Tag Archives: High 5 Games Help Desk

High 5 Games Help Desk

Posted on by
9

BOW_Guy
Every couple of weeks Elaine, High 5 Blog’s customer-care correspondent, stops by to discuss ways to optimize your High 5 Casino and/or Shake the Sky experience.

Happy New Year, High 5-ers! I hope you all had a wonderful 2014 and are gearing up for an even better 2015! Here at the New York office of High 5 Games, we’re starting the year off with some snow this morning. If you want to stay out of the cold by playing some High 5 Casino, I’ve got you covered! Today, I’m going to answer a few of the questions you’ve asked over the past few weeks.

1. What’s the best browser for H5C?

High 5 Casino is optimized for Google Chrome and Mozilla Firefox. If you’re having issues loading our games on either of those browsers, double check that you have the latest version. You can find information about updating Chrome here and Firefox here.

2. What should I do if I have a question about a payout?

We test our games constantly to ensure that players are always paid out fully for their wins, but if you think you’ve been short-changed we’re happy to look into it. If that’s the case, take a screenshot of your issue and email us at support@h5g.com.

3. How can I collect more credits?

The best way to collect credits is to come back to High 5 Casino every four hours. You should also check H5C’s Facebook fan page daily, and watch your email for the latest promotions from email@news-h5g.com.

Let me know if you’re curious about anything else and I’ll do my best to address it next time. In the meantime, happy spinning and good luck!

Play High 5 Casino.

High 5 Games Help Desk

Posted on by
23

BOW_Guy
Every couple of weeks Elaine, High 5 Blog’s customer-care correspondent, stops by to discuss ways to optimize your High 5 Casino and/or Shake the Sky experience.

Ho, ho, ho everyone! I hope you’re excited for the holidays. I’ve got some tips for those of you who want to ring in the New Year playing High 5 Casino! Today I’m going to tackle a few ways you can understand the payouts at H5C.

1. See the paylines by adjusting the lines you bet

If you’ve ever wondered what the paylines are for a given game, just adjust the number of lines that you’re playing and the paylines will automatically be laid over the reels. Go all the way down to one line, and then back up to the maximum lines, to see how the paylines are added.

2. Check out the paytables for feature information

Curious about how a feature works? Just click on the paytable — located underneath the MAX button — for details. Make sure your MAX bet is turned off before doing this, though — that way a stray click doesn’t end up costing you your bankroll!

3. Ask us questions

If you’re ever curious about how a game pays, reach out to us and ask at support@high5games.com. You can also leave a comment here if there’s something you’d like me to explain.

Ok, that’s it for me and payouts this week. I hope you guys have a wonderful holiday, and I can’t wait to answer more of your questions next year! Until then, thanks for reading, good luck, and keep spinning!

Play High 5 Casino.

High 5 Games Help Desk

Posted on by
3

BOW_Guy
Every couple of weeks Elaine, High 5 Blog’s customer-care correspondent, stops by to discuss ways to optimize your High 5 Casino and/or Shake the Sky experience.

Hey High 5-ers, hope you’re all having a great week! Today I’m going to take you through the different ways to customize your High 5 Casino and Shake the Sky video poker experience.

1. Pick your theme and paytable

You can customize your video poker games by changing your card themes and the look of your paytables. Video poker defaults to the H5C and STS theme, but you can switch up your experience by unlocking awesome alternatives like the Moonlit Mermaids and Rum City themes. I’m partial to the new Triple Raven theme myself.

2. Make your game full screen

Just like with our slots, you can play full-screen video poker by clicking on the arrows next to the home button in the top right-hand corner of the screen. Check out this option for a more immersive video poker experience.

3. Sort games your way

You also have the option to change how your video poker games are displayed. While in the lobby, click on the gear next to your player-card button and choose to sort your games alphabetically or by level.

I hope these tips help spice up your video poker life! Let me know if there’s anything in particular I should address next time. Until then, happy spinning and good luck!

High 5 Games Help Desk

Posted on by
4

BOW_Guy
Every couple of weeks Elaine, High 5 Blog’s customer-care correspondent, stops by to discuss ways to optimize your High 5 Casino and/or Shake the Sky experience.

Hey everyone! Are you ready to Fall back this weekend? For those of you who want to spend your extra hour on Sunday playing some H5C or STS, I’ve got some tips to speed up loading and avoid crashes on every platform.

1. Faster loading on a computer

High 5 Casino or Shake the Sky work best when you close all other programs and browser windows on your computer. You should also want to make sure that you only have one tab open at a time. We also recommend that you clear your browser’s cache regularly. For instructions on how to do that, you can consult this link.

2. Smoother play on iOS

For the smoothest play on H5C for iOS and STS for iOS, we recommend that you stay logged into a wireless network. We also suggest that you close all other open apps – to maximize the amount of available memory on your phone – by double-tapping the home button and then swiping the app screens up. You should also make sure that you’re playing the most recent build of our app, as it has the latest bug fixes and games. You can do this by going to the Updates tab in the App Store.

3. Lightning loading on Android

Like with iOS, we suggest that you stay logged into a wireless network while playing High 5 Casino for Android and Shake the Sky Casino for Android. We also recommend that you regularly clear your apps cached data (for specific instructions, click here). You should also close all other open programs (for specific instructions, refer to this link), and check regularly for app updates (you can click here for more specific instructions).

I hope these instructions help speed up your gameplay! They may also help your devices run faster in general, and save your battery life. Have a wonderful weekend, and happy spinning!