About

High 5 Games is a New York City-based company that creates premium content for the land-based, online, social, and mobile markets. H5G has produced hundreds of games that are played on six continents and in more than 150 countries, some of which are among the casino industry’s most successful video-reel slots. High 5 Games operates the highest-rated social casino on Facebook (High 5 CasinoTM, with nearly 2 million monthly players) and the largest Asian-themed social casino (Shake the Sky CasinoTM, with over 500 thousand monthly players). The company’s premiere remote game server, VAULT, will integrate with online casinos around the world and will feature over 100 of the company’s top brands.

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546 thoughts on “About

    • Hi Brenda, we’re sorry you’re having loading issues. If you’re having trouble on your computer please try clearing your browser’s cache by holding down CTRL, SHIFT, DELETE on your keyboard and choosing to clear the cache and cookies and restart your browser. If you’re having trouble on your iPhone or iPad, press the home button twice quickly and then swipe up to close the apps you have open. If you’re having trouble on your Android phone or tablet, please visit this website for further instructions: http://www.wikihow.com/Close-Apps-on-Android.We hope this helps!

    • Hat to High 5 Casino.Have to say its starts to be pretty expencive to play,just take a look at my acount so you could see!!

      • Hello, We’re sorry to hear you are experiencing loading issues. If you’re having trouble on your computer please try clearing your browser’s cache by holding down CTRL, SHIFT, DELETE on your keyboard and choosing to clear the cache and cookies and restart your browser. If you’re having trouble on your iPhone or iPad, press the home button twice quickly and then swipe up to close the apps you have open. If you’re having trouble on your Android phone or tablet, please visit this website for further instructions: http://www.wikihow.com/Close-Apps-on-Android.We hope this helps!

    • Hi Willie, we’re sorry you’re experiencing loading issues. If you’re having trouble on your computer please try clearing your browser’s cache by holding down CTRL, SHIFT, DELETE on your keyboard and choosing to clear the cache and cookies and restart your browser. If you’re having trouble on your iPhone or iPad, press the home button twice quickly and then swipe up to close the apps you have open. If you’re having trouble on your Android phone or tablet, please visit this website for further instructions: http://www.wikihow.com/Close-Apps-on-Android.We hope this helps!

    • Hi William, check out the High 5 Help Center for assistance. It can be found by clicking on the gear shaped symbol leading you to the ‘Settings’ menu at the top right hand corner of the casino and then choose ‘Help’. You can contact our Support Team for assistance there by simply clicking on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible.

    • Hi Romeo, Please contact our Support Team via the High 5 Help Center for assistance. It can be found by clicking on the gear shaped symbol leading you to the ‘Settings’ menu at the top right hand corner of the casino and then choose ‘Help’. You can contact our Support Team for assistance there by simply clicking on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible.

  1. I haven’t been able to connect to hi 5 since October 9.No puedo conectarme,desde que cambiaron el formato tengo problemas ojala me puedan solucionar el problema,gracias

    • Hola Pilar, Para obtener asistencia, visite el Centro de Ayuda de High 5. Haga clic en el símbolo de herramienta, que lo llevará al menú Configuración, en la parte superior derecha del casino y luego, seleccione Ayuda. Haga clic en Consulte en nuestro Centro de Ayuda. Una vez dentro del Centro de Ayuda de High 5, podrá contactarse con nuestro equipo de asistencia con solo hacer clic en el botón Submit A Request, en la parte superior derecha. Complete los campos del formulario. Recibirá un correo electrónico de un representante de atención al cliente, lo antes posible.

  2. I just want to say that i used to like playing High 5 Casino, lately, it seems that the NEW games that have come out, do not pay out very good, i played the newest game, and lost all 2000,000 coins and did not get anything… so ive kinda not played very much.. i used to win a lot, now it’s hard to even hit something good like free games or a big hit, nothing, thank you for the yrs before when this game was fun. not anymore, not when you loose all your coins in one game just trying to get a bonus round. …

  3. I agree payouts are getting really bad and it’s real hard to get into some of the games also you get 99 chances to win something and half of those chances don’t give you maybe $100 if hundred points if you’re lucky I don’t play much anymore because you can’t get anything for ito

    • Hi Cortazar, we’re sorry to hear that you feel that way. We aim to ensure that our players have a great gameplay experience. Like slots on casino floors, games can run hot or cold. We wish you the best of luck!

  4. What is going on with the new games, I have always carried a good balance, these new games are breaking me…Guess I need to move on. Have play at H5 long time. Bonus does not pay until you hit Level 100. Might check this out. I just keep loosing….

    • Hi Shirley, Sometimes players have hot streaks and sometimes things just don’t seem to match up. Hopefully that will change and you can start winning big!

    • Hi Sherri, we are sorry to hear that you are having an unsatisfying experience playing at High 5 Casino. High 5 Casino strives to give our players an authentic casino experience. We do not alter, or tighten, the amount our Facebook slots payout for any reason to maintain our authentic gaming experience. We sincerely hope your luck turns around soon for you.

  5. i think we should get bigger bonus money every four hours cause you have a lot of high limit games but you don’t have enough to bet on some of the games. I love playing but lately it is not fun you just hit nothing.

    • Hi GT, We apologize for the inconvenience Fridays November 18th maintenance has caused. Due to unexpected technical difficulties we took the site down to put in a fix for the issue that some players were experiencing with their player level. High 5 Casino is up and running, please let us know if you are experiencing any issues.

  6. november 18, are you really still working on the site??? its been all day! missing alot of my bonuses. please post on facebook if you are still down

    • Hi Wendy, We apologize for the inconvenience Fridays November 18th maintenance has caused. Due to unexpected technical difficulties we took the site down to put in a fix for the issue that some players were experiencing with their player level. High 5 Casino is up and running, please let us know if you are experiencing any issues.

  7. u are taking a lot of time to bring the game back up so I can play I spend money to play this down time does not make me happy

    • Hello, We apologize for the inconvenience Fridays November 18th maintenance has caused. Due to unexpected technical difficulties we took the site down to put in a fix for the issue that some players were experiencing with their player level. High 5 Casino is up and running, please let us know if you are experiencing any issues.

    • Hi Norman, check out the High 5 Help Center for assistance. It can be found by clicking on the gear shaped symbol leading you to the ‘Settings’ menu at the top right hand corner of the casino and then choose ‘Help’. There you can click on ‘Check Out Our Help Center’. Once you arrive at the High 5 Help Center, you can contact our Support Team for assistance by simply clicking on the ‘Submit A Request’ button at the top right hand corner. Fill out the form and a customer care representative will email you as soon as possible.

    • Hi Cynthia, we apologize for the confusion. There is no free tournament this week. Stay tuned to the Facebook Fan Page for announcements on the next Free Tournament!

    • Hi Mary, we’re sorry your bonus round crashed. After it crashed, you should have received a pop-up message with your bonus coins if you refreshed your browser. If you didn’t receive a pop-up, please visit the High 5 Help Center. It can be found by clicking on the gear shaped symbol leading you to the ‘Settings’ menu at the top right hand corner of the casino and then choose ‘Help’. Once there, please click on the ‘Submit A Request’ button at the top right corner of the website to contact our Support Team.

  8. Yep! in addition, all the “Jackpot” games don’t pay like they used to either. And I only have been pain on two, both the minimum amount, and betting all my coins. So High 5, seems like this is now a trend, and I won’t be buying any more coins either, since I can’t win.

    • Hi Sherri, We are sorry to hear you are having an unsatisfying experience playing High 5 Casino. We appreciate you taking the time to reach out and give us your feedback. We are very sorry that you are frustrated. We value you very much as a player and we will certainly forward your thoughts to our developers.

  9. On DEC. 02,2016 , I PURCHASE CHIPSFOR 10.00. AT 468,00. I HAD A BALANCE OF 70,00. PLUS MY BONSE OF 9,OO0. SOMETHING AND IT GAVE. ME A BALANCE OF 477,210.87. iT SHOULD OF BEEN 547,OOO SOMETHING. I WOULD LIKE TO BE CREDITD FOR THIS.

    • Hi Ronld, we are sorry to hear you did not receive the coin package that you purchased. We take this issue very seriously. Please contact the support team via the High 5 Help Center for assistance. It can be found by clicking on the gear shaped symbol leading you to the ‘Settings’ menu at the top right hand corner of the casino and then choose ‘Help’. You can contact our Support Team for assistance there by simply clicking on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible.

    • Hi Cynthia, we’re sorry you’re having loading issues. Please visit the High 5 Help Center for additional suggestions on how to troubleshoot the issue you are having. If you continue to have issues, please click on the ‘Submit A Request’ button at the top right corner of the website to contact our Support Team. The High 5 Help Center can be found by clicking on the gear shaped symbol leading you to the ‘Settings’ menu at the top right hand corner of the casino and then choose ‘Help’.

  10. Actually ever since you changed it so you have all that stuff with the curtains and all it’s been wayyyy slower than before you did that.. Liked it better before you added the screen with the curtain… too much stuff makes for slow uploads

    • Hi Cynthia, thank you for taking the time to provide us with your feedback. We’re sorry you’re having loading issues. Please visit the High 5 Help Center for additional suggestions on how to troubleshoot the issue you are having. If you continue to have issues, please click on the ‘Submit A Request’ button at the top right corner of the website to contact our Support Team. The High 5 Help Center can be found by clicking on the gear shaped symbol leading you to the ‘Settings’ menu at the top right hand corner of the casino and then choose ‘Help’.

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