. Really?
I agree. I have been playing daily for over 2 years, but the payouts are becoming more rare. Especially since Jan 1, 2017. It took 55 spins on Shadow of the panther to win 1 small payout. And the daily spins have all been the smallest amount, 10,000, with the exception of just a couple of $20s. If it doesn’t start improving in Feb, I’m outta here.
Hi Steve, thank you for taking the time to provide us with your Feedback. At this time, High 5 Casino does not offer an option to deny new games.
Thanks for the preview games BUT is there any way of not accepting?? I currently have Lucky Rooster, Canadian Wild, Asian Adventures and Glinda Glitters – all high limit games – that I don’t want. When I go to a land or water based casino in the US, I get to choose which slots I play. If luck has been on my side, I ~may~ play the $5, $10, or $20 slots. They are usually not my first choice. I was perfectly content on High 5 playing slots but if I win a game & a high limit is all that’s available, I can’t exit out & play something else. That’s not fair. Congratulations to all who play the High Limit games but I don’t want them!!
Hello, we are sorry to hear you experienced this issue. Please contact the SUpport Team via the High 5 Help Center for assistance. It can be found by clicking on the gear shaped symbol leading you to the ‘Settings’ menu at the top right hand corner of the casino and then choose ‘Help’. You can contact our Support Team for assistance there by simply clicking on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible.
Hi Jean, Please email our Support Team at Support@high5games for assistance.
I have been playing on my Kindle Fire for a long time, for some reason I can’t get High 5 to load. I have cleared cache and data. I get to the load screen then it just exits me completely out. Any ideas?
I got a unlock spin to unlock a game. It was the game after the Lucky Rooster game. Can’t remember the games game it was unlocked but then it was no longer on the screen. So why did you take it away?
Hi VIcky, we’re sorry you’re having loading issues. If you’re having trouble on your computer please try clearing your browser’s cache by holding down CTRL, SHIFT, DELETE on your keyboard and choosing to clear the cache and cookies and restart your browser. If you’re having trouble on your iPhone or iPad, press the home button twice quickly and then swipe up to close the apps you have open. If you’re having trouble on your Android phone or tablet, please visit this website for further instructions: http://www.wikihow.com/Close-Apps-on-Android. We hope this helps!
since thursday i have not been able to play high 5,it lets me collect my bonus,but not any free spins or games,please help
Hi Dawn, We are sorry to hear that you are experiencing this problem. While we cannot look up your player account information via the High 5 Blog our Support Team will be able to assist you. Make sure to send them a screenshot of the High 5 Casino Lobby, so they can see what you are seeing. On your computer you can take a screenshot by pressing the Alt key and while holding it down, the PrtScn key. Then you can press Ctrl-V in an email and it should paste a picture of your system information. If you have questions about this, check out this site, which explains very simply how to take a screenshot: http://www.take-a-screenshot.org/.
To Contact the Support Team, the High 5 Help Center can be found by clicking on the gear shaped symbol leading you to the ‘Settings’ menu at the top right hand corner of the casino and then choose ‘Help’. There you can click on ‘Check Out Our Help Center’. Once you arrive at the High 5 Help Center, you can contact our Support Team for assistance by simply clicking on the ‘Submit A Request’ button at the top right hand corner.
Fill out the form and a customer care representative will email you as soon as possible.
how can someone who can`t get on to the games I been to the help center not getting thing done it been one month and still can`t play my games when you frist go in to the games you have the boxes that say new game waits -were sorry you get your game unlock reward earlier. go unlock the game of your choice then it say hit it and top of all goes black and you can`t get then to go does not let you click on to nothing I done all ask in the cookie brower then delete all ask still not work please help me
Hi Rod, please email support@high5games.com for assistance.
how do I get into the lobby when I am locked out ???????????????
Hi Rod, We apologize for the confusion. When you are in the High 5 Casino lobby, at the top right hand side in the gold bar next to your player level there will be a black square box with a white gear icon. Click on this icon and a drop down menu will appear. In the drop down menu click on HELP. This will give you the option to visit our Help Center or visit the Facebook Fan Page. To contact our support team, you will visit the High 5 Help Center. We hope this helps!
i dont know much about computers and I cannot find any gear shaped symble any ware on any of your pages
Hi Juanita, we are sorry to hear you are experiencing this issue. Please try clearing your browsers cache. To Clear your browsers Cache, hold down CTRL, SHIFT, DELETE on your keyboard and choosing to clear the cache and cookies and restart your browser. When you re-load High 5 Casino you should be able to see the whole lobby!
Hello, we are sorry to hear you are experiencing this issue. Please try clearing your browsers cache. To Clear your browsers Cache, hold down CTRL, SHIFT, DELETE on your keyboard and choosing to clear the cache and cookies and restart your browser. When you re-load High 5 Casino you should be able to see the whole lobby!
Hi Rod, Please contact our Support Team via the High 5 Help Center for assistance. It can be found by clicking on the gear shaped symbol leading you to the ‘Settings’ menu at the top right hand corner of the casino and then choose ‘Help’. You can contact our Support Team for assistance there by simply clicking on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible.
Hi Wayne, We’re sorry you’re having this issue. We’re investigating why this is happening and hope to fix it as soon as we can. In the meantime it might be worth trying to load High 5 Casino using a different browser. It seems to have helped a few other players. Very sorry for the inconvenience!
Hi, we are sorry to hear you are experiencing this issue. Please try clearing your browsers cache. To Clear your browsers Cache, hold down CTRL, SHIFT, DELETE on your keyboard and choosing to clear the cache and cookies and restart your browser. When you re-load High 5 Casino you should be able to see the whole lobby!
Hi Wayne, we are sorry to hear you are experiencing this issue. Please try clearing your browsers cache. To Clear your browsers Cache, hold down CTRL, SHIFT, DELETE on your keyboard and choosing to clear the cache and cookies and restart your browser. When you re-load High 5 Casino you should be able to see the whole lobby!
just want to comment on the new screen-it’s terrible-always getting bounced out to facebook page-of course it only lodas at all 50% of the time now-go back to what worked
ever since you came up with new site….It sucks For one, it doesnt want to load, and when it does, almost a quarter of the right side of screen is blocked… I sure hope you fix these problems. They are horrible.. I no longer have access to sound or no sound option. its blocked and I had it on mute, now cannot get sound! Please fix in a hurry.Merry Christmas!
Hi. Somehow I locked myself out of my account. Could you fix this for me please. This is my most favorite site to play games on. Thank you. Rod Baker
so today all your game does is ( loading, loading,loading and still loading ) for the last 4 hour’s…………..
I find the new hi 5 screen too big. Something changed in the configuration and I cannot reach all the games. I cannot clear the notifications.
not sure what braintard changed the screen…..but it does not fit on the screen any more… if it’s not broke dont fix it….this make’s the game’s harder to play………..
Hello, we apologize for the confusion. High 5-ers world wide are able to participate in H5C’s Holiday Traditions contest. To enter please visit http://bit.ly/H5CHolidayTraditionsContest2016!
Once again Canadians cannot participate. This really stinks. You sure like us to play and buy but any rewards go to US players ONLY.
Hi Cynthia, thank you for taking the time to provide us with your feedback. We’re sorry you’re having loading issues. Please visit the High 5 Help Center for additional suggestions on how to troubleshoot the issue you are having. If you continue to have issues, please click on the ‘Submit A Request’ button at the top right corner of the website to contact our Support Team. The High 5 Help Center can be found by clicking on the gear shaped symbol leading you to the ‘Settings’ menu at the top right hand corner of the casino and then choose ‘Help’.
Hi Cynthia, we’re sorry you’re having loading issues. Please visit the High 5 Help Center for additional suggestions on how to troubleshoot the issue you are having. If you continue to have issues, please click on the ‘Submit A Request’ button at the top right corner of the website to contact our Support Team. The High 5 Help Center can be found by clicking on the gear shaped symbol leading you to the ‘Settings’ menu at the top right hand corner of the casino and then choose ‘Help’.
Actually ever since you changed it so you have all that stuff with the curtains and all it’s been wayyyy slower than before you did that.. Liked it better before you added the screen with the curtain… too much stuff makes for slow uploads
I’m having the same issues as the others… it’s not my computer… everything else works fine.. just your site takes forever to upload…
Hello, We’re sorry to hear you are experiencing loading issues. If you’re having trouble on your computer please try clearing your browser’s cache by holding down CTRL, SHIFT, DELETE on your keyboard and choosing to clear the cache and cookies and restart your browser. If you’re having trouble on your iPhone or iPad, press the home button twice quickly and then swipe up to close the apps you have open. If you’re having trouble on your Android phone or tablet, please visit this website for further instructions: http://www.wikihow.com/Close-Apps-on-Android.We hope this helps!
I am having the same problem that Brenda Drew is having started the after your maintenance the other day .
Hi Ronld, we are sorry to hear you did not receive the coin package that you purchased. We take this issue very seriously. Please contact the support team via the High 5 Help Center for assistance. It can be found by clicking on the gear shaped symbol leading you to the ‘Settings’ menu at the top right hand corner of the casino and then choose ‘Help’. You can contact our Support Team for assistance there by simply clicking on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible.
On DEC. 02,2016 , I PURCHASE CHIPSFOR 10.00. AT 468,00. I HAD A BALANCE OF 70,00. PLUS MY BONSE OF 9,OO0. SOMETHING AND IT GAVE. ME A BALANCE OF 477,210.87. iT SHOULD OF BEEN 547,OOO SOMETHING. I WOULD LIKE TO BE CREDITD FOR THIS.
Hi Sherri, We are sorry to hear you are having an unsatisfying experience playing High 5 Casino. We appreciate you taking the time to reach out and give us your feedback. We are very sorry that you are frustrated. We value you very much as a player and we will certainly forward your thoughts to our developers.
I’ve had the same issues a few times
Yep! in addition, all the “Jackpot” games don’t pay like they used to either. And I only have been pain on two, both the minimum amount, and betting all my coins. So High 5, seems like this is now a trend, and I won’t be buying any more coins either, since I can’t win.
Hi Mary, we’re sorry your bonus round crashed. After it crashed, you should have received a pop-up message with your bonus coins if you refreshed your browser. If you didn’t receive a pop-up, please visit the High 5 Help Center. It can be found by clicking on the gear shaped symbol leading you to the ‘Settings’ menu at the top right hand corner of the casino and then choose ‘Help’. Once there, please click on the ‘Submit A Request’ button at the top right corner of the website to contact our Support Team.
My Bonus was not given during my spins ???: Bonus was not given
What a lie!
I feel the exact same way. The old High 5 was a blast. I’ve vowed to stop spending money on coins until they loosen up. If they ever do.
Hi Sherri, we are sorry to hear that you are having an unsatisfying experience playing at High 5 Casino. High 5 Casino strives to give our players an authentic casino experience. We do not alter, or tighten, the amount our Facebook slots payout for any reason to maintain our authentic gaming experience. We sincerely hope your luck turns around soon for you.
Thank you very much for responding!
Hi Cynthia, we apologize for the confusion. There is no free tournament this week. Stay tuned to the Facebook Fan Page for announcements on the next Free Tournament!
What happened? Have you quit giving out free tournaments? I miss then… 😦
Hi Norman, check out the High 5 Help Center for assistance. It can be found by clicking on the gear shaped symbol leading you to the ‘Settings’ menu at the top right hand corner of the casino and then choose ‘Help’. There you can click on ‘Check Out Our Help Center’. Once you arrive at the High 5 Help Center, you can contact our Support Team for assistance by simply clicking on the ‘Submit A Request’ button at the top right hand corner. Fill out the form and a customer care representative will email you as soon as possible.
Hello, We apologize for the inconvenience Fridays November 18th maintenance has caused. Due to unexpected technical difficulties we took the site down to put in a fix for the issue that some players were experiencing with their player level. High 5 Casino is up and running, please let us know if you are experiencing any issues.
Hi Wendy, We apologize for the inconvenience Fridays November 18th maintenance has caused. Due to unexpected technical difficulties we took the site down to put in a fix for the issue that some players were experiencing with their player level. High 5 Casino is up and running, please let us know if you are experiencing any issues.
Hi GT, We apologize for the inconvenience Fridays November 18th maintenance has caused. Due to unexpected technical difficulties we took the site down to put in a fix for the issue that some players were experiencing with their player level. High 5 Casino is up and running, please let us know if you are experiencing any issues.
I have just reached level 253 and did not receive any coin bonus. Also I have played quite a bit after this and my score is not going up. Keeps flashing but nothing comes up. What is going on?
u are taking a lot of time to bring the game back up so I can play I spend money to play this down time does not make me happy
november 18, are you really still working on the site??? its been all day! missing alot of my bonuses. please post on facebook if you are still down
how long is it normal for the site to be down for maintenance?
i think we should get bigger bonus money every four hours cause you have a lot of high limit games but you don’t have enough to bet on some of the games. I love playing but lately it is not fun you just hit nothing.
same for me, very hard to win at all
I agree! Not buying anymore coins. Used to be fun, but not any longer. No free spins or bonuses. Shame on you High 5!
Hi Cortazar, we’re sorry to hear that you feel that way. We aim to ensure that our players have a great gameplay experience. Like slots on casino floors, games can run hot or cold. We wish you the best of luck!
Hi Shirley, Sometimes players have hot streaks and sometimes things just don’t seem to match up. Hopefully that will change and you can start winning big!
Hat to High 5 Casino.Have to say its starts to be pretty expencive to play,just take a look at my acount so you could see!!
What is going on with the new games, I have always carried a good balance, these new games are breaking me…Guess I need to move on. Have play at H5 long time. Bonus does not pay until you hit Level 100. Might check this out. I just keep loosing….
I agree payouts are getting really bad and it’s real hard to get into some of the games also you get 99 chances to win something and half of those chances don’t give you maybe $100 if hundred points if you’re lucky I don’t play much anymore because you can’t get anything for ito
same here
Hello, Free Tournaments start at 11AM, 2PM, 6PM, 10PM, and 12AM EST!
WHAT TIME ARE THE FREE TOURNAMENTS ?
I just want to say that i used to like playing High 5 Casino, lately, it seems that the NEW games that have come out, do not pay out very good, i played the newest game, and lost all 2000,000 coins and did not get anything… so ive kinda not played very much.. i used to win a lot, now it’s hard to even hit something good like free games or a big hit, nothing, thank you for the yrs before when this game was fun. not anymore, not when you loose all your coins in one game just trying to get a bonus round. …
Hi Romeo, Please contact our Support Team via the High 5 Help Center for assistance. It can be found by clicking on the gear shaped symbol leading you to the ‘Settings’ menu at the top right hand corner of the casino and then choose ‘Help’. You can contact our Support Team for assistance there by simply clicking on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible.
Hola Pilar, Para obtener asistencia, visite el Centro de Ayuda de High 5. Haga clic en el símbolo de herramienta, que lo llevará al menú Configuración, en la parte superior derecha del casino y luego, seleccione Ayuda. Haga clic en Consulte en nuestro Centro de Ayuda. Una vez dentro del Centro de Ayuda de High 5, podrá contactarse con nuestro equipo de asistencia con solo hacer clic en el botón Submit A Request, en la parte superior derecha. Complete los campos del formulario. Recibirá un correo electrónico de un representante de atención al cliente, lo antes posible.
I haven’t been able to connect to hi 5 since October 9.No puedo conectarme,desde que cambiaron el formato tengo problemas ojala me puedan solucionar el problema,gracias
I have open a new game when I was playing H5C but it didn’t appear on the list of games at the H5C. I forgot the name of the game.
Hi William, check out the High 5 Help Center for assistance. It can be found by clicking on the gear shaped symbol leading you to the ‘Settings’ menu at the top right hand corner of the casino and then choose ‘Help’. You can contact our Support Team for assistance there by simply clicking on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible.
Hi Willie, we’re sorry you’re experiencing loading issues. If you’re having trouble on your computer please try clearing your browser’s cache by holding down CTRL, SHIFT, DELETE on your keyboard and choosing to clear the cache and cookies and restart your browser. If you’re having trouble on your iPhone or iPad, press the home button twice quickly and then swipe up to close the apps you have open. If you’re having trouble on your Android phone or tablet, please visit this website for further instructions: http://www.wikihow.com/Close-Apps-on-Android.We hope this helps!
have problem with time to collect high 5 and shake the sky
I am having the same problem and when the screen opens the game wont load.
Hi Brenda, we’re sorry you’re having loading issues. If you’re having trouble on your computer please try clearing your browser’s cache by holding down CTRL, SHIFT, DELETE on your keyboard and choosing to clear the cache and cookies and restart your browser. If you’re having trouble on your iPhone or iPad, press the home button twice quickly and then swipe up to close the apps you have open. If you’re having trouble on your Android phone or tablet, please visit this website for further instructions: http://www.wikihow.com/Close-Apps-on-Android.We hope this helps!
I haven’t been able to connect to hi 5 since yesterday
. I only get to the loading screen. I’ve tried everything on my end…..
I must agree the games are fun but you send me on goose chases this evening I shoulg have recieved 4 bonuses for High Five and got 1, Shake the sky bonus appeared but not given this is getting tiring and I sure I will not be missed thanks it feally was most of the time fun
Hola Liliana, echa un vistazo al Centro de Ayuda llamado ‘High 5 Help Center’ para algunas de nuestras preguntas más frecuentes que podrían ser de alguna ayuda para usted! Puede encontrarlo en el menú en la esquina superior derecha del casino y luego elegir “Ayuda”. Si necesitas traducirlas al español por favor usa https://translate.google.com/. Si desea ponerse en contacto con nuestro equipo de soporte para obtener ayuda adicional, simplemente haga clic en el botón ‘Submit a Request’ en la esquina superior derecha de High 5 Help Center. Rellene el formulario y un representante te enviará un correo electrónico tan pronto como sea posible.
Hola, hace mucho estoy teniendo el problema de que no puedo entrar al torneo gratis. No me lo deja abrir. Pido una solucion a este problema. Saludos.
HI Barbara, we’re very sorry to hear your bonus games freeze! If you refresh your High 5 Casino page in your browser after this happens, you will see a pop-up awarding you with the credits you would’ve won in that particular Bonus round. To be safe, please reduce your game resolution by clicking the gear icon in the top-right corner of the lobby and choosing “Low.” We hope this helps!
This has been happening every time I get a bonus lately. I click on what I am supposed to click on and nothing happens so I totally lose my bonus. Bonuses are hard to get on the game that I play so it is really maddening. I’m getting tired of having to spin up to 10 times before I get any play back too.
Hello Jane, we’re sorry to hear that you feel that way. We aim to ensure that our players have a great gameplay experience. Like slots on casino floors, games can run hot or cold. We wish you the best of luck!
I HAVE RECENTLY BEEN ENJOYING PLAYING THE CHARM AMULET JACKPOT GAME, I WOULD PLAY $16,000 TO $24,000 AND QUITE OFTEN TO MY SURPRISE WIN 3 AND 4 DOLLAR SYMBOLS WHICH WOULD BOOST MY PAY-FOR THE LAST SEVERAL DAYS I HAVE EVEN INCREASED MY AMOUNT TO 40,000 AND EVEN 80,000 AND GET NOTHING-I HAVE GONE FROM $44,000,000 to 31,000,000 IN THE LAST TWO DAYS-WHAT HAS HAPPENED??? YOU TAKE ALL THE FUN OUT OF IT-WHEN YOU INCREASE THE AMOUNTS AT LEAST 4 TO 5 TIMES THERE SHOUL BE SOME PRETTY NICE PAYBACK-QUIT BEING SO TIGHT AND LET US HAVE FUN!!
Hi Mike, If you are experiencing some loading issues we often suggest clearing your cache periodically (http://www.wikihow.com/Clear-Your-Browser's-Cache). After this please restart your browser with only High 5 Casino open. Let us know if this helps!
Games don’t load
Hello Angelle, We are sorry to hear you are experiencing this problem with our mobile app. please email us at support@high5games.com and explain the issue you’re experiencing. Make sure to include your username and your player level in the email. Our support team will help you as soon as possible. Thank you for your patience!
Hi Willie, We are sorry to hear you are experiencing some loading issues. We often suggest clearing your cache periodically (http://www.wikihow.com/Clear-Your-Browser's-Cache). After this please restart your browser with only High 5 Casino open. Let us know if this helps!
I love playing Wild Horses and I know there is another slot with the same format. Can’t remember what it is, though. Does anyone know?
i have been trying for a week and i can’t get high 5 to come on.
Hello Angelle, Please contact our support team for assistance via the High 5 Help Center. It can be found in the ‘Settings’ menu at the top right hand corner of the casino and then choosing ‘Help’. You can simply click on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible.
I downloaded the app but cannot access the actual app. It loads the high five logo screen then says no internet connection. How can I solve this problem?
Bonjour,
S’il vous plaît contacter notre équipe de soutien via le High 5 Centre d’aide . Pour se rendre au Centre d’aide , cliquez sur l’icône d’engrenage (si sur un appareil mobile , cliquez sur l’icône 3 lignes ) dans le coin en haut à droite du casino , puis sélectionnez «Aide» . Ensuite , cliquez sur « Soumettre une demande » à nous contacter . Je vous remercie.
depuis plusieurs jours , les millions disparaissent sans aucunes combinaisons !! Cela devient particuilerement frustrant et totalement ininterressant !!! Que se passe t il ?????
hi I really enjoy playing high 5 I just wish the bonus came up more
Hey Maria, make sure to stay tuned to our fan page for free coin promotions.
Send me offers to earn coins,, thank you
Hey Virginia, we’re sorry this happened to you. Please contact our support team for assistance via the High 5 Help Center. It can be found in the ‘Settings’ menu at the top right hand corner of the casino and then choosing ‘Help’. You can simply click on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible.
I have not been able to log into HI 5 ever since the transition. I have been quite preoccupied and have not had a chance to notify you earlier about this problem, but now I am getting quite concerned as to why this is happening. Please let me know what I can do to resolve this problem. I would appreciate your response to this matter as soon as possible, as I miss playing the slots, although I have been playing on my mobile as that is working okay. Thank you.
Free coins promotion
Patricia, ever notice that EVERY RESPONSE IS THE SAME?? THEY DONT CARE IF YOU CANT PLAY THE GAME UNLESS YOU BUY THEIR COINS!!!
Hello Claire, check out the High 5 Help Center for assistance. It can be found by clicking on the gear shaped symbol leading you to the ‘Settings’ menu at the top right hand corner of the casino and then choose ‘Help’. There you can click on ‘Check Out Our Help Center’. Once you arrive at the High 5 Help Center, you can contact our Support Team for assistance by simply clicking on the ‘Submit A Request’ button at the top right hand corner. Fill out the form and a customer care representative will email you as soon as possible.
Hey Patricia, check out the High 5 Help Center for assistance. It can be found by clicking on the gear shaped symbol leading you to the ‘Settings’ menu at the top right hand corner of the casino and then choose ‘Help’. There you can click on ‘Check Out Our Help Center’. Once you arrive at the High 5 Help Center, you can contact our Support Team for assistance by simply clicking on the ‘Submit A Request’ button at the top right hand corner. Fill out the form and a customer care representative will email you as soon as possible.
SORRY…I CANT PLAY ANY GAME, I WON UNLOCK A GAME AND I CANT DO THAT…ALL MY GAMES BLOCKES.
I am wanting to find out why I can’t even log in to High Five. I have the app on my mobile device and never had an issue with this. The prompt asks to connect with Facebook or email, when I hit connect, it says Facebook authorization failed. I have been using your site for years. I can’t submit a help request because I can’t even log on….Sincerely, Claire March
Hi, have you changed the times for the Free Tournaments?
Hi David, check out the High 5 Help Center for some of our FAQs that might be of some help to you! It can be found in the ‘Settings’ menu at the top right hand corner of the casino and then choosing ‘Help’. If you’d like to contact our Support Team for additional assistance, simply click on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible.
I am unable to play High 5 Casino at the moment as I have a pick a prize session open which I am unable to play as none of the ? tiles will turn around.
Hi Paul, check out the High 5 Help Center for some of our FAQs that might be of some help to you! It can be found in the ‘Settings’ menu at the top right hand corner of the casino and then choosing ‘Help’.
could you please list the levels that coin rewards are awarded. I know 1 thru 20 and 50, 100 but when from there?
THIS GAME IS BEAUTIFUL LOT LIKE ME IS OPENED MANY TIMES, THANKS SO MUST PUT MORE GAMES THAT ARE NICE. AND THAT IS OPEN TO THANK YOU AND CONGRATULATIONS CASINO HIGH 5..EN FACEBOOK IS THE NUMBER 1 …
Hey Jacqueline, we’re sorry this happened to you. Please contact our support team for assistance via the High 5 Help Center. It can be found in the ‘Settings’ menu at the top right hand corner of the casino and then choosing ‘Help’. You can simply click on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible.
i was playing sunset and i had over 5,800,000 in my points and it said i won 2,750,000 million and it didn’t pay off instead you took my 800 hundred points please return them to me i play your casino all the time and have even payed for points
Hey Jethro, your 4 hour bonus increase at Game Level 201! We hope this helps!
At level 200 do your coins increase……
Hi Tony, check out the High 5 Help Center for some of our FAQs that might be of some help to you! It can be found in the ‘Settings’ menu at the top right hand corner of the casino and then choosing ‘Help’. If you’d like to contact our Support Team for additional assistance, simply click on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible.
why does it take so long to load hi-5
Hey Lee, all of our free coin promotions will be giving out on our fan page: https://www.facebook.com/High5Casino/. Make sure to stay tuned for free coin promotions. Thank you for playing!
Hi Bert, we’re sorry this happened to you. Please contact our Support Team for assistance via the High 5 Help Center. It can be found in the ‘Settings’ menu at the top right hand corner of the casino and then choosing ‘Help’. You can simply click on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible.
I have just bought ten pounds of credit and have not received anything for my money !!!
Just wondering, because I can’t buy coins right now, like most of the other games I was wondering is there a site I can access free coins other than waiting 3+ hours to get free coins? Some site that gives out codes? Thank you! This really is a fun site to play.
Hey John, if you are still having loading issues, please do as follows. If you’re having trouble on your computer please try clearing your browser’s cache by holding down CTRL, SHIFT, DELETE on your keyboard and choosing to clear the cache and cookies and restart your browser. If you’re having trouble on your iPhone or iPad, press the home button twice quickly and then swipe up to close the apps you have open. If you’re having trouble on your Android phone or tablet, please visit this website for further instructions: http://www.wikihow.com/Close-Apps-on-Android.We hope this helps!
Hey George, we’re sorry you’re unhappy with our changes to the bet amounts. We will forward along your feedback to the team.
since when does h5 change the smaller amount you can bet?Have noticed on several of your games now one time you play you can bet as low as 100.00 the next time you have to bet 450.00????????? what kind of rip off stuff is this?If this is your new way to try and force people to buy coins I will be forced to remove h5 permanently from all my electronics.So much for taking care of the people who have been playing your site since it started.Thx for nothing h5
Ok guys. What did you do this morning. After your maintinance this morning it was a struggle to open High 5 Casino on both Facebook and on Play Real. They each opened once veerrryyyy slowly and then it took over 20 minutes to open one game on Real Play.
Now my XP home won’t open either site. Contact at johnmcnaught48@ yahoo.com
Hey Eva, please try restarting your app and see if it helps. Please visit this website for further instructions: http://www.wikihow.com/Close-Apps-on-Android. We hope this helps!
Hey Shirley, we’re sorry this happened to you. Please contact our support team for assistance via the High 5 Help Center. It can be found in the ‘Settings’ menu at the top right hand corner of the casino and then choosing ‘Help’. You can simply click on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible.
Hi Blanche, we’re sorry you’re having loading issues. If you’re having trouble on your computer please try clearing your browser’s cache by holding down CTRL, SHIFT, DELETE on your keyboard and choosing to clear the cache and cookies and restart your browser. If you’re having trouble on your iPhone or iPad, press the home button twice quickly and then swipe up to close the apps you have open. If you’re having trouble on your Android phone or tablet, please visit this website for further instructions: http://www.wikihow.com/Close-Apps-on-Android.We hope this helps!
Hey Linda, the issues have been fixed and you should be able to play Shake the Sky now. Thank you for playing!
Hey Barb, we’re sorry this happened to you. Please contact our support team for assistance via the High 5 Help Center. It can be found in the ‘Settings’ menu at the top right hand corner of the casino and then choosing ‘Help’. You can simply click on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible.
here i go again this is my 14th time trying to reach your help desk I have reached level 290 on Visit from St Nick Dec 21 and did not get my 245k as promised I have tryed to reach you without a reply and one of your player suggested I try this app please reply asap as I have put alot of money on this game to try to reach level 300 before it runs out
There is a constant repeated crash sound on my Shake the sky home page and when I play a game and win a bonus on free games it won’t continue. Help. I like playing when I build my points up.
I have not been able to fully load H5C since yesterday morning. Home page comes up and it says “loading” and doesn’t do more.
I am still was very upset with High 5 Casino. I had all my games open . My total game level was in the 300 range. I sent you a message that my wildblue account was still open for you not to close it , and you still did. After all the years and all the money that I had spent on your games. You wont let me play on my wildblue account, but you still send me bonuses on wildblue that I can not even use because your company will not let me. I hope a lot of people read this,.If you are not going to give me my games back and my money,then take my information off my wildblue account an quite sending me fake bonuses.
My high5 app in my Galaxy 6 has been frozen for several days it seems to coincide with the unlock now of the Chicago game. I love playing please fix this.
My wiah for christmas is cataract surgery so I can see more of my High 5 games. With my insurance I need $2000 deductible $556 co=pay per eye and $1600 for special lens (insurance only covers basic_ and is once in lifetime opportunity to have input. Approx $4700. I have disabled son that lives with me and I subsidize his support. I live paycheck to paycheck. I don’t want to have to have him be obligated to take care of me and couldn’t with just his social security. If I loose my sight would be dependent on him and who knows what our lives would be since I am main source of income. i would loose my job, my son drives at night because I can not see well at night to drive and had accident last Nov my fault. So that is my wish so I can continue supporting my son and myself by keeping employed.
Sincerely Loretta M Dick = Las vegas
Hi Diane, check out the High 5 Help Center for some of our FAQs that might be of some help to you! It can be found in the ‘Settings’ menu at the top right hand corner of the casino and then choosing ‘Help’. If you’d like to contact our Support Team for additional assistance, simply click on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible.
Hey there, check out the High 5 Help Center for some of our FAQs that might be of some help to you! It can be found in the ‘Settings’ menu at the top right hand corner of the casino and then choosing ‘Help’. If you’d like to contact our Support Team for additional assistance, simply click on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible.
am having trouble loading any game the light starts on the circle and just stops help!!!
My game is frozen, can anyone. Help ? I always have this problem with high five.
Hi Hester, check out the High 5 Help Center for some of our FAQs that might be of some help to you! It can be found in the ‘Settings’ menu at the top right hand corner of the casino and then choosing ‘Help’. If you’d like to contact our Support Team for additional assistance, simply click on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible.
Hey there, make sure to stay tuned to our next Tournament Tuesday promotion for updates! Thank you for your interest!
When are you going to change the games in your tournaments I am tired of playing those same games.
same thing happens to me just when i think i might get somewhere zap gone
Hi I having playing dazzing dragon and trying to reach level 150 but since I got to level 103 it does not give me hardly anything for the last 2 day all its doing is taking my coins how are you suppose to reach 150 that way I really enjoy Your playing but about to give up you give free coins to help you level up but all you do is take them away so losen up you reals and let people hit there goal or is just a way to make people keep playing
Hey Maria, we’re sorry this happened to you. Please contact our support team for assistance via the High 5 Help Center. It can be found in the ‘Settings’ menu at the top right hand corner of the casino and then choosing ‘Help’. You can simply click on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible.
I bought some coins and did not receive the free unlocked game, Why???
Hey there, the free Wild Horse tournaments are available at 11am, 2pm, 6pm, 10pm, and 12am EST, not in EDT, until November 10th. Make sure to be the first to save a spot! Thank you for playing!
you keep telling me to go to free wild horse tournament,when I go to tournament site ,its not there.why.
Hi there, check out the High 5 Help Center for some of our FAQs that might be of some help to you! It can be found in the ‘Settings’ menu at the top right hand corner of the casino and then choosing ‘Help’. If you’d like to contact our Support Team for additional assistance, simply click on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible.
I had these problems when I played High 5 in Internet Explorer. I went over to Google Chrome and I don’t have any problems with any Casino.
Hi Sharon, check out the High 5 Help Center for some of our FAQs that might be of some help to you! It can be found in the ‘Settings’ menu at the top right hand corner of the casino and then choosing ‘Help’. If you’d like to contact our Support Team for additional assistance, simply click on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible.
This happens to me a lot. I get a bonus, then it freezes. Also sometimes it freezes after I place my bet, and when it comes back, it always manages to take my bet, but I get nothing.
Hey R.G., check out the High 5 Help Center for some of our FAQs that might be of some help to you! It can be found in the ‘Settings’ menu at the top right hand corner of the casino and then choosing ‘Help’. If you’d like to contact our Support Team for additional assistance, simply click on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible.
Played Triple Raven slot and got the book bonus twice. Both times I got kicked out after a couple of spins. Later when I went into High 5, it said I was credited for my missed bonus, but my credits didn’t look like much more than when I left High 5. I think instead of giving me credits allow me to get my free spins.
don’t high 5 casino have a fan page
Hey Cindy, we’re sorry this happened to you. Please contact our support team for assistance via the High 5 Help Center. It can be found in the ‘Settings’ menu at the top right hand corner of the casino and then choosing ‘Help’. You can simply click on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible.
What’s up, High Five/ I have been trying to get in to get my bonus cash for over a half hour during my lunch hour…..I have to get back to work…you are making me lose my coins for this 4 hour period…..what’s wrong with your website/////irritating as H….
Hey Willie, please contact our support team for assistance via the High 5 Help Center. It can be found in the ‘Settings’ menu at the top right hand corner of the casino and then choosing ‘Help’. You can simply click on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible.
I would like to get my money from my old email account because I had to change it because I was having trouble with it. I have been playing this for years now and I think it would be fair to give me my money that I have won. My old email was willienyc4@yahoo.com. Please reply
Hey Linda, check out the High 5 Help Center for some of our FAQs that might be of some help to you! It can be found in the ‘Settings’ menu at the top right hand corner of the casino and then choosing ‘Help’. If you’d like to contact our Support Team for additional assistance, simply click on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible.
Hey Peggy, we’re sorry for the inconvenience. Please contact our support team for assistance via the High 5 Help Center. It can be found in the ‘Settings’ menu at the top right hand corner of the casino and then choosing ‘Help’. You can simply click on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible. Thank you for your patience!
Hey Cristal, please contact our support team for further assistance via the High 5 Help Center. It can be found in the ‘Settings’ menu at the top right hand corner of the casino and then choosing ‘Help’. You can simply click on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible.
Hey Willie, please contact our support team for further assistance via the High 5 Help Center. It can be found in the ‘Settings’ menu at the top right hand corner of the casino and then choosing ‘Help’. You can simply click on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible. Thank you for your patience!
I would like to know if you could transfer my winnings from my old account. the old account was willienyc4@yahoo.com had to change because I was having trouble with it.
why did I not get my 57000 coins in then tournament rum city???? I want my coins!!!!!!
Any one else having problems with H5 freezing up. Slow to spin in tournaments on PC and iPad very aggravating. No background apps on deleted app and reinstalled excellent wifi connection
I WOULD LIKE TO PLAY MY GAME. THIS IS A WINDOWS 8 COMPUTER. FLASH PLAYER IS BUILD IN TO IT. PLEASE LET ME PLAY MY GAME.
Hey Dean,if you continue to have issues loading your games, please try loading High 5 Casino in another browser (like Chrome) and see if that fixes this for you. If not, please contact our support team for assistance via the High 5 Help Center. It can be found in the ‘Settings’ menu at the top right hand corner of the casino and then choosing ‘Help’. You can simply click on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible.
Hey George, please make sure to reach PLAYER LEVEL 150, not the Game Level, to receive the 150K free coins ! We hope this makes sense.
is it possible for you to get the Quick Hits games? I have played them at another casino and loved it. I love you games. You are so nice if something isn’t right. Thank you.
i am way over level 150 but didnot get reward
Since yesterday only High Five Casino will not load and makes Firefox unresponsive.
I have completely uninstalled firefox and all files and reinstalled, still becomes unresponsive and firefox has to be closed.
I don’t have this problem with other browsers but I don’t like any other browsers.
Hi Maureen, please check out the High 5 Help Center for some of our FAQs that might be of some help to you! It can be found in the ‘Settings’ menu at the top right hand corner of the casino and then choosing ‘Help’. If you’d like to contact our Support Team for additional assistance, simply click on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible.
Hey Sue, check out the High 5 Help Center for some of our FAQs that might be of some help to you! It can be found in the ‘Settings’ menu at the top right hand corner of the casino and then choosing ‘Help’. If you’d like to contact our Support Team for additional assistance, simply click on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible.
Hey Peggy, check out the High 5 Help Center for some of our FAQs that might be of some help to you! It can be found in the ‘Settings’ menu at the top right hand corner of the casino and then choosing ‘Help’. If you’d like to contact our Support Team for additional assistance, simply click on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible.
I have been stuck in “unlock” for the past 3 days. I get my daily points, but can’t get past anything else — can’t go back, can’t go forward..Extremely frustrated.
I cannot play high 5 slots and do not know why it just wont come on
Let me start off by saying that I have won more royal flushes than I can count, on video poker. And I just have to say, cause it drives me crazy on how the auto hold….Holds your cards.If I went with what they hold , in many hands, especially deuces wild and joker poker, I would very seldom win…Why don’t we have the choice to turn off the auto hold?
Hey Paul, we’re sorry this happened to you. Please contact our support team for assistance via the High 5 Help Center. It can be found in the ‘Settings’ menu at the top right hand corner of the casino and then choosing ‘Help’. You can simply click on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible.
Is there a problem – I keep getting password and e-mail rejection notice – I am using the correct email and password
I have been playing on your site for months and lately every time I attempt to get on the site, I get a message stating I need the latest version of adobe flash player. I have the latest version of flash player, I have enabled everything and still cannot access your site. Please advise. Thanks
Try to reboot your computer.
Hi Steve, we’re sorry for the inconvenience. Please check out the High 5 Help Center for some of our FAQs that might be of some help to you! It can be found in the ‘Settings’ menu at the top right hand corner of the casino and then choosing ‘Help’. If you’d like to contact our Support Team for additional assistance, simply click on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible. Thank you for your patience!
Golden Sheep will not complete loading. Will you please repair this? I have no problems with any of the other games. Thank you.
Hey Linda, if you are referring 4 hour bonus, you will find out at game level 201! We hope this helps!
I also miss this. I just brought a game up to lvl 200 and would love to know what the new payout would be.
Hey David, thank you for your comments. Please contact our support team for assistance via the High 5 Help Center. It can be found in the ‘Settings’ menu at the top right hand corner of the casino and then choosing ‘Help’. You can simply click on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible.
In DiVinci Jewels, Why is the Sepia tinted woman always above the free jewel? In the left-most column.
Hey Theresa, we’re sorry this happened to you. Please contact our support team for assistance via the High 5 Help Center. It can be found in the ‘Settings’ menu at the top right hand corner of the casino and then choosing ‘Help’. You can simply click on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible.
High 5 I was very disappointed today when while I was collecting the 12pm coins and spins on my android tablet that when I got the match three card game on the first spin and I got 3 locks that I received nothing for it. all my games are open other than Empress of the Nile which I have not unlocked because I have not reached level 100 on the two games needed to get it unlock but I should have gotten the money for the locks if I was not eligible to open the new game because of the promotion very irritating it is not like I get locks every four hours and I have been trying to rebuild some money so I can play again which is difficult to do when you don’t get anything when you should.
Hey there, we’re sorry this happened to you. Please contact our support team for assistance via the High 5 Help Center. It can be found in the ‘Settings’ menu at the top right hand corner of the casino and then choosing ‘Help’. You can simply click on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible.
I tried to spin to unlock feature and was not credited for the wins one of which was a 5 and two wilds. this happened at least three times
Hey Amy, we’re sorry this happened to you. Please contact our support team for assistance via the High 5 Help Center. It can be found in the ‘Settings’ menu at the top right hand corner of the casino and then choosing ‘Help’. You can simply click on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible.
I am have an issue with it playing and I have spent a lot of my personal money on the game and do not want to start over what can be done
I have been playing every day and its been about a month since I got a bonus what gives? no bonuses no play
Lynn they took it away from me without a problem, I now have the game unlocked but don’t play it at all cause it sucks I think almost all of the games suck but 1 the only reason the High 5 Slots app is open is because my mother plays all my games for me but she hasn’t been able too since I changed my password and I absolutely refuse to take the Jewel Quest Challenge to get 4 games up to level 100 for a measly 50,000 coins is not worth it at all when all 4 of those games suck if you ask me. But I do wish you good luck if you take on the challenge.
Hey there, please click the “QUEST” button located on the top left of your lobby page to get more information. Please take a look and let us know if you have any questions.
Don’t give up! You still have plenty time to complete the challenge.
Hey there, please email support@high5games.com and our customer support team will try their best to give you more details to answer your questions. Thank you for playing our apps.
where is jewel quest
8 days to get to level 100 on jewel quest-have not opened it YET
how do i get more credits???? and where do i send the money order to get them??? need an address. ol_fox91762@yahoo.com—Jim Rae player level about 85
I miss the format that tells each lever reaps in bonus points. It is a big part of why i enjoy the games so much. Please tell the bonus points for each level on game.
Pray tell me why. With Shake The Sky for $250.00 I get 720,000,000 (720 million) points but with High 5 I only get 10,750,000 (10.75 million) for $250,00. I love playing High 5 but it costs too much.
Ken
Hey April, we’re sorry this happened to you. Please email us at support@high5games.com and let us know what happened. Make sure to include your username and your player level in the email. Thank you for your patience!
Hi there, we’re very sorry to hear this happened to you. Please e-mail us at support@high5games.com and detail your issue for us. Please be sure to include your player level and Facebook name and we’ll be happy to help you from there. Thank you very much for your patience!
twice i have won the free spins bonus on the I need a Hero game, and both times the game has frozen and no spins were awarded. Please advise, Thank you
I have not been able to log into High 5 for over a week. Can you please help.
Sorry it is now working after almost two weeks down any way later
Hey Virginia, we’re sorry this happened to you. Please try clearing your browser cache if you haven’t done so. We found a very easy way for players to do this by clicking CTRL+SHIFT+DELETE on your keyboard at once and then selecting cookies, temporary files, website data, and cache and then clear now. If you still have difficulty, please try restarting your computer see if it helps. Thank you for your patience!
Hey Bill, we’re sorry this happened to you. Please e-mail us at support@high5games.com and detail your issue for us. Please be sure to include your player level and Facebook name and we’ll be happy to help you from there. Thank you very much for your patience!
Hey Larry, we’re sorry this happened to you. Please e-mail us at support@high5games.com and detail your issue for us. Please be sure to include your player level and Facebook name and we’ll be happy to help you from there. Thank you very much for your patience!
I have been waiting for 7 days to get on but there is some thing wrong it will not let me or my wife in please fix the problem soon please we would like to play!
Can you let me play again?
I a upset every time, I add money I do not win. Also the game is running very slow. Half the time I have to go to another game.
Hey Michael, please e-mail us at support@high5games.com and detail your issue for us. Please be sure to include your player level and Facebook name and we’ll be happy to help you from there. Thank you very much for your patience!
i like the game but , this time i cant play because the damn thing doesn’t download all the way what is the problem?????? tried to down load several time all i get is the a blank page
Hey Jan, we’re sorry you’re having freezing issues while playing tournaments. We suggest restarting your browser if your games start lagging. You can also lower the resolution of your games to LOW by clicking on the gear shaped symbol at the top right corner.
Each time that I try to play the !0K game in tournament with panthers, etc. It locks up each time I try to go back and eventually eats up the time or makes me so disgusted that I do not want to continue playing. Think this is a bit unfair since I do spend money for points so therefore I feel a bit robbed.
Hey Lynn, thank you for participating in the Bombshell Beauties Challenge. If you don’t reach Game Level 150 by June 3rd at 11:59PM EST, you’ll have to unlock the game using the lobby spins or through purchase but once you do unlock it, your progress will be stored so you will start off where you left off! We hope this helps!
Hey Virginia, we’re sorry for the inconvenience. Toning down on animations on your computer can allow for our app to run better. If you go to the gear shaped icon on the upper right-hand corner you can change the quality setting to your game. Please click on “Low” to tone down your game resolution and minimize the animations on your game. We hope this helps.
If I don’t reach level 150 in bombshell beauties and you take it away, will you also be taking my level I reached in the game away too? or When I unlock it will I start out at the level I reached in the promo?
The game is running, slow Many times it will just stop on a bonus.
Hey Maggie, please email support@high5games.com and let us know what happened. Make sure to include your username and player level, our customer support team will assist you from there. Thank you for your patience!
I was plgbombshells at 3k a bet had over 6 mil and the bet jumped 7,500 and I lost my coins Please replac. TY very much Margaret
How came you do not display the credits under the games. If your game level is a 100 it was 70 credits. I reached another 100 level but I only received looks like 30 credits. I was at 7660 I thought I would be at 7730. I would like to know what the credit system change to. Thank you.
Hey Mike, we’re sorry the game has given you trouble. You should have received a pop-up message with your bonus coins if you refreshed your browser. If you didn’t receive a pop-up, please email support at support@high5games.com.
was playing Wellspring and betting 10,000 got free games then computer went offline never got to play free spins?Dont you all help with this?
Hey Barbara, we’re sorry this happened to you. Please email support@high5games.com and let us know what happened. Make sure to include your username and player level, our customer support team will assist you from there. Thank you for your patience!
Hey Angelina, we’re sorry this happened to you. Please make sure to clear your browser cache, restart your browser and be sure to have few or no other tabs open besides High 5 Casino. Changing the quality settings should also help; go to the gear icon in the upper right corner and select “Low.” We hope this helps!
I play this on Opera & the game starts connecting and them it freezes up. What is going on. I never used to have that problem. Please advise.
was playing the tourments games when it took 45 thousdand dollars of my points i want them replaced please i play this game all the time and it is just eating up my money i want this to be corrected please.
Hey Barb, we’re sorry for the confusion. We currently don’t have gifting features available on our app yet, but we are constantly looking for new ways to improve our app so our players will have better gaming experience at High 5 Casino. Thank you for conducting the survey! We hope you have a lucky day spinning at High 5 Casino!
Hey Marian, we’re sorry this happened to you. Please email support@high5games.com and let us know what happened. Make sure to include your username and player level, our customer support team will assist you from there. Thank you for your patience!
I just spent $500.00 to increase my total points-this went through, but the $31281250 did not go into my total points.Please respond to this. Thanks
In the friday feed back it asked about sharing coins with your friends how is this done?
Hey Forten, we’re sorry this happened to you. Please email support@high5games.com and let us know what type of device you are experiencing this issue. Make sure to include your username and player level, our customer support team will further assist you from there. Thank you for your patience!
Why is it that i have been asked to reconnect all the time? It’s been more that 2 weeks already that i tried to play any of the slots.
For technical issues, please e-mail us at support@high5games.com with a detailed description on what happened here. Make sure to include your player level and Facebook name and we’ll be happy to help you from there. Thank you very much for your patience!
Hey Colleen, we’re sorry this happened to you. As we do not handle credit issues here, please email suppport@high5games.com and let us know what happened. Make sure to include your username and player level, our customer support team will assist you to address the issue from there.
Hey Judy, Thank you for your feedback and we will pass it along to our game developers . Please know that tournaments are new at High 5 Casino and we’re trying out new things. Our latest update was designed to make tournaments bigger, fuller, and more rewarding with bigger jackpots.
Hey Sandra, please try switching to a different browser, such as Google Chrome or Firefox, and see if that helps. We found a very easy way for players to do this by clicking CTRL+SHIFT+DELETE on their keyboard at once and then selecting cookies, temporary files, website data, and cache and then clear now. Give it a try and let us know if you still have difficulty.
Hey Ann, thank you for letting us know what you think of our change. Tournaments are new at High 5 Casino and we’re trying out new things. Our latest update was designed to make tournaments bigger, fuller, and more rewarding with bigger jackpots. It’s time to bring the competition to the next level with higher stakes and higher prizes!
Hey Rosie, thank you for letting us know what you think of our change. Tournaments are new at High 5 Casino and we’re trying out new things. Our latest update was designed to make tournaments bigger, fuller, and more rewarding with bigger jackpots. It’s time to bring the competition to the next level with higher stakes and higher prizes!
Hey Sharon, we’re sorry this happened to you. Please e-mail us at support@high5games.com and detail your issue for us. Please be sure to include your player level and Facebook name and we’ll be happy to help you from there. Thank you very much for your patience!
Hey Colleen, we’re sorry this happened to you. Unfortunately, we do not handle credit issues on Facebook so the only way for someone to provide assistance is by emailing. Please email support@high5games.com and detail your issues. Make sure to include your username and player level, our customer support team will assist you from there.
Hey Josie, thank you for your suggestions. We will pass it along to our team for future game developments.
I participated in the Memories of Mom post but never recieved my unlock for Realm of the Sabercat
Really wish you would make it a little easier to access your Help folks. Need to find out if you are ever going to make H5C available as a download for my Kindle via Amazon? I have Fire OS 4.5.3
Lost all my money after new download! And customer service is a joke!
I have lost ALL my credits since this new update! Customer service is a joke! They don’t care how much you spend on this game, and I’ve spent way too much. I have emailed them and told them I can’t download or connect to 75% of my games and I have them all. And the games I can play just spins no payout. I can’t find anyone to help. Pretty sad game now.
dont like the new over haul no low games except 100 dollars bring back the rest. some people can’t bet 25,000 per game
I did as suggested, with no results. Winning spins give NO credits on ALL cascading games, not just Renoir Riches. It also fast-forwards when free games are awarded, giving no free spins. If this continues, it’ll be time to spend my time elsewhere.
I’m having a problem getting into the site for the last 5 days. I first thought that it was a problem with you guys but I don’t think so. Can you tell if its my website or what could be the problem. thanks
Why did you change the wagers for the tournaments????? I never get enough points for the higher tournaments. I would play the $5000, 10,000 or 20,000 ones.. They are gone. Why
I really enjoyed the tournaments until now. Entry fees have gone from 30,000 to 300,000!! Others from 10,000 to 100,000 Whats up with that??? Can’t even play anymore!
Hey Dave, we’re sorry this happened to you. Please try clearing your browser cache if you haven’t done so. We found a very easy way for players to do this by clicking CTRL+SHIFT+DELETE on their keyboard at once and then selecting cookies, temporary files, website data, and cache and then clear now. Please give this a try and let us know if this helps! Thank you for your patience!
Hey Alyison, we’re sorry this happened to you. Please e-mail us at support@high5games.com and detail your issue for us. Please be sure to include your player level and Facebook name and we’ll be happy to help you from there. Thank you very much for your patience!
No answer to my 4-8-15 comment, so won’t get my hopes too high for reply to this comment. On 4-27-15 when I went to bed I had 500,000 something points. Today, 4-29-15, I log on & I only have 400,000 something points. Who stole 100,000 points from my account overnight???????? This makes me not want to stay at this site if I cannot count on the points I struggle to collect can be taken away at whim of site. It would be nice to hear from you before I broadcast this to all my friends who play at your site.
Hey Patso, we’re sorry for the confusion. Please email support@high5games.com and let us know what happened. Make sure to include your username and player level, our customer support will further assist you from there. Thank you for your patience!
Hey Shirley, we’re sorry this happened to you. Please e-mail us at support@high5games.com and detail your issue for us. Please be sure to include your player level and Facebook name and we’ll be happy to help you from there. Thank you very much for your patience!
Hey Armand, please know that if a player does not complete their spins before time elapses for any reason in tournaments, we will autospin the remainder of their spins for them. We hope this helps!
Hey Virginia, we’re sorry this happened. Please email insights@high5games.com and let us know what happened here. Make sure to include your username and player level, our customer support team will assist you from there. Thank you for your patience!
Hey Darrell, please know that if a player does not complete their spins before time elapses for any reason in tournaments, we will autospin the remainder of their spins for them. We hope this answers your question. You can always email support@high5games.com for further help and our customer support team will assist you from there. Thank you for your patience!
Hey Sally,congratulations on unlocking all your new games. Unfortunately, the unlock can’t be saved. If you get your unlock through the lobby spin, you will receive free coins. We hope this helps!
We’re sorry that you’ve hit a cold streak while playing our games. Sometimes players have hot streaks and sometimes things just don’t seem to match up. Hopefully that will change and you can start snapping some JACKPOT wins!
Hey Irene, congratulation on reaching Player Level 300. Once a player reaches Player Level over 300, the bonus will continue to be the same. We will pass your feedback along to our team so we can continue improving and giving out special perks for loyal players like you. Have a lucky day at High 5 Casino!
We’re sorry this happened to you. Please email support@high5games.com and let us know what happened. Make sure to include your username and player level, our customer support team will assist you from there. Thank you for your patience!
I just won 1st place on Lady of Hope and didn’t get paid for it
Should have been 45,000!
I was just ripped off 1 million coins when I took my free spins half-way thru them they took 1 million coins from my total. How can this happen? I’ve worked hard playing games to have had those many coins, so you can say I’m upset with this situation. Your games have been freezing,and stalling for the last 3 days, you need to fix the problem.Will I ever get my points back?
I Virginia Gardner played Friday Feedback, but did not get any money for it
same thing happen to me just now i play all my spins and was in last place to win the high/low and this guy jerry ,didn’t play until the last seconds of the game and, and won .i think they found a loop hole ..
For the past two days while playing “Renoir Riches”, a winning spin flashes immediately into the next spin without awarding any winnings from the previous spin.
EXCUSE MY COMMENT =I WAS PAID -VERY SORRY -MY FAULT !!
I PLAYED TOURNAMENT SLOTS ~$10,000 hi~Lo Only 10 Players= at around 6;45pm =4/23/2015 = My SCORE wAS 100 Points !!Their Was 10 Minutes Left to The Game -So I Went and Played another Slot -Thinking I Would Receive The $45,000 After Time Was Up and Before I Left I made Sure I Was Lo Person The Next One Had 315 So I Left The Slot =Never Got Paid After The Time Was Over -And That Game Was Done ?
I could not open a new game even though I spun and was able to unlock one. However there were no new games (at the time) to unlock! Do I lose that spin or do you owe me?
help please. did I misunderstand H5C when, advertised if we reached game level 100 the next to be unlocked would be free. In the last 2 days I reached game level 100 on 3 games, but I was disappointed, when THE SULTAN OF FIRE was ready for play, the charge was $20. Did I miss something,
would love to play a little longer i know not everybody can win but seeing how i cannot it would be nice to be able to get more coins with out having to buy then constantly. at the rate i’m going i might as well go to the real casino and lose my money there
WHY AREN’T WE GETTING OUR PLAYERS LEVEL UP BONUS ANYMORE, USED TO GET THE BONUS E3VERY 4 HOURS, IS THIS TAKEN AWAY ALSO IF SO YOU’LL BE LOSING A GREAT CUSTOMER, ALSO I AM ON PLAYER LEVEL 306 AND THE SPINS AMOUNT WHEN LINED UP ARE THE SAME AS IT WAS ON LEVEL 300 IS THAT WHERE THE EXTRA BONUS POINTS END ?
Hey Jon, we’re sorry this happened to you and thank you for your suggestions. Please email us at support@high5games.com and let us know what happened. Make sure to include your username and your player level in the email, our customer support team will assist you from there. Thank you for your patience!
I just played a tournament game. I wagered 30,000 for a prize of $135,000. I won the tournament, but received a prize of only $54,000. This was because the prize pool was shortened because you could not attract enough players. This is BS. I would have never have wagered $30,000 if the maximum payoff were only $54,000, and the fact you could not attract enough players should not penalize me, but perhaps should suggest you should promote your product a little better to fill the games up, or not offer them at the time you have insufficient players.
Jon McDaniel
YES it IS
Hey Maryann, please try restarting your app to see if it helps. If you still have difficulty, please make sure to email our customer support team. Make sure to include your username and player level, our customer support team will try their best to assist you from there. Thank you for your patience!
Hey Sandra, please email us at support@high5games.com and let us know what games you are referring here. If possible, please include a screenshot, our customer support team will further assist you from there. Thank you for your patience!
Hey Kenneth, unfortunately that was spam that was left on our wall by malicious companies and/or players. It was not an official promotion from us; all of our promotions will come in the form of official posts on our page by us. We try very hard to keep these off of our wall but sometimes one slips through. Please be sure to scan your PC for viruses, as you might have been infected by clicking on that link. We’re very sorry for the inconvenience!
Just got a post on face book saying win $ 1,000,000 (coins )at High 5 Casino. is this a scam ?
im having a problem connecting to high 5 games I keep clicking to re-connect but it doesn’t work help
I want to know what this means on some games: in the left hand corner I have a couple of games that say 50 points and 35 points. Please let me know
Hey John, we would like to look into this issue for you immediately. Please email us at support@high5games.com and let us know what happened. Make sure to include your username and player level, our customer support team will assist you from there. Thank you for your patience!
i played a tournament with 10 players for an entry few of 10,000 on lady of hope at 10;40 pm on april 16. I came in first and the last person (bonnie nanez) did not play her spins-so i came in first and wanted my 45,000 credits. but the game said you are not a winner. now how can that be fair-it was not my fault that the other person did not play her spins and came in last-i came in first with 920 credits. so i would like my credits please. or have i discovered a qlitch in the game and should post it on facebook . thank you in advance for your help.
Keep spinning! Your next spin might be your JACKPOT wins!
how can that be when they don’t give no points to play don’t play it any more
Hey Greg, thank you for playing our tournament games. Please note that if a player does not complete their spins before time elapses for any reason in tournaments, we will autospin the remainder of their spins for them. We hope this helps!
Thanks H5C for paying off enough that I can play these games that I really enjoy at a higher level! It’s been a great two days…hope it continues!
I really like the tournament play especially the high/low games. But I have found that people are entering the tournament and not taking any spins in order to receive the low amount. Can this be fixed by requiring a minimal amount of spins to be required?
Hey Linda, we’re sorry you’re having a rough time. As you may have noticed our games have much higher-end graphics than other casino apps. Bonus rounds often contain even more graphics that can be very overwhelming for computer systems. We do not want to compromise the visual quality of our games nor the playing quality. Make sure that when you begin playing at High 5 Casino or Shake the Sky you clear the cache of your browser and lower the resolution of your games. You could also keep the amount of tabs open at a minimum, preferably only having High 5 Casino open. If you notice things slowing down, restart your browser completely. Hope our suggestions help. Thank you for understanding.
We’re sorry for the inconvenience earlier. Our game developers have looked into the issue and gotten it fixed. Please try refreshing your app page and you should be able to play. Thank you for your patience!
Having problems with going to the bonus in ALL the slot games my computer shuts down will not complete game! Help I play tournaments and cant enjoy the completion because never can finish playing! All of your slot games (STS)that have a bonus STOP, so I am very upset that I have to STOP get out and wait until YOU send me a notice that you have given me credit!!! NOT FUN AT ALL!!! If YOU are having problems with YOUR programing WHY should I continue too play!! thanking you in advance, Linda DeLosSantos
why can I not collect my 8 ‘o clock bonus on highfive and shake the sky?
Hey Virgina, we suggest restarting your browser if this happens and also make sure to lower the resolution of your games to LOW by clicking on the gear shaped symbol at the top right corner. If you still have difficulty, please email support@high5games.com for further assistance!
On High 5 the picture is to big, you can not see the whole picture of the game.
Hey Kathy, please try refreshing your app and see if it solves the problem. If you still have difficulty, please make sure to email support@high5games.com and let us know what happened. Make sure to include your username and player level, our customer support team will assist you from there.
High 5 Slots are not connecting. It acts like it wants to and says connecting but no way Is there some problem or is it me?
New format is OK, but I am missing how much each level reaps in bonus points. Example I worked hard to move a game from level 62 to level 70. Old format told me I earn more bonus points for level 70 vs. level 62. Has that reward bonus system been done away with because my total bonus points didn’t seem to change & now there is no way to check. Does it matter anymore what level a game is at????
I have tried to play your tournament 4 times I played one they took my money but only let me play the first one nice gimmick to get us to buy more credit
Hey Bert, please email support@high5games.com and let us know what happened. Make sure to include your username and player level, our customer support team will assist you from there.
Stupid question .. Say I am playing hi-low and let the time run out without using any of my spins?? do I win because I have 0 points??
I just logged in to play the slots and my coin total is 2 million coins less than when I logged off 24hrs ago. Has anyone else had this problem? I’ve played a long time to get to that coin level and wondering what can be done?
What happened to my 3Million tokens I had,all that was left is 17000,please let me
know what happened thanks Bert
Hey Valda, what list are you referring here?
why have i been taken off the top of the list,because i have made a comment
please explain i get this interupting my game then when i go to another game and it comes up again&again&again i cant play any more [-13 unable to do slot spin insufficient permission]
I too agree All it does is suck up my coins
Play less the 30 seconds on new game NO PAY OUT AT ALL you suck High 5…!!!!!
why do they keep shutting off the games Sometimes I can play longer I just wish it worked like bbefore
the new stuff sucks i have been droped 5 times since the new faze started i keep getting a message cant procede no permision found i wait 10 to 15 min and i have to start againand i lose the spin points i was doing
Unable to get on to games on iphone and ipad. Dont like layout on computer. Sent email to support 3 days ago and still no solution.
Hey Judy, please know that the four hour collect button is now conveniently placed below your lobby spins. Please let us know if you have any further questions!
how do I collect my game credits?
So disappointed that you have screwed up a great site .I have a hell of a time getting it to work since you put on the tournaments.
This new program has wiped all of my post and family and friends. I am at the beginners level and I want to delete this
wHAT HAS HAPPENED TO ALL THE GAMES THAT I HAD OPEN?I HAD FOUR OR FIVE PAGES OF GAMES OPEN AND NOW I CANT FIND THEM.beryl-goggin @yahoo.com .au
My Husband and I are not happy at all with your new look, or new play. It’s much harder to see, I don’t understand why, you keep changing things, It was easier to collect before, easier to find the game that you want to play, It’s almost imposable now to find the, favorite game, with the some what slide. come on people. You have to know that, there are players out here that are older, or have vision problems. That when you change things up, there not happy, if you could have heard my husband all day, you’d know. Two unhappy Players. Pattygbkinstl@att.net . Plus I don’t like this new bragging thing on the left of the screen. I don’t want to see this stuff.
What are you people doing to High 5 why can not leave games as they are you keep changing for the worst it used to be fun but it is becoming very boring and by the way what happened with the opening of the game at 150 level. I am not one of them but there are family members that are passed that level and the game is not open.My wife went to check and she has to buy which is stupid or get the locks .When you promise something keep your word or don,t make promises you can not keep
Many thanks
Fern
What happened to the free game with 150 level? I have not received the free game but notice it is for sale for 5 bucks. What the heck?
I thought the new game was open to anyone who had reached level 150 by March 25/15 mine is not unlocked
l dont like your new set up due to writting too small in the way of my credits
I found out you are giving people 30,000 because of the new tournaments to try but I didnt receive any… is there a reason behind that?
what is going on at 5HC First no 8;00 then no 12;00 and I sigh on at2;15 and its all changed and its all changed around I don’t know heather or not I will get a replay
Totally agree! It’s too bad, cause the games are alot of fun.
Wow, you are lucky to have that many credits. How did you do it without buying them. I got to a million once and lost it all in 5 mins. Love the game but cannot get ahead, all I do is collect to try and get enough coin to play with. Sigh!
Hey Betty, we’re sorry for the inconvenience. Please email support@high5games.com and let us know what happened. Make sure to include your username and player level, our customer support team will assist you from there. Thank you for your patience!
trouble playing- the % circle not working properly and if I do get the game I can’t reduce bet-can’t play games. vid poker works ok and can collect money-help
Hey Wendy, we often have special promotions and contests for our players to win and earn additional FREE coins. Please check our Facebook community page often for these time-limited special promotions!
Hey Marian, we’re sorry this happened to you. Please email support@high5games.com and let us know what happened. Make sure to include your username and player level, our customer support team will try their best to assist you regarding the issue. Thank you for playing!
I accidentally deleted my games on Saturday, Feb. 28 and when I reloaded my High 5 casino, it went all the way back to level 1. Is there any way you can help me get back to where my levels were on Friday, February 27?
Would love to play more but can’t. All I can do is collect everyday and try and build up enough coins to play with. C’mon H5C give bigger bonuses or loosen up the slots.
I am in agreement as well with your comments. Love the game, but cannot play as much as I would like to because I am always low on coin. All I do is collect everyday to try and build up a decent balance.
Wendy
Thank you for your feedback. We’re just giving our players the option to purchase games if they choose to but everyone still has the same chances of unlocking new games using the lobby slot.Good luck! We hope you unlock it soon, it’s a beautiful game!
Thank you for your kind words!!! We wish you the best of luck today!
Hi Casino gaming IS the best REAL TIME SLOT experience on the web. Go to any Casino and anyone will find that the slot machines there are just as frustrating and stubborn as the ones on Facebook. If your not winning on one game, choose another (there are only 100+ to choose from) and one is bound to fall upon one that is “HOT”. I personally get frustrated almost every time I gamble, no matter the format used; it is part of the gaming experience and makes thar big win that much more special…. vary your bets as well, do not stick to the same one spun after spin is another hint I use. It is entertainment regardless live or virtually, and nothing is guaranteed…. So thanks H5 for continuing being my favorite gaming site…
I wont buy coins when I cant win enough to play the game…………….NOW they want you to BUY games for 20.00????? cold day in HELL…I will find another game!
Hi Paula, we are sorry to hear that you are having an unsatisfying experience playing at High 5 Casino. High 5 Casino strives to give our players an authentic casino experience. We do not alter, or tighten, the amount our Facebook slots payout for any reason to maintain our authentic gaming experience. We sincerely hope your luck turns around soon for you. We hope you can give us another chance in the future.
i totally agree with you
just saw it’s waiting for moderation.. I guess ppl can’t leave anything negative on here or else they’ll delete it before anyone can read it.
This casino site is the worst for payouts. I just spent almost $30 for 15 minutes of entertainment.. Hell, I should take that money and spent it at a REAL casino instead of some fake coins. Will never do this again. Every time when there is a promotion going on, the machines are tight for both payouts and bonuses are far and few in-between. A way for them to rob people’s hard earn money because they pray on people who enjoy the games and want to win the so call challenge.. That’s when they rake in the real money and what do you get in return? an unlock game.. they can’t even gave out free coins if you beat the challenge.. and the challenge is only focused on people who are closer to that level or else they be spending hundreds of dollars to get it with a reward of an unlocked game.. what a joke. No wonder they don’t have a rating system on here. Only positive is that they have the nicer games than other site but these nicer game don’t mean ANYTHING on the net cause it’s FAKE machines that pays out FAKE coins.
Bonsoir
A croire qu’il n’y a que ceux qui lisent l’anglais, qui peuvent savoir le contenu de votre blog. Je suis un bon vieux ” FRANCAIS ” qui ne connais rien en anglais, donc je ne sais jamais ce que vous demandez. Alors ” DOMMAGE ” pour moi, mais que de regrets je peux avoir alors qui serais si simple pour vous de mettre une ” TRADUCTION ” !!!!!!!!! Je suis très triste.
A vous lire MERCI
Please email us at support@high5games.com and we’ll help you from there.
Does anyone ever get an answer from this blog – I see comments that have been left stating that people cannot connect “why does it say connecting. . . . BUT NEVER CONNECTS !” but no body has responded to say what the fix is – where do you go to find out what the ongoing problems are and how to fix them. You can’t play the games if you can’t get them to load. If you can’t keep your players coming to the table I think you have a problem High 5!!
I CAN NOT PLAY BECAUSE THE GAME HAS NOT UNLOCKED IN A WEEK, MY LEVEL IS HIGH
Tomorrow will be 5 days I have been stuck on this spin, everytime I go there it tells me to go unlock a game..what???I have unlocked all of them. It will not let me spin..what is going on??
I have been playing the Green Machine off and on today, got to level 101, but still don’t understand the game. How do you get to play with other colors? The only one I can get is the orange one.
why does it say connecting. . . . BUT NEVER CONNECTS !
since this morning shut down for maintenance I cannot connect, page comes up but will not connect
Does High 5 support Microsoft 8?
I am not able to access games. It just keeps saying loading.
I can’t get into La Torera Roja. Initial spin stays on 10
There is a lot of commotion going on in the comment boxes for this Glamorous Getaway challenge and I must agree, it is so confusing. Do you suppose you could post something for all of us loyal customers to understand it!
You are so right post on line
I agree
I’m uncertain where a comment should actually be left. As much as I enjoy the H5C games, the fact that all of the games have been tightened down to the extent that I can no longer maintain a decent balance to play, even though I play the way I always have. Please share if this is the way it will continue to be so I can look for another more generous payout place to play. It seems success has gone to High 5’s head, and we who have made it a success are being driven away. What a shame. Please reconsider how the games pay out.
bonjour high 5 j ai acheter pour $ 100.00 et je n ai pas jouer une journée et tout perdu dites moi ce qui se passe
merci
I agree I will NOT buy any coins……I have over 5 millon credits so if I cant spin to get the game unlocked….then I will not play it……simple eh??
I would play in the new contest but I will not buy coins to get into game to play it I have 3 spins 3 or 4 time a day and still have not been able to unlock new game every game has been played over 33 games over 100 or better the rest are over 50
I wonder if you could slow down the player and game levels any slower.
I am having problems also, with High 5 on Facebook. However, I found I can access it on “my apps”, thus able to get my bonus points and am able to play.
3 days in a row and I still cannot access high five from facebook. What is happening?
I am still unable to access h5c
Hey Dave,
Please email support@high5games.com and our customer care team will be able to assist you. Happy New Year!
I have a new iPhone 6 and am wondering, since both my wife and I play High 5 Casino, how can I change users so that both of us can play on our own Profile ?
Anyone of any help? webby56@golden.net
Thanks, Dave
Hi there,
Please email support@high5games.com and they will be able to look into this issue for you.
I have purchased some coins previously thru facebook. I noticed that a purchase was made on 12/26/14. I did not make that purchase. I thought all purchases were secure.
can’t plkay new game mystery train. it won’t let me on at all
why can’t I play new mystery train it freezes I got to play 3 games in background but it froze now it will not run at all
Was playing mystery train until level 44 they shut me down can get on any game but that one
why won’t they let me play that anymore.
fix your games and maybe I will buy chips. they take too much time to load then go blank. Why???????
I got the locks to unlock Thunder Road finally but got cash instead
Why can’t High 5 be more like Shake the Sky and give out more bonus credits than they do.
Hi 5 works well, Shake the sky does not…very slow. took 2 days to clear the pick a prize. Kept playing mysic but never opening new selection. What gives? Been slow like that ever since you up’d the game to 45 billion points. Will not play again until resolved. Same on 3 computers I own…e-mail me when fixed….thanks
The site takes 5 times longer than before the new format . love Hoot loot and Liger loot . They my highest two game levels in that order
i would like betti yetti
How come the games come through on iPad 4 and just says loading and does not load on the ipad 2. It has been like this for three days already…
I have not been able to play the big game every since you opened it and now I am having the same problems with bolly, the big show , mistic flowers, the circus every time I go to these games they start and then I get a freeze screen and it is not my flash drive. I don’t know what is wrong with these particular games. please fix if you can if I can’t play them then remove them.
I could not unlock a game.
Howw long before this fixed? Cant get into the games they wont load cant collect any coins..Its you not our computer or our server..This has been over 2 wks now…
I am unable to download high 5on my phone I had it and deleted was told purchase are possible but know I can’t even download the whole app
hi habe einproblem ich kann hihg 5 nicht laden und wenn es klappt dann erst nach ner stunde oder so warum braucht das bei mir so lang kann mir einer helffen
I HAVE BEEN PLAYING HIGH 5 GAMES FOR A VERY LONG TIME; HOWEVER, AS OF LAST WEEK, I CANNOT CONNECT TO YOUR SITE. I, NORMALLY LOG IN, THROUGH MY FACEBOOK ACCOUNT AND NEVER HAD ANY PROBLEMS. NOW, CAN’T LOG IN AT ALL. ANY SUGGESTIONS?
I agree. It’s much easier on the android app to do this. Please fix on the desktop. Thanks.
Cannot play High5 anymore. Gives me an error message “Sorry you couldn’t unlock your game.” and I can’t open anything or unlock a game or Spin. Please correct the problem.
I want to know what happened with the last update and my having to start over with no points, I had over 3 million at the time. I know others were upset and lost their points as well, but I have seen nothing from High 5 on this. What’s the deal????
Same here…:(
Can’t connect to the games…What is going on???
I like playing games on High 5 casino but have not been able to get on the site ever since you changed your home page. Can you correct this problem .
While playing Rum City I had free spins. I got three locks and got nothing. I’m at level 170
whats up with the games not loading
I have never had many issues with H5 or STS. I have seen other sights add the ‘Big Wins’ type of screen and then to tournaments. It is a distraction from the primary reason I play the games. It also has already effected at least the pages our free spins and various games are on. They are smooth no longer. I utilize the full screen mode so am unsure how it may effect regular game play and am not interested in testing the waters on my dime. It is sad to see that H5 – STS has begun to jump aboard the chaos which are other gaming sights. Take a Poll, I doubt most care though the true gamers do. We have several options for the absurd reason of bragging already or to vent issues, or share in a fun win. My vote is to take away the clutter, not add to it, he reason it has worked thus far is that these ARE real slots, and have compromised that already with the unwanted “High-Stakes” games. Add the same game’s that are high-stakes in original form as well so people have the option to play all games at any time and then you will be doing something everyone would like to see. And for God’s sake, whose bright idea was it to implement the amounts on STS, I dislike that as well and isn’t close to REAL SLOTS. Get back to basics and again, if you must have high-stake machines, have ones to that all can enjoy, and get rid of the big-win pain………..
Is there a way of removing the BIG WINS – it is annoying to have more on the screen and I choose the option to HIDE it but it keeps coming back – also I keep choosing to have my games assorted according to LEVEL but it defaults back to FEATURE …..
wHY CAN’T i GET HIGH 5 GAMES TO CONNECT ANYMORE? tHIS IS SO IRRITATING.
if I uninstall it from fb…then reinstall I lose all my coins…and im up over 800,000 coins and past level 70…don’t want to start all over again….fix it please
haven’t been able to get on at all….keeps saying connecting and I don’t get any further than that…..but if you goto their regular website…I can get on but start at level 1….fix the servers please
Amendment to the upper comment: I found a pull-down menu that I can use to sort games by preference – one of those is by LEVEL. Interesting concept. Now if you have a way to sort games by attributes (i.e. Ways to Win, Super Stacks, Tumbling Reels, Bonus Bucks, etc.) that would be awesome! Still wondering why the BIG WIN widget is there, though.
Level 144 – All games unlocked and well over Level 50 per game. Today you made some changes to opening screen. I use to have all my games in order from highest to lowest level. Now they’re all over the place in position. Also, what’s with the BIG WIN widget on the left? It doesn’t expand enough to see the whole thing – BIG WIN is cut off going into SHOW button – and the BIG WIN shows like $66 being a BIG WIN. I don’t see the point in it.
I was at level 187 yesterday, now I am at level 1 and all the games are locked.
Have not been able to get the games to come up on this site since 9-17-2014. please do something so I can play the games.
i can get on the other games just not high 5
my pc said it crashed my husband also cant get on the games
i know right?? i cant get the game to load either?? somebody help??
hey gang its been 8 hours since you went down when is a fix comming …..cant connect …no collection for 8 hours ???
How do I get my credit card info off of your website???? I have asked before and no reply???
high 5 casino real slot has been restricted
Are H5G and STS down? Can’t access from either site
would like to see when on the boxes you pick that if you get it in the first 3 picks you get 10 xs the points and 4th pick 9xs and so on
I play high 5 daily and make sure I collect my bonus every 4 hours. High 5 is not loading and I have lost out on 2 of my bonus is something going on. I am able to get shake the sky why can’t I get high 5 it is my favorite game sight please see if you can do anything thank you
why is it that twice in 4 days I haven’t received my 4 hourly credits at the very same time each day I just went to get them and no credits or spins just a 3 hr 56 minutes until next lot and everyone else got theirs it really sucks when you are on low credits anyway please fix it so I can continue playing
You people at high 5 casino keep doing what it is your doing i like most if not all #1 fan inthewoodyard@ymail.com.
got a facebook giftcard said it was redeemed but didnt get the credits it was bought 8 15 2014
Since your down time for maintence, I have not been able to log in and play the games. I am about to delete you from my devices. One very unhappy customer.
high5casino allways never loads,,its so irritating,,
to change your bet it would be so much nicer if you could hold done the pointer rather than having to click, click, click! Is there an easier way to change it?
try restoring your computer to before the 7th August
Still will not load on my ipad thinking of deleting and never playing again!!!!
I used to enjoy playing High 5 games. The graphics are excellent. I have regularly bought chips to continue playing, but lately the game is forever struggling to connect or offline for maintenance, after which one cannot see a difference when it is back online. I have no connection problems when connecting to Facebook or other games on Facebook. Furthermore, it used to pay out decent amounts when one won bonus spins, but lately the payouts are pathetic. High 5 is never offline when one wants to purchase chips but forever offline when one wants to play. As soon as a game starts paying out, the screen freezes up and thereafter there are connection problems. When one can connect again, the same game simply stops paying. I cannot understand why some games have become high limit games. Surely it has to be the gamer’s choice of whether he/she wants to play big?! These are social games, for crying out aloud. We are not playing for real money. Can’t the games be more user-friendly?
Shake the sky is slow and the free spins are a pain. High 5 and Shake the Sky are developed by the same people; why is there such a big difference in the gaming experience?
On your Facebook advertisement, you ask: “Why play anywhere else?” The answer is simple: better payouts, less maintenance and offline times and more user-friendly games. The graphics are excellent, but we need more than good graphics to continue playing these games.
It used to be great fun playing these games. Please do not mess it up!
I have not been able to play since Thursday Aug 7th – just wont connect and neither will shake the sky – very very frustrating because I have no idea what is wrong – worked fine a week ago and now nothing
whats up with the games not loading, its getting old
Help! I have two (2) iPads, one for myself and one for my husband, though both were under my e-mail address of “terbear48@aol.com”. My husband played High 5 Casino under “Guest” and I played under logging in using my e-mail address and a password. Last Thursday, both of ur iPads went blank and would not let us play. Finally, yesterday, my husband Bill’s iPad was able to get on to High 5 Casino, but with my 825,000 and some points.. My iPad refused to log on the program. I went in and changed his iPad to his g-mail account and it set him up at 10,000 points and he lost over 800,000 points on his account. Can you please help us get back to playing? Thank you, Terrie Miller.
how do I use the codes to collect the bonus
I love playing in the High 5 site; however, I am getting frustrated because when I reached level 200 on Hoot Loot, I received 100 coins every four hours. I reached level 200 on Gypsy about a week ago and am still getting 70 coins. Keep up the good work with the new games, but I would like a reply regarding the payout on level 200.
I’ve been locked out for three days now because the pick a prize is froze up and will not let me get paced it what can I do to free it up and start playing again
Time to bring in a Pro ie a teenage computer expert
im having the same problem
You have the best games online WHEN they are working OK. How long is this repair job going to take? We have already been waiting over 24 hours. I believe that you stated a few hours. Not really very good at all……….
What happened to the app page, I was looking the place where I can get on and receive the 10k bonus you were giving, Its not available on any of my other net accounts or my other facebook account.
I had to update yesterday before I could play. Now it continues to say to check “connection”. Nothing wrong with the connection as I get on Facebook and the Web with no problem. Does anyone know what is going on? I have an IPhone. Thank you.
I have played the High 5 Casino for a long time. Yesterday it would not allow me to play till I updated. It will not load now continuing to ask me to check my connection. There is not a problem with my connection as I am able to search the web, play other internet games, and get on Facebook. I need to know what is going on with the game as if it is going to continue to be unavailable, I will just delete. I have an IPhone . Thank you.
Bummed I can no longer play without updating Flash Player – which would mean updating my OS. Not an option at the moment.
the game went into maintenance mode this morning. I have now been waiting over 7 hours for the game to be fully connected. Help
I AM NOT GETTING CONNECTION TO GAMES
Frustrated with all of the down time encountered with High 5. It states it will be down for few hours and still down after 5 hours. Missing the bonus coins is frustrating as well.
Hi i can no longer play High 5 as it keeps asking for my credit card details if i hit not now it keeps going back to exclusive offer, this has never happened before. i’m on playing level 93. Hoping you can help me with tgis problem. Thanks
Hello…most of my games on Shake The Sky are High Limit games, I can play only 1 or 2 spins then my $$ is gone…what happened to regular limit games? Please help…
I does not indicate
i play your game every day but my return bonus is not always right. What is the problem?
play your game every day but my return bonus
Hello. I am a huge fan. my fav on fb, HOWEVER I WOULD LIKE TO ADDRESS THE PAYOUTS. I APPRECIATE THEM. HOWEVER I REALLY FEEL U SHOULD HAVE A LARGER PAYOUT FOR GAMES OVER 201. U KNOW HOW LONG AND HOW MUCH MONEY AND TIME IT TAKES TO FILL A LEVEL OVER 200? PLEASE PAY A BIG PAY OUT FOR OVER HIGHEST LEVEL. I STILL LOVE TO PLAY MY OVER 201 SLOTS. I LOVE LIGER LOOT. NEVER PLAYED MUCH UNTIL DISCOVERED HOW HIGH IT CAN PAY. AND SURPRISE TO ME STRIKING TIGER THOUGH SLOW TO WIN HAS HUGE PAYOUTS. I LOVE THE KISS OF THE ROSE, MAYBE U COULD DO A FLOWER THEME? ALSO THUNDERING BUFFALO AND WELL SPRING ARE MY FAVORITE KINDS OF GAMES. I LOVE OCEANS GLORY FOR THE ART AND MAJESTIC SEA. ALL OF YOUR ART EXQUIST EXCEPT MY LAST PAGE, THE SPANISH BULL FIGHTER CAN’;T WIN AND ONLY LADY PRETTY. THE RUNNING MAN DO NOT LIKE, DO NOT LIKE THE PATRIOT ONE OR HIGH LIMIT PATRIOT ONE. IT SEEMS THE HIGH LIMITS PAY THE LEAST COST THE MOST. I PLAY HIGH LIMIT ON ALL MOST OF THE TIME. I LIKE IT TO BE MY CHOICE, OVER ALL, I AM SO CRAZY ABOUT YOUR SLOTS I DONT PLAY OTHERS ANYMORE JUST SEND FRIENDS COINS. I COMPLEMENT U ON YOUR FABULOUS ARTISTS RATHER GRAPHIC DESIGN, PHOTGRAPHS ,OR ART. FOR ME IT KEEPS ME PLAYING ALL DAY AND NIGHT LONG. HAVE TROUBLE LEAVING. YES I AM ADDICTED. ALSO CELTIC ONE WILL NOT PAY ME ANYTHING, NOR THE NEW SPANISH BULLFIGHTER, MAYBE U WERE IN A HURRY TO GET GAME UP BUT IT FALLS SHORT OF YOUR USUAL EXCELLENCE.
I REALLY WANT TO SAY AGAIN, PLEASE REWARD IN PAYOUTS EVERY 6 HOURS FOR YOUR 0VER 201 LEVELS. I APPRECIATE THE PAYOUTS NOW. BUT AS I PLAY MORE AND MORE, $7,440 PAYOUT COULD BE ONE SPIN FOR ME. I LOVE THE LEVELS TO REACH FOR, IT MAKES IT SO MUCH FUN. BRILLIANT IDEA. HIGH FIVE. WOULD BE LOST WITH OUT IT. HOPE I DIDNT SOUND TOO NEGATIVE..
THE RODEO ONE AND JAZZ ARE SO FUN TO GET THOSE HORNS POINTING AT EACH OTHER AND THE ARROW.S. THEY ARE EXCITING. ALSO LOVE CHOOSING HOW MANY SPINS ON FREE GAMES. I LOVE YOUR HIGH FIVE. THE ANIMATION OF THE CATS AND LIGER LOOT FUNNY. I LOVE THAT. THANK U TO U SUPER INVENTORS AND ARTISTS. U ARE TRULY GIFTED. THANK U VICKITAROT@YAHOO.COM. I HAVE TROUBLE GETTING MY EMAILS. FB WORKS FOR ME.
I have not been able to access H5C for last 4 days, says check the server and try again. My server is fine. Also, when I play on my laptop, it will not accept payment from my card but the iPad will. One more thing, I used to get the same H5C on my laptop (coordinating with my iPad) and now it has started me all over.
I am so frustrated!! for two days have not been able to load high 5 or shake the sky. They are my favorite casinos, I played them faithfully. Please, please someone help me.
Still waiting also…..when can we see, high five for android???? Thanks❇❇
slm bu oyunlar çok güzel
When will Shake the Sky start giving the free spins and bonus every 4 hours, again?
h5C just want to say thank you for the games the free coins,The many hours of fun.Always eager too play the next new game.Lance
Why is Shake the Sky no longer giving the 4 hour bonus and free spins? It registers that there will be one in (say) x hrs and x minutes, but when the time is up, it just repeats the message without giving the free spins and bonus.
I play Shake the Sky a lot. Is there a way you can put the games in order by level, like the ones on High 5, and also make it so we can bet down if we desire. Thank you
… now, after finally getting in, at least ONCE, both accounts on face book and home sight say they don’t recognize my e-mail and/or password. Problem started because of the insertion of the poker game …. Please fix
am having difficulty in getting into STS. Both the non face book & face book casinos just keep going over and over title page. was working fine at 3:30am this morning July 24. please let me know when fixed or what I should try…. thank you, Ed
I am deleting this game! I have played H5C for a long time but now cant win anything no matter how many coins I play! I will not buy another coin from you and am taking my money to another site on the internet!
about 3 or 4 o’clock this pm, i got 2 unlock and 1 wild, the green diamond, but it didn’t get any game unlocked. your attention will be greatly appreciated !!!
The last 2 days I was playing Desert Rose and Rev It Up. While playing Desert Rose I hit free games, twice, and the screen froze and I didn’t get my free games. Upset, I quit playing that night thinking it might have been my computer. Today I figured I would try playing Rev It Up and I hit free games. Again the screen froze and i didn’t get those free games. So that’s 3 times in 2 days. I really like playing High 5 Slots, but if it happens again I think I’ll take my slot playing somewhere else. Hope you can help me.
Why does it take so long to get free games especially on the last 2 new games? One game I had to get to level 54 before any free games and enchanted realms I only got the wild card once in 47 levels! Doesn’t seem right!
I would like to see Wicked Winnings III added to H5C
c
With you making these games High Limits, I will no longer be able to play High 5 Casino. The games are highly rigged to where you can never get ahead. If I bet $200.00 and get a hit of only $10.00, it’s not worth it. The more you try, the more you lose!
For the last about a week, I have not been able to play the games. I gets to the first page where it says loading andthe little bar goes all the way across. When it should go on to the lobby, it just sits there and won’t go any farther. I asked my daughter if hers was doing that and she said no, she wasn’t having any trouble. Do you have any idea why the game will not go ahead and load. High 5 is by favorite pastime and now I don’t have and I am going crazy. I guess going into withdrawals. LOL.
What is the highest individual level ever reach by a player
When are you coming back up?We the players,are not able to play.Personally I have lost ALOT of $ plus spins.You have been down now for over 8 HOURS!!!!!What the hell!!!I understand fixing things,but really now!!!! I HOPE YOU ALL GIVE AT LEAST $25000.00 PLUS THE SPINS WE THE PLAYERS HAVE LOST!!!!!
When will you be back on line today. It has been over 5 hours and I just purchased a $100.00 bundle yesterday and would like to play.
When you added high limit games you should have increased the bonus coins every. Adding coin to the does not help when you win enough to play. I don’t mine buying coins but I want enough free coins to play a game. Shake the sky give enough coins to play why don’t h5c
Will High 5 casino ever be available for Android?
I play this everyday. However I can’t play for long because I never win anything to continue… My friends have like a million or two dollars and everyday I struggle to get 25,000 or 50,000. I really like your games but if thing don’t change I won’t be visiting your sight any more.
Like, playing high five, Lenovo Android Here, When will you have an app. Thanks….
Purchased $5 worth of coins…but never recieved them…got a message about order successful but to email the support team this number .please help…i also made a purchase for $2 on two seperate occasions and didn’t get those coins either….please follow up..i enjoy playing..but this ruined my day..please forward to someone that can help
Hi Jim, we’re very sorry to hear that. Please email us at support@high5games.com and we’ll help you from there. Be sure to include your username and player level.
! just spent 100.00 for 2,200,000 coins. My money was taken as fast as I pushed the button, but I received no coins. I tried to send an e-mail but my e-mail system said it wasn’t a valid address. How can I rectify this?
IM NOT GETTING THE FREE SPENDS EITHERE I GET THE CASH FINE ??????
you rip people off now u get no spins deleted
you’re right!!!!
I have the same problem not getting the free coins, and where do you go to get the Fans Page?
I have played as a guest and have signed on Facebook. Just recently I signed in as a guest on my iPad and I was told I must sign in with a user name or through Facebook. I was up to 528,000 and proceeded to sign in through Facebook and lost everything. Keep on mind a considerable amount of this was purchased coins! I have written asking for help with one response that they would look into these issues. I provided additional information as requested and have yet heard back. In tge mean time I purchased &19.99 on coin and when I signed on later it to was gone!!! I’m very upset after all I’ve spent to play “5”! Please return my credits! Patti Carrier
I cant play at all today on my IPAD or on my desktop. This is the second time this week. I uninstalled the app, restarted my IPAD, everything. Still kicks me out the minute I try to start a game. On my desktop it wont even connect to the server. What gives?
I also would like to know how to receive a high 5 notebook. Love your games.
I was not able to find out how to sign up for the H5C notebook. Please help?
Making all the games High Limit is spoiling the games. Pretty soon I won’t be playing them at all, because its impossible to win back all the credits that I have already lost playing them. And they don’t make the crappy games High Limit, only the decent games. Becoming extremely frustrated with High 5 Casino and their High Limit games.
Please post instructions on how to enter for the H5C Notebook drawing. The webpage says to come to the blog, but after reading the whole thing, I still cannot find instructions.
Thank you. I SO enjoy playing your games!
I love what you did with shake the sky today giving us like 45000 instead of the usuall 600 every 4 hours! I finally can play for a while! Please consider doing this with high 5 so I can play a while there without having to buy coins. Thank-you!
how do i enter for the notebook
Said go here but I do not see anything.
I love High 5 Casino. Yes, I have lost just about all of my credits but I just stared recently purchasing credits. I am a fan of real Casinos but have not been able to go so High 5 and Shake the Sky have made me able to play.
So, this morning you changed the Shake the Sky rules. I have now taken it off my playlist. I have lost from 1.6M to less than $80,000 in High 5 in less than a month. I am one of your most loyal players, playing at least two hours a day, but when I lost the rest of my High 5 points I will not be playing your games anymore. Lucky for me there are other casinos out there.
Please help. When you post free coins or free spins I don’t receive them. I go thru the link that you give to receive the free coins or spins. It is sort of discouraging when you can’t get them.
Yes I too would like to know where to sign up for the notebook went through the entire blog???
How do you get a high 5 notebook?
I don’t know, I can’t seem to find a link on how to get a H5G notebook. I would love to get one if anyone finds out how to sign up for one!
how do I get a H5C notebook
need h5 notebook
I love H5C. It is my favorite site. I don’t care for the high limit games though. I go through my coins too fast. How do I get the high 5 notebook. I would love one. Thanks
where is the Notebook info? Can’t find it…Would love to enter!
I would love the high 5 notebook.
How do we get a H5C Notebook
I haven’t found any instructions on how to get H5Cnotebook
So what do we have to do to win the H5C Notebook? I love playing that games but do not like the High Limit ones. Never win enough credits or get enough free credits to even consider the High Limit ones.
How do you get the H5C Notebook?
I HADE THE SAME PROBLEM A FEW MONTHS BACK SO I DID A SPEED TEST AND MY UP LODE SPEED WOSE TWO SLOW SO I CALLED MY PROVIDER AND THAY SENT A SERVICE MAN OUT FOR FREE AND THAY CHANGED OUT MY MODEM AND CHECKED MY ROUDER NOW NO MORE PROBLEMS UNTIL NEXT YEAR LOL
I love playing the games on High 5, but recently we changed out or router and now I am having problems with getting connected. I get a reply saying that they are having trouble connecting to the server. These are the only games I am having problems with and also your Shake the Sky games are giving me the same connecting problems. I don’t know what to do.
Could u please hurry and mske this site available for the android tablets plzzzz I miss playing soooooo much
Hi Gloria, we’re very sorry to hear that. Please email us at support@high5games.com and we’ll help you from there. Be sure to include your username and player level.
Hi Sharon, we’re very sorry to hear that. Please email us at support@high5games.com and we’ll help you from there. Be sure to include your username and player level.
I have tried several times to an answer but have not. I love playing High 5 casino but on May 10th I paids $250 to get your special Mother Day Deal to get over 9M credits and I did not recieve any. Over the time my husband and myself have paid thoudsands of dollars. This does not bother us it when I do not get my credits. So I would like either my credit or to reinburance my account. It have gone through my bank.
suddenly my account balance went to 102,000 million. i had 3-4 time that in my account previously. what’s going on…………………………………………
I changed the password on my facebook for security reasons and now I cannot connect to high 5 casino on my ipad. it keeps saying we’re unable to connect to facebook. Please allow access by hitting OK in your Facebook app/browser or by checking your device settings under Facebook. I have been trying for days. I cannot find what they are talking about?
This was going to be my question as well, but in looking thru all of the other questions, no one has inquired about it, and it doesn’t look like the High 5 team has responded to you.. So when you get an answer to this question Dawn can you let me know too! Lol they probably won’t us use any of the promo codes with out purchasing a token package..
I am concerned that too often, people report problems, loosing money, not getting bonus points. What is going on?
I am very disappointed also about my bonus points not working, this has been going on for over a week, whats going on, how are you going to keep customers if you dont fix the problem, I played perrfect today and it din.t give me any bonus points at all.
Keep trying. I did get a positive response and 1.m was returned to my account. Under NO circumstances did I default to max bet. I was using the space bar for good sakes, it isn’t even possible to default to that using the space bar!
Does anyone know how to redeem promo codes?
IF YOUR LUSING THE BEST THING TO DO IS COME BACK LATER OR A NOTHERE DAY MAY BE YOUR BET IS NOT RIGHT FOR THE MACHINE MAY BE A HIGHER BET OR LOWER PET SOME TIMES WORKES
Yesterday 4/25 I BET 80 POINTS SOMEHOW BECAUSE COMPUTER ERRORS I LOST 88000 POINTS.Please let me know why ?
I have been playing the new high limit game. I have gotten to game level 35 and still no bouns and lost all my money. I guess i wont be playing in your high limit games any more.
I was playing empress of time, betting 1,000. I had 1 million 200, plus thousand dollars. Suddenly, a message popped up that my coins were low and I should buy some…This oncerrntly defaulted to the highest amount of bet — over one million dollars, suddenly, I was down to 84,000 dollars. How did it default automatically to the highest bid when I was betting the minimum? What a rip off!
Why do you no longer accept debit cards for payment. I use debit but will not put these purchases on a credit card. I like knowing that any credits I buy are immediately paid for.
Hello, i while I was playing PARfUM ADORE I had winning lines but it didn’t gave me anything.. no $ 😦
the above 2 post were 4 ur new site shake the sky casino ..the high 5 on my facebook i have nooo problems with am doing well all opened and can get on easy …
i think i figured it out i play free and am very good sooo maybe why now can’t acess my acct ….wow…..on free have every game open over 20 levels and have about 4 of them level 75…..and in chips have over 90k ……welll we will c what answer u guys can come up with and if u now just want real funds ..i won’t play //ty so much was fun
my comment is been playing shake the sky since it came out …not threw my face book but threw my firefox have every game open and they r over level 20 and my level was 60 and here i go 2 play and won’t let me ..my login is on save sooo that’s not the problem and if i go threw facebook it does not match my acheivements …hope it a tec problem if not and i need 2 start all over from my face book acct i won’t mind but would appreciate it 2 match my levels of accomplishments and if some how i can ‘t get back what i enjoyed will find something else 2 play ..i spent alot if time 2 reach the levels ..some r at 75 and the least is at 20 and every game u unlocked i managed 2 open by either levels or free spins ..plz correct this error ..ty not very happy..cece
cannot access to buy today. iS THE PROBLEM MY END OR YOURS
Lots of us are waiting for android games. Could you guys maybe try a little o/time? Just kidding but I really am anxious to get H5C on my Galaxy.
YES YES THE FREE SPINES WORE FABULOSO THAY WORE ALL WINNERS PLESE PLESE DO THAT A GOIN THANK YOU VERRY MUCH
I love the fact that you started giving away free coins on facebook to all that click your link, the free 25 spins yesterday was great! Please do this often!
Here we go again. The 2 for 1 sale and we get nothing on the spins and the machine get tight as a drum. Well I guess were just stupid humans and you can just crap all over us so you can sell more play money.
On free spins, don’t you think that the high 5 symbols should have a higher payout, since it is representing the entire High-5 games.
Can you please add a volume control. Its either on (way to loud) or off. Let’s put a low, medium, high, or variable volume control knob, please.
I have read a few comments and will comment too I am enjoying the site and I don’t mind spending money on something I enjoy minor issues but that’s not important love it when the games have vibrant colour displays I would have thought you would have come out with something special for the first day of spring after this long winter
TRY DE FRAKING IF THAT DOSENT WORK CALL A PC REPAIR MAN OR DISCONNECT YOUR ROUDER FOR 5 MINUTS AND RECONNECT SEE IF THAT WORKS ??????
deleted all my cookies and cache also recent history didn’t seem to make any diff. think it with their site.
I HAVE THE SAME PROBLEM BUT NOT JUST ON HIGH 5 CASINO SO I THINK ITS SOMTHING WITH MY ROUDER ORE PC PROBLEMS OR MY PROVIDER BECOUSE I HAD THE SAME PROBLEM LAST YEAR STAY TUNED IM WORKING ON IT MAY BE TWO MENY COOKIES ?????
well said!
Just a quick question to all on here and other players…..does anyone else experience it taking 45 minutes to load high5 and a single game? then in the process of loading it tells you you’ve fallen asleep? I think its high 5 who’s fallen asleep and my only alternative is to reload and wait another 45 minutes to be told I’ve fallen asleep again. I’m a player at level 113 and have 11 games at the 100+ level and I for one am getting tired and sleepy just waiting for games to load.
dead all day and took all of my money with no free spins. that is one thing that happens a lot. you can go from a milion points down to almost nothing with no free spins. I love this site, but it is difficult to play on.
I have playing your games for a long time, today I hit fo4 34,000 and the screen went white. Not to happy plus your payouts are not very good.
I do like your site but find the advertised games, Robin Hood, Josephine no where to be found in games that can be downloaded. Where do I look?
I would like to know how to get new games. Some of the ones I have now just never never pay out.
I do have trouble with my account on Michelangelo. The amount I win does not always show up or it is DEDUCTED from my account
This is my very favorite casino, even though I do have some issues.:)
OMG I really love Kiss of the Rose the best game ever however I would like to see games about the eighteen hundreds I think that would be fun
I guess they didn’t sell to much play money with there 2 for 1 sale. Because the machines are robbing us blind tonight. Good luck on the next sale.
I have to get at least 3 games in the unlock statics before I can unlock them. I still have not seen one picture of the of the first game on the spin wheel . Other player are playing the game already. Over 300 spins and not one picture, I am sure I am not the only one with this problem. Please look into it for me.
Someone needs to loosen up the games on High Five-should give more chances to get spot bonuses like other games do. Not much fun anymore.
I hope you do fix them. All I do is lose all my money. Can’t get into the bonus games. they really have gotten bad in the last 4 months.
how long down to ad this game? Since I was playing, why can’t you open the new game for every one that was playing, and now can not? Need to wait every time, then some times takes a month or weeks to open the new game. Thanks
Ive sent an email to the bbb and a few others to investigate the legality of charging us money for coins on games that are supposed to be FREE!
Every time you have a 2for 1 sale the slots become tight as a drum????? Maybe were just stupid like you think we are.
I was wondering why all the other casino games give incentive bonuses and you do not. This is discouraging. Why should I buy tokens from you when I can buy them or do not even have to buy them since I receive free tokens many times.
why is it so hard to unlock the new games
I would really like to compliment you on your site, but your FUCKING SLOTS WONT LOAD!!!!!!!!!!!!!
it really blows that the slots wont load……….
J ai du mal a jouer aidez moi car j aime bien le jeux 5 hi
Why are the games taking so long to load??? Frustrated!!!
Enjoying your games on FB! I learned enough from my FB playing to confidently play the same games in a real Casino ~ what a treat when I WON for a change. Thanks for a good & safe gaming experience that models the real thing! My idea for a game: Beaches or Oceans of the world, not ocean mammals, but waves ~ big tumbling waves with lovely graphics…as long as I’m dreaming here, how about bonus sand castles with sand dollars instead of mystery bucks! Anyway, thanks again! Sandi Miranda
I was wondering if you can get the game LAKE IN THE LAKES please
You would think that there would be bonus’s for the person’s that spend on these games. A few weeks ago I was excited to see an email saying that there was give away’s but then went I opened the email it had be deleted by owner. I am at level 240 had have yet to receive anything for free. I like the games but it would be nice!
Why won’t you download high 5 o my facebook????
Hi Joyce, we’re sorry to hear that. Please email us at support@high5games.com and we’ll try to help you from there. Be sure to include your username and player level.
Nice win Marvin!
I have not been able to access High 5 Casino for 6 weeks. I am angry that I have not heard back the makers of the game. Please help me get back onto my fav game.
I WOSE PLAYING DAVENCHI DIMONDS ABOUT AN HOUR AGO AND WON 1,138,500.00 PLAYING 8,800 THANKS HIGH 5 CASINO YOU MADE MY DAY HAVE A GREAT DAY GIES AND DALLS
Hi Margaret, sorry to hear that. Please try clearing your cache, then closing and reopening your web browser with as few tabs open as possible. Playing High 5 Casino on LOW or MED resolution might also fix your issue. We plan on adding more games to High 5 Casino Mobile for iOS very soon, so stay tuned! 🙂
I have tried to geat on to my high5 games but it will not let me. What’s up with that and when are you going to put more games on the iPad. I get tired of playing the same games!!
Hi Linda, we’re working hard to release High 5 Casino Mobile for Android as soon as possible, so stay tuned! 🙂
I hope you will soon have the Android app for the Tables also. I got my Galaxy Tab. 4g.and really want to play it.
Hi Edie, sorry to hear that happened to you. If High 5 Casino malfunctioned please email us at support@high5games.com and we’ll help you from there. Be sure to include your username and player level.
Hi Tom, we’re working hard to release High 5 Casino Mobile for Android as soon as possible, so stay tuned! 🙂
yes it happened to me too, it took about 4k from me and I didn’t even a respond from them but I love all the games
Why can I not get high5casino on my samsung galaxies4
THANK YOU NOW ILL PLAY
Hi Mary, Lucille, and Bernardita, if you’re experiencing problems with High 5 Casino please email us at support@high5games.com and we’ll help you from there.
Hi Marvin, yep, High 5 Casino is back online.
SO HAVE YOU FIXED THE GAMES YEAT ?????
ABOUT 3 MONTHS AGO I WAS PLAYING TO AND MY MONEY WENT AWAY TO ABOUT $530.000 I WAS LEVEL 102 , SO WHERE MY MONEY GO…..
Wow, Mary. The same thing happened to me today (2/5). I have been playing (or trying to play) all day and I just kept losing money and could not get any bonus games either. Something is definitely wrong. I am on level 102. At one point I was over a million, just like you. Now I am down to 300k. Also, now they say the site is down, so we can’t even collect our credits every 4 hours. Did you get a response from H5C?
I was playing the other night and you guys must have been working on the site and I lost alot of my money I went from over a mil to 17 k . I am level 84 and I worked hard to earn my money . I tried to email you and it kept coming back to me .I would really like you to check and return my money . This is the only casino I like anymore now this needless to say I’m very discouraged now . user name is MaryE7777