About

High 5 Games is a New York City-based company that creates premium content for the land-based, online, social, and mobile markets. H5G has produced hundreds of games that are played on six continents and in more than 150 countries, some of which are among the casino industry’s most successful video-reel slots. High 5 Games operates the highest-rated social casino on Facebook (High 5 CasinoTM, with nearly 2 million monthly players) and the largest Asian-themed social casino (Shake the Sky CasinoTM, with over 500 thousand monthly players). The company’s premiere remote game server, VAULT, will integrate with online casinos around the world and will feature over 100 of the company’s top brands.

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490 thoughts on “About

    • Hi Steve, we’re sorry for the inconvenience. Please check out the High 5 Help Center for some of our FAQs that might be of some help to you! It can be found in the ‘Settings’ menu at the top right hand corner of the casino and then choosing ‘Help’. If you’d like to contact our Support Team for additional assistance, simply click on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible. Thank you for your patience!

      • Hey Peggy, check out the High 5 Help Center for some of our FAQs that might be of some help to you! It can be found in the ‘Settings’ menu at the top right hand corner of the casino and then choosing ‘Help’. If you’d like to contact our Support Team for additional assistance, simply click on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible.

    • My wiah for christmas is cataract surgery so I can see more of my High 5 games. With my insurance I need $2000 deductible $556 co=pay per eye and $1600 for special lens (insurance only covers basic_ and is once in lifetime opportunity to have input. Approx $4700. I have disabled son that lives with me and I subsidize his support. I live paycheck to paycheck. I don’t want to have to have him be obligated to take care of me and couldn’t with just his social security. If I loose my sight would be dependent on him and who knows what our lives would be since I am main source of income. i would loose my job, my son drives at night because I can not see well at night to drive and had accident last Nov my fault. So that is my wish so I can continue supporting my son and myself by keeping employed.
      Sincerely Loretta M Dick = Las vegas

    • here i go again this is my 14th time trying to reach your help desk I have reached level 290 on Visit from St Nick Dec 21 and did not get my 245k as promised I have tryed to reach you without a reply and one of your player suggested I try this app please reply asap as I have put alot of money on this game to try to reach level 300 before it runs out

      • Hey Barb, we’re sorry this happened to you. Please contact our support team for assistance via the High 5 Help Center. It can be found in the ‘Settings’ menu at the top right hand corner of the casino and then choosing ‘Help’. You can simply click on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible.

    • depuis plusieurs jours , les millions disparaissent sans aucunes combinaisons !! Cela devient particuilerement frustrant et totalement ininterressant !!! Que se passe t il ?????

      • Bonjour,

        S’il vous plaît contacter notre équipe de soutien via le High 5 Centre d’aide . Pour se rendre au Centre d’aide , cliquez sur l’icône d’engrenage (si sur un appareil mobile , cliquez sur l’icône 3 lignes ) dans le coin en haut à droite du casino , puis sélectionnez «Aide» . Ensuite , cliquez sur « Soumettre une demande » à nous contacter . Je vous remercie.

  1. I have been playing on your site for months and lately every time I attempt to get on the site, I get a message stating I need the latest version of adobe flash player. I have the latest version of flash player, I have enabled everything and still cannot access your site. Please advise. Thanks

    • Hey Sue, check out the High 5 Help Center for some of our FAQs that might be of some help to you! It can be found in the ‘Settings’ menu at the top right hand corner of the casino and then choosing ‘Help’. If you’d like to contact our Support Team for additional assistance, simply click on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible.

    • Hey Paul, we’re sorry this happened to you. Please contact our support team for assistance via the High 5 Help Center. It can be found in the ‘Settings’ menu at the top right hand corner of the casino and then choosing ‘Help’. You can simply click on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible.

      • THIS GAME IS BEAUTIFUL LOT LIKE ME IS OPENED MANY TIMES, THANKS SO MUST PUT MORE GAMES THAT ARE NICE. AND THAT IS OPEN TO THANK YOU AND CONGRATULATIONS CASINO HIGH 5..EN FACEBOOK IS THE NUMBER 1 …

  2. Let me start off by saying that I have won more royal flushes than I can count, on video poker. And I just have to say, cause it drives me crazy on how the auto hold….Holds your cards.If I went with what they hold , in many hands, especially deuces wild and joker poker, I would very seldom win…Why don’t we have the choice to turn off the auto hold?

  3. I have been stuck in “unlock” for the past 3 days. I get my daily points, but can’t get past anything else — can’t go back, can’t go forward..Extremely frustrated.

    • Hi Maureen, please check out the High 5 Help Center for some of our FAQs that might be of some help to you! It can be found in the ‘Settings’ menu at the top right hand corner of the casino and then choosing ‘Help’. If you’d like to contact our Support Team for additional assistance, simply click on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible.

    • This happens to me a lot. I get a bonus, then it freezes. Also sometimes it freezes after I place my bet, and when it comes back, it always manages to take my bet, but I get nothing.

      • Hi Sharon, check out the High 5 Help Center for some of our FAQs that might be of some help to you! It can be found in the ‘Settings’ menu at the top right hand corner of the casino and then choosing ‘Help’. If you’d like to contact our Support Team for additional assistance, simply click on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible.

      • I had these problems when I played High 5 in Internet Explorer. I went over to Google Chrome and I don’t have any problems with any Casino.

      • Hi there, check out the High 5 Help Center for some of our FAQs that might be of some help to you! It can be found in the ‘Settings’ menu at the top right hand corner of the casino and then choosing ‘Help’. If you’d like to contact our Support Team for additional assistance, simply click on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible.

      • Hi Hester, check out the High 5 Help Center for some of our FAQs that might be of some help to you! It can be found in the ‘Settings’ menu at the top right hand corner of the casino and then choosing ‘Help’. If you’d like to contact our Support Team for additional assistance, simply click on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible.

  4. Since yesterday only High Five Casino will not load and makes Firefox unresponsive.
    I have completely uninstalled firefox and all files and reinstalled, still becomes unresponsive and firefox has to be closed.
    I don’t have this problem with other browsers but I don’t like any other browsers.

    • Hey Dean,if you continue to have issues loading your games, please try loading High 5 Casino in another browser (like Chrome) and see if that fixes this for you. If not, please contact our support team for assistance via the High 5 Help Center. It can be found in the ‘Settings’ menu at the top right hand corner of the casino and then choosing ‘Help’. You can simply click on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible.

    • Hey George, please make sure to reach PLAYER LEVEL 150, not the Game Level, to receive the 150K free coins ! We hope this makes sense.

    • Hey Peggy, we’re sorry for the inconvenience. Please contact our support team for assistance via the High 5 Help Center. It can be found in the ‘Settings’ menu at the top right hand corner of the casino and then choosing ‘Help’. You can simply click on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible. Thank you for your patience!

  5. Any one else having problems with H5 freezing up. Slow to spin in tournaments on PC and iPad very aggravating. No background apps on deleted app and reinstalled excellent wifi connection

    • Hey Linda, check out the High 5 Help Center for some of our FAQs that might be of some help to you! It can be found in the ‘Settings’ menu at the top right hand corner of the casino and then choosing ‘Help’. If you’d like to contact our Support Team for additional assistance, simply click on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible.

    • Hey Cristal, please contact our support team for further assistance via the High 5 Help Center. It can be found in the ‘Settings’ menu at the top right hand corner of the casino and then choosing ‘Help’. You can simply click on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible.

    • Hey Willie, please contact our support team for further assistance via the High 5 Help Center. It can be found in the ‘Settings’ menu at the top right hand corner of the casino and then choosing ‘Help’. You can simply click on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible. Thank you for your patience!

  6. I would like to get my money from my old email account because I had to change it because I was having trouble with it. I have been playing this for years now and I think it would be fair to give me my money that I have won. My old email was willienyc4@yahoo.com. Please reply

    • Hey Willie, please contact our support team for assistance via the High 5 Help Center. It can be found in the ‘Settings’ menu at the top right hand corner of the casino and then choosing ‘Help’. You can simply click on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible.

  7. What’s up, High Five/ I have been trying to get in to get my bonus cash for over a half hour during my lunch hour…..I have to get back to work…you are making me lose my coins for this 4 hour period…..what’s wrong with your website/////irritating as H….

    • Hey Cindy, we’re sorry this happened to you. Please contact our support team for assistance via the High 5 Help Center. It can be found in the ‘Settings’ menu at the top right hand corner of the casino and then choosing ‘Help’. You can simply click on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible.

  8. Played Triple Raven slot and got the book bonus twice. Both times I got kicked out after a couple of spins. Later when I went into High 5, it said I was credited for my missed bonus, but my credits didn’t look like much more than when I left High 5. I think instead of giving me credits allow me to get my free spins.

    • Hey R.G., check out the High 5 Help Center for some of our FAQs that might be of some help to you! It can be found in the ‘Settings’ menu at the top right hand corner of the casino and then choosing ‘Help’. If you’d like to contact our Support Team for additional assistance, simply click on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible.

    • Hey there, the free Wild Horse tournaments are available at 11am, 2pm, 6pm, 10pm, and 12am EST, not in EDT, until November 10th. Make sure to be the first to save a spot! Thank you for playing!

    • Hey Maria, we’re sorry this happened to you. Please contact our support team for assistance via the High 5 Help Center. It can be found in the ‘Settings’ menu at the top right hand corner of the casino and then choosing ‘Help’. You can simply click on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible.

  9. Hi I having playing dazzing dragon and trying to reach level 150 but since I got to level 103 it does not give me hardly anything for the last 2 day all its doing is taking my coins how are you suppose to reach 150 that way I really enjoy Your playing but about to give up you give free coins to help you level up but all you do is take them away so losen up you reals and let people hit there goal or is just a way to make people keep playing

    • Hi Diane, check out the High 5 Help Center for some of our FAQs that might be of some help to you! It can be found in the ‘Settings’ menu at the top right hand corner of the casino and then choosing ‘Help’. If you’d like to contact our Support Team for additional assistance, simply click on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible.

    • Hey there, check out the High 5 Help Center for some of our FAQs that might be of some help to you! It can be found in the ‘Settings’ menu at the top right hand corner of the casino and then choosing ‘Help’. If you’d like to contact our Support Team for additional assistance, simply click on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible.

  10. My high5 app in my Galaxy 6 has been frozen for several days it seems to coincide with the unlock now of the Chicago game. I love playing please fix this.

  11. I am still was very upset with High 5 Casino. I had all my games open . My total game level was in the 300 range. I sent you a message that my wildblue account was still open for you not to close it , and you still did. After all the years and all the money that I had spent on your games. You wont let me play on my wildblue account, but you still send me bonuses on wildblue that I can not even use because your company will not let me. I hope a lot of people read this,.If you are not going to give me my games back and my money,then take my information off my wildblue account an quite sending me fake bonuses.

    • Hey Shirley, we’re sorry this happened to you. Please contact our support team for assistance via the High 5 Help Center. It can be found in the ‘Settings’ menu at the top right hand corner of the casino and then choosing ‘Help’. You can simply click on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible.

  12. I have not been able to fully load H5C since yesterday morning. Home page comes up and it says “loading” and doesn’t do more.

    • Hi Blanche, we’re sorry you’re having loading issues. If you’re having trouble on your computer please try clearing your browser’s cache by holding down CTRL, SHIFT, DELETE on your keyboard and choosing to clear the cache and cookies and restart your browser. If you’re having trouble on your iPhone or iPad, press the home button twice quickly and then swipe up to close the apps you have open. If you’re having trouble on your Android phone or tablet, please visit this website for further instructions: http://www.wikihow.com/Close-Apps-on-Android.We hope this helps!

  13. There is a constant repeated crash sound on my Shake the sky home page and when I play a game and win a bonus on free games it won’t continue. Help. I like playing when I build my points up.

  14. Ok guys. What did you do this morning. After your maintinance this morning it was a struggle to open High 5 Casino on both Facebook and on Play Real. They each opened once veerrryyyy slowly and then it took over 20 minutes to open one game on Real Play.
    Now my XP home won’t open either site. Contact at johnmcnaught48@ yahoo.com

    • Hey John, if you are still having loading issues, please do as follows. If you’re having trouble on your computer please try clearing your browser’s cache by holding down CTRL, SHIFT, DELETE on your keyboard and choosing to clear the cache and cookies and restart your browser. If you’re having trouble on your iPhone or iPad, press the home button twice quickly and then swipe up to close the apps you have open. If you’re having trouble on your Android phone or tablet, please visit this website for further instructions: http://www.wikihow.com/Close-Apps-on-Android.We hope this helps!

  15. since when does h5 change the smaller amount you can bet?Have noticed on several of your games now one time you play you can bet as low as 100.00 the next time you have to bet 450.00????????? what kind of rip off stuff is this?If this is your new way to try and force people to buy coins I will be forced to remove h5 permanently from all my electronics.So much for taking care of the people who have been playing your site since it started.Thx for nothing h5

    • Hey George, we’re sorry you’re unhappy with our changes to the bet amounts. We will forward along your feedback to the team.

  16. Just wondering, because I can’t buy coins right now, like most of the other games I was wondering is there a site I can access free coins other than waiting 3+ hours to get free coins? Some site that gives out codes? Thank you! This really is a fun site to play.

    • Hi Bert, we’re sorry this happened to you. Please contact our Support Team for assistance via the High 5 Help Center. It can be found in the ‘Settings’ menu at the top right hand corner of the casino and then choosing ‘Help’. You can simply click on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible.

    • Hi Tony, check out the High 5 Help Center for some of our FAQs that might be of some help to you! It can be found in the ‘Settings’ menu at the top right hand corner of the casino and then choosing ‘Help’. If you’d like to contact our Support Team for additional assistance, simply click on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible.

  17. i was playing sunset and i had over 5,800,000 in my points and it said i won 2,750,000 million and it didn’t pay off instead you took my 800 hundred points please return them to me i play your casino all the time and have even payed for points

    • Hey Jacqueline, we’re sorry this happened to you. Please contact our support team for assistance via the High 5 Help Center. It can be found in the ‘Settings’ menu at the top right hand corner of the casino and then choosing ‘Help’. You can simply click on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible.

    • Hi Paul, check out the High 5 Help Center for some of our FAQs that might be of some help to you! It can be found in the ‘Settings’ menu at the top right hand corner of the casino and then choosing ‘Help’.

  18. I am unable to play High 5 Casino at the moment as I have a pick a prize session open which I am unable to play as none of the ? tiles will turn around.

    • Hi David, check out the High 5 Help Center for some of our FAQs that might be of some help to you! It can be found in the ‘Settings’ menu at the top right hand corner of the casino and then choosing ‘Help’. If you’d like to contact our Support Team for additional assistance, simply click on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible.

  19. I am wanting to find out why I can’t even log in to High Five. I have the app on my mobile device and never had an issue with this. The prompt asks to connect with Facebook or email, when I hit connect, it says Facebook authorization failed. I have been using your site for years. I can’t submit a help request because I can’t even log on….Sincerely, Claire March

    • Hello Claire, check out the High 5 Help Center for assistance. It can be found by clicking on the gear shaped symbol leading you to the ‘Settings’ menu at the top right hand corner of the casino and then choose ‘Help’. There you can click on ‘Check Out Our Help Center’. Once you arrive at the High 5 Help Center, you can contact our Support Team for assistance by simply clicking on the ‘Submit A Request’ button at the top right hand corner. Fill out the form and a customer care representative will email you as soon as possible.

    • Hey Patricia, check out the High 5 Help Center for assistance. It can be found by clicking on the gear shaped symbol leading you to the ‘Settings’ menu at the top right hand corner of the casino and then choose ‘Help’. There you can click on ‘Check Out Our Help Center’. Once you arrive at the High 5 Help Center, you can contact our Support Team for assistance by simply clicking on the ‘Submit A Request’ button at the top right hand corner. Fill out the form and a customer care representative will email you as soon as possible.

  20. I have not been able to log into HI 5 ever since the transition. I have been quite preoccupied and have not had a chance to notify you earlier about this problem, but now I am getting quite concerned as to why this is happening. Please let me know what I can do to resolve this problem. I would appreciate your response to this matter as soon as possible, as I miss playing the slots, although I have been playing on my mobile as that is working okay. Thank you.

    • Hey Virginia, we’re sorry this happened to you. Please contact our support team for assistance via the High 5 Help Center. It can be found in the ‘Settings’ menu at the top right hand corner of the casino and then choosing ‘Help’. You can simply click on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible.

  21. I downloaded the app but cannot access the actual app. It loads the high five logo screen then says no internet connection. How can I solve this problem?

    • Hello Angelle, Please contact our support team for assistance via the High 5 Help Center. It can be found in the ‘Settings’ menu at the top right hand corner of the casino and then choosing ‘Help’. You can simply click on the ‘Submit A Request’ button at the top right hand corner of High 5 Help Center. Fill out the form and a customer care representative will email you as soon as possible.

    • Hello Angelle, We are sorry to hear you are experiencing this problem with our mobile app. please email us at support@high5games.com and explain the issue you’re experiencing. Make sure to include your username and your player level in the email. Our support team will help you as soon as possible. Thank you for your patience!

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